Network, Systems & Infrastructure

Service Desk Analyst Rate: up to £250/day inside IR35 Duration: 6 months + Ext Location: hybrid working in Central London Working Hours: 37.5 hour working week Contract: Contract A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.The Service Desk Analyst will be joining a team which will give you a lot of support, development and training to help grow your career.Responsibilities for the Service Desk Analyst:Support users over the phone, via emails, chat, remotely and face to faceReceive training on bespoke applications as well as traditional technologiesWork in a fast paced and demanding environmentResolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and moreEscalate tickets to the necessary teamFollow ITIL Essential Skills for the Service Desk Analyst:Worked on a Service DeskOffice 365 - knowledgeIntune - knowledgeNetworking - cabling, resolved tickets for IP addresses & Wi-Fi connectionsEmail support - any providerActive Directory - user administrationWindows 10ITILSoft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the Service Desk Analyst:Financial servicesGlobal supportWindows 11, Azure, SCCM, Intune & ServiceNowCertificationsIf you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance. Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop

Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00 to £130.00 per day inside IR35, depending on experience We are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems. You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer:Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups.Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting.Provide classroom support for audio and visual equipment, including projectors and interactive screens.Manage printer usage with the PaperCut system.Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads.Make basic VoIP changes, such as updating names and recording holiday messages.Escalate support tickets as needed and manage staff and student