Network, Systems & Infrastructure

Operations Analyst - SC Cleared - ContractRate: Up to £400 per dayIR35: InsideLocation: LondonThe role:A leading Central Government institution is seeking Operations Analysts, to undertake contract engagements in a high-profile, cutting-edge IT Operations Centre that conducts real-time monitoring of the core technology, infrastructure, applications and services.This is a 24/7 operations centre, and your role will be key in ensuring services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.Essential Skills & Responsibilities:Monitoring of National Computing Service and responding to service impacting alerts,Monitoring of ServiceNow queue and processing of INC's and Password requests to customersRunning of weekly and monthly batch work for Policing Agencies, Processing of ad hoc Batch workRe-setting of passwords for customersMonitoring of critical network alerts and ensuring encrypted data is successfully transmitted.Liaising with Incident Management, Service Desk, and technical teamsSupporting incident and problem resolution activities, regularly engaging with teams to ensure service performance, availability and security is maintained in line with agreed SLAsUnderstanding and / or experience of ITIL Service ManagementIf you are available and interested, please apply in the first instance and you will be contacted to discuss the positions further.

Job title: Service Desk AnalystSalary: up to £31,453Working hours: 8:30am - 5:30pmLocation: Cardiff - Required to travel to London, Belfast and Edinburgh a couple times a year. This will be expensed. Working style: Hybrid 2 days in the office but you will need to be flexible around this depending on business demands.Closing date: 18th July Potential interview date: 24th July We are working with an organisation who have a mission to foster public trust in the democratic process and uphold its integrity. They ensure the delivery of free and fair governmental selection process, focusing on public needs and adapting to changes to keep every vote secure and accessible. They oversee political finance by increasing transparency, ensuring compliance and addressing violations proactively. Furthermore, they leverage their expertise to propose and advocate for improvements in our democracy, aiming to enhance fairness, transparency and efficiency. We are supporting them in their search for a Service Desk Analyst who will have the chance to get involved in projects and troubleshoot a variety of issues for users. The Service Desk Analyst will gain an abundance of training to expand their skillset. The successful Service Desk Analyst will have previous Service Desk experience, clear communication skills and a passion to improve their technical skills. Essential skills - Service Desk Analyst:Excellent customer service skillsEntra ID - User administrationPrinter supportTroubleshooting any conference call platformExchange - Create mailboxes and shared mailboxesWindows 10/11 knowledgeHardware supportProvided remote supportOffice 365 - user administrationPersonality - Desire to learn, team player, flexibility around roles / responsibilities, ability to work independently and under pressureDesirable skills - Service Desk Analyst:IntuneDynamics 365SharePointMobile phone supportAny IT certifications If you are interested in this position and want to join an organisation who will invest into your training, please apply in the immediate instance.

Infrastructure Project EngineerSalary: up to £55,000 + BenefitsLocation: 3 days onsite in Canary Wharf but potentially more if required by the businessWorking Hours: 40 hour working weekContract: Permanent A client who has seen an increase in their client base is looking to expand their infrastructure project delivery team by hiring an Infrastructure Project Engineer. The Infrastructure Project Engineer will be responsible for ensuring the successful delivery of an array of projects for their key clients.The Infrastructure Project Engineer will be joining a business which will fund training and certifications to help grow your career whilst also working in a business who are big advocates for internal promotions and/or moving their staff into different teams.Responsibilities for the Infrastructure Project Engineer:Travel around Europe to client sitesProjects could involve - desktop migrations, M365, Windows 10/11, Active Directory, Intune, Mac, Google Suite and moreUndertaker, manage and report on project workEnsure tasks are completed within the time allocatedCommunicate with internal and external stakeholders across all levelsEssential Skills for the Infrastructure Project Engineer:Experience with any of the cloud platformsM365 - Exchange, SharePoint, OneDrive etcKnowledge of Azure Active Directory/Entra ID & IntuneCompleted a migrationWilling to learnSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the Infrastructure Project Engineer:Experience with Autopilot, PowerShell, Linux, BitTitan, SkyKick, ShareGateCertifications - Microsoft or AWSBilingual - English and any other European languageIf you are interested in the Infrastructure Project Engineer vacancy, please apply in the immediate instance. Infrastructure Project Engineer, IT Project Engineer, Infrastructure Engineer, IT Project Consultant, 3rd Line Engineer

Infrastructure Projects Consultant Salary: up to £65,000 + Benefits Location: 3 days onsite in Canary Wharf but potentially more if required by the business Working Hours: 40 hour working week Contract: Permanent A client who has seen an increase in their client base is looking to expand their infrastructure project delivery team by hiring a Infrastructure Projects Consultant The Infrastructure Projects Consultant will be responsible for providing guidance to an Infrastructure Project Engineer and ensuring successful delivery of the projects.The Infrastructure Projects Consultant will be joining a business which will fund training and certifications to help grow your career whilst also working in a business who are big advocates for internal promotions and/or moving their staff into different teams.Responsibilities for the Infrastructure Projects Consultant:Travel around Europe to client sitesLead teamd and projectsUnderstand, manage and report on client technical requirementsEnsure tasks are completed within the time allocatedCommunicate with internal and external stakeholders across all levelsAct as an escalation point for technical queriesAct as an SME for certain technologies Essential Skills for the Infrastructure Projects Consultant:Strong experience with any of the cloud platformsM365 - Exchange, SharePoint, OneDrive etcAzure Active Directory/Entra IDCompleted Intune rollouts on Windows or MacCompleted multiple migrationsWilling to learnSoft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the Infrastructure Projects Consultant:Experience working on Merger and Acquisition projectsExperience with Autopilot, PowerShell, Linux, BitTitan, SkyKick, ShareGateLeadershipCertifications - Microsoft or AWSBilingual - English and any other European languageIf you are interested in the Infrastructure Projects Consultant vacancy, please apply in the immediate instance. Senior Infrastructure Project Engineer, IT Project Engineer, Infrastructure Engineer, IT Project Consultant, 3rd Line Project Engineer

Job title: Service Desk AnalystSalary: £31,453Working hours: 8:30am - 5:30pmLocation: Cardiff - Required to travel to London, Belfast and Edinburgh a couple times a year. This will be expensed. Working style: Hybrid 2 days in the office but you will need to be flexible around this depending on business demands.Directorate: Regulation and Digital TransformationResponsible to: Senior IT LeadClosing date: 18th July Potential interview date: 24th July We are working with an organisation who have a mission to foster public trust in the democratic process and uphold its integrity. They ensure the delivery of free and fair governmental selection process, focusing on public needs and adapting to changes to keep every vote secure and accessible. They oversee political finance by increasing transparency, ensuring compliance and addressing violations proactively. Furthermore, they leverage their expertise to propose and advocate for improvements in our democracy, aiming to enhance fairness, transparency and efficiency. We are supporting them in their search for a Service Desk Analyst who will have the chance to get involved in projects and troubleshoot a variety of issues for users. The Service Desk Analyst will gain an abundance of training to expand their skillset. The successful Service Desk Analyst will have previous Service Desk experience, clear communication skills and a passion to improve their technical skills. Essential skills - Service Desk Analyst:Excellent customer service skillsEntra ID - User administrationPrinter supportTroubleshooting any conference call platformExchange - Create mailboxes and shared mailboxesWindows 10/11 knowledgeHardware supportProvided remote supportOffice 365 - user administrationPersonality - Desire to learn, team player, flexibility around roles / responsibilities, ability to work independently and under pressureDesirable skills - Service Desk Analyst:IntuneDynamics 365SharePointMobile phone supportAny IT certifications If you are interested in this position and want to join an organisation who will invest into your training, please apply in the immediate instance.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

Job title: Systems AdministratorContract: PermanentSalary: Open to discussion dependent on experienceLocation: Aldgate - Fully OnsiteWorking hours: 9:30am - 5:30pmWe are working with a Bank based in Aldgate who are looking to bring in a Systems Administrator who will be managing the Banks day to day infrastructure that consists of Windows, Azure, Linux, MS Defender, Switches, Routers, Firewalls and Virtual Machines. The Systems Administrator will have the opportunity to get involved in Window Server upgrades, create Grafana and Kibana monitoring systems, core banking upgrades and deployment projects. As the Systems Administrator you will have the opportunity to grow within the organisation and work closely with the Infrastructure and Network team. Essential skills - Systems Administrator:Azure - Administration and securityActive Directory - User admin and group policy managementOffice 365 administrationWindows - Administration and scriptingNetworking - Maintain, configure, manage Routers, Switches, FirewallsMS Defender Desirable skills - Systems Administrator:Finance experienceLinux scriptingExperience monitoring dashboards Azure / AD / Active Directory / MS 365 / O365 / Windows / Windows Server / Networking / Switches / Routers / Firewalls / MS Defender / Microsoft Defender / Linux / Dashboard / Entra ID

Job title: IT Service Desk Analyst Contract: Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience supporting a Law firm. The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm.The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp.Essential skills - IT Service Desk Analyst:Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, TeamsCustomer Service experienceActive Directory experiencePrevious experience working for a professional services environmentStrong communication skillPassion for ITDynamic thinkerFast learnerWindows 10 experience Desirable skills - IT Service Desk Analyst:Networking experienceExperience using ServiceNowExperience escalating ticketsExperience with IntuneExperience with AzureAirWatch experienceSymantec Enterprise Vault experienceHardware support including PCs, Surface Pro, Screens, Monitors, PrintersITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.

IT Infrastructure Manager Salary: up to £85,000 + Bonus + Benefits Location: 3 days onsite in Croydon but they would prefer if you were fully onsite Working Hours: 40 hour working week Contract: Permanent A client is looking to hire an IT Infrastructure Manager who will own the planning, designing, implementation, operation and support of a large company's technology infrastructure.Responsibilities for the IT Infrastructure Manager:Leading an in-house team and third parties across architecture, security, engineering, delivery and supportDefining, agreeing with the Head of IT and then owning an infrastructure strategy which is aligned with the wider IT and business strategiesOwning and validating the roadmap for infrastructure services, ensuring all solutions provide the required level of availability, performance and securityOverseeing the delivery of the infrastructure initiatives plan, ensuring all infrastructure projects are delivered within the pre-agreed parameters of time, cost, scope, risk, quality and benefitsEnsuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processesEnsuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testingManaging the OPEX and CAPEX budgets for infrastructure services, seeking opportunities to optimise operational costs where possibleEssential Skills for the IT Infrastructure Manager:Team managementMicrosoft licensingLeading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectivesOther technical experience - virtualisation, networking, cloud, server etcCyber security awarenessSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the IT Infrastructure Manager:Any relevant certificationsIf you are interested in the IT Infrastructure Manager vacancy, please apply in the immediate instance. IT Manager, IT Infrastructure Manager, Infrastructure Manager

Operations Analyst - SC Cleared - ContractRate: Up to £400 per dayIR35: InsideLocation: LondonThe role:A leading Central Government institution is seeking Operations Analysts, to undertake contract engagements in a high-profile, cutting-edge IT Operations Centre that conducts real-time monitoring of the core technology, infrastructure, applications and services.This is a 24/7 operations centre, and your role will be key in ensuring services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.Essential Skills & Responsibilities:Monitoring of National Computing Service and responding to service impacting alerts,Monitoring of ServiceNow queue and processing of INC's and Password requests to customersRunning of weekly and monthly batch work for Policing Agencies, Processing of ad hoc Batch workRe-setting of passwords for customersMonitoring of critical network alerts and ensuring encrypted data is successfully transmitted.Liaising with Incident Management, Service Desk, and technical teamsSupporting incident and problem resolution activities, regularly engaging with teams to ensure service performance, availability and security is maintained in line with agreed SLAsUnderstanding and / or experience of ITIL Service ManagementIf you are available and interested, please apply in the first instance and you will be contacted to discuss the positions further.

Job title: Service Desk AnalystSalary: up to £31,453Working hours: 8:30am - 5:30pmLocation: Cardiff - Required to travel to London, Belfast and Edinburgh a couple times a year. This will be expensed. Working style: Hybrid 2 days in the office but you will need to be flexible around this depending on business demands.Closing date: 18th July Potential interview date: 24th July We are working with an organisation who have a mission to foster public trust in the democratic process and uphold its integrity. They ensure the delivery of free and fair governmental selection process, focusing on public needs and adapting to changes to keep every vote secure and accessible. They oversee political finance by increasing transparency, ensuring compliance and addressing violations proactively. Furthermore, they leverage their expertise to propose and advocate for improvements in our democracy, aiming to enhance fairness, transparency and efficiency. We are supporting them in their search for a Service Desk Analyst who will have the chance to get involved in projects and troubleshoot a variety of issues for users. The Service Desk Analyst will gain an abundance of training to expand their skillset. The successful Service Desk Analyst will have previous Service Desk experience, clear communication skills and a passion to improve their technical skills. Essential skills - Service Desk Analyst:Excellent customer service skillsEntra ID - User administrationPrinter supportTroubleshooting any conference call platformExchange - Create mailboxes and shared mailboxesWindows 10/11 knowledgeHardware supportProvided remote supportOffice 365 - user administrationPersonality - Desire to learn, team player, flexibility around roles / responsibilities, ability to work independently and under pressureDesirable skills - Service Desk Analyst:IntuneDynamics 365SharePointMobile phone supportAny IT certifications If you are interested in this position and want to join an organisation who will invest into your training, please apply in the immediate instance.

Infrastructure Project EngineerSalary: up to £55,000 + BenefitsLocation: 3 days onsite in Canary Wharf but potentially more if required by the businessWorking Hours: 40 hour working weekContract: Permanent A client who has seen an increase in their client base is looking to expand their infrastructure project delivery team by hiring an Infrastructure Project Engineer. The Infrastructure Project Engineer will be responsible for ensuring the successful delivery of an array of projects for their key clients.The Infrastructure Project Engineer will be joining a business which will fund training and certifications to help grow your career whilst also working in a business who are big advocates for internal promotions and/or moving their staff into different teams.Responsibilities for the Infrastructure Project Engineer:Travel around Europe to client sitesProjects could involve - desktop migrations, M365, Windows 10/11, Active Directory, Intune, Mac, Google Suite and moreUndertaker, manage and report on project workEnsure tasks are completed within the time allocatedCommunicate with internal and external stakeholders across all levelsEssential Skills for the Infrastructure Project Engineer:Experience with any of the cloud platformsM365 - Exchange, SharePoint, OneDrive etcKnowledge of Azure Active Directory/Entra ID & IntuneCompleted a migrationWilling to learnSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the Infrastructure Project Engineer:Experience with Autopilot, PowerShell, Linux, BitTitan, SkyKick, ShareGateCertifications - Microsoft or AWSBilingual - English and any other European languageIf you are interested in the Infrastructure Project Engineer vacancy, please apply in the immediate instance. Infrastructure Project Engineer, IT Project Engineer, Infrastructure Engineer, IT Project Consultant, 3rd Line Engineer

Infrastructure Projects Consultant Salary: up to £65,000 + Benefits Location: 3 days onsite in Canary Wharf but potentially more if required by the business Working Hours: 40 hour working week Contract: Permanent A client who has seen an increase in their client base is looking to expand their infrastructure project delivery team by hiring a Infrastructure Projects Consultant The Infrastructure Projects Consultant will be responsible for providing guidance to an Infrastructure Project Engineer and ensuring successful delivery of the projects.The Infrastructure Projects Consultant will be joining a business which will fund training and certifications to help grow your career whilst also working in a business who are big advocates for internal promotions and/or moving their staff into different teams.Responsibilities for the Infrastructure Projects Consultant:Travel around Europe to client sitesLead teamd and projectsUnderstand, manage and report on client technical requirementsEnsure tasks are completed within the time allocatedCommunicate with internal and external stakeholders across all levelsAct as an escalation point for technical queriesAct as an SME for certain technologies Essential Skills for the Infrastructure Projects Consultant:Strong experience with any of the cloud platformsM365 - Exchange, SharePoint, OneDrive etcAzure Active Directory/Entra IDCompleted Intune rollouts on Windows or MacCompleted multiple migrationsWilling to learnSoft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the Infrastructure Projects Consultant:Experience working on Merger and Acquisition projectsExperience with Autopilot, PowerShell, Linux, BitTitan, SkyKick, ShareGateLeadershipCertifications - Microsoft or AWSBilingual - English and any other European languageIf you are interested in the Infrastructure Projects Consultant vacancy, please apply in the immediate instance. Senior Infrastructure Project Engineer, IT Project Engineer, Infrastructure Engineer, IT Project Consultant, 3rd Line Project Engineer

Job title: Service Desk AnalystSalary: £31,453Working hours: 8:30am - 5:30pmLocation: Cardiff - Required to travel to London, Belfast and Edinburgh a couple times a year. This will be expensed. Working style: Hybrid 2 days in the office but you will need to be flexible around this depending on business demands.Directorate: Regulation and Digital TransformationResponsible to: Senior IT LeadClosing date: 18th July Potential interview date: 24th July We are working with an organisation who have a mission to foster public trust in the democratic process and uphold its integrity. They ensure the delivery of free and fair governmental selection process, focusing on public needs and adapting to changes to keep every vote secure and accessible. They oversee political finance by increasing transparency, ensuring compliance and addressing violations proactively. Furthermore, they leverage their expertise to propose and advocate for improvements in our democracy, aiming to enhance fairness, transparency and efficiency. We are supporting them in their search for a Service Desk Analyst who will have the chance to get involved in projects and troubleshoot a variety of issues for users. The Service Desk Analyst will gain an abundance of training to expand their skillset. The successful Service Desk Analyst will have previous Service Desk experience, clear communication skills and a passion to improve their technical skills. Essential skills - Service Desk Analyst:Excellent customer service skillsEntra ID - User administrationPrinter supportTroubleshooting any conference call platformExchange - Create mailboxes and shared mailboxesWindows 10/11 knowledgeHardware supportProvided remote supportOffice 365 - user administrationPersonality - Desire to learn, team player, flexibility around roles / responsibilities, ability to work independently and under pressureDesirable skills - Service Desk Analyst:IntuneDynamics 365SharePointMobile phone supportAny IT certifications If you are interested in this position and want to join an organisation who will invest into your training, please apply in the immediate instance.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

Job title: Systems AdministratorContract: PermanentSalary: Open to discussion dependent on experienceLocation: Aldgate - Fully OnsiteWorking hours: 9:30am - 5:30pmWe are working with a Bank based in Aldgate who are looking to bring in a Systems Administrator who will be managing the Banks day to day infrastructure that consists of Windows, Azure, Linux, MS Defender, Switches, Routers, Firewalls and Virtual Machines. The Systems Administrator will have the opportunity to get involved in Window Server upgrades, create Grafana and Kibana monitoring systems, core banking upgrades and deployment projects. As the Systems Administrator you will have the opportunity to grow within the organisation and work closely with the Infrastructure and Network team. Essential skills - Systems Administrator:Azure - Administration and securityActive Directory - User admin and group policy managementOffice 365 administrationWindows - Administration and scriptingNetworking - Maintain, configure, manage Routers, Switches, FirewallsMS Defender Desirable skills - Systems Administrator:Finance experienceLinux scriptingExperience monitoring dashboards Azure / AD / Active Directory / MS 365 / O365 / Windows / Windows Server / Networking / Switches / Routers / Firewalls / MS Defender / Microsoft Defender / Linux / Dashboard / Entra ID

Job title: IT Service Desk Analyst Contract: Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience supporting a Law firm. The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm.The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp.Essential skills - IT Service Desk Analyst:Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, TeamsCustomer Service experienceActive Directory experiencePrevious experience working for a professional services environmentStrong communication skillPassion for ITDynamic thinkerFast learnerWindows 10 experience Desirable skills - IT Service Desk Analyst:Networking experienceExperience using ServiceNowExperience escalating ticketsExperience with IntuneExperience with AzureAirWatch experienceSymantec Enterprise Vault experienceHardware support including PCs, Surface Pro, Screens, Monitors, PrintersITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.

IT Infrastructure Manager Salary: up to £85,000 + Bonus + Benefits Location: 3 days onsite in Croydon but they would prefer if you were fully onsite Working Hours: 40 hour working week Contract: Permanent A client is looking to hire an IT Infrastructure Manager who will own the planning, designing, implementation, operation and support of a large company's technology infrastructure.Responsibilities for the IT Infrastructure Manager:Leading an in-house team and third parties across architecture, security, engineering, delivery and supportDefining, agreeing with the Head of IT and then owning an infrastructure strategy which is aligned with the wider IT and business strategiesOwning and validating the roadmap for infrastructure services, ensuring all solutions provide the required level of availability, performance and securityOverseeing the delivery of the infrastructure initiatives plan, ensuring all infrastructure projects are delivered within the pre-agreed parameters of time, cost, scope, risk, quality and benefitsEnsuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processesEnsuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testingManaging the OPEX and CAPEX budgets for infrastructure services, seeking opportunities to optimise operational costs where possibleEssential Skills for the IT Infrastructure Manager:Team managementMicrosoft licensingLeading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectivesOther technical experience - virtualisation, networking, cloud, server etcCyber security awarenessSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the IT Infrastructure Manager:Any relevant certificationsIf you are interested in the IT Infrastructure Manager vacancy, please apply in the immediate instance. IT Manager, IT Infrastructure Manager, Infrastructure Manager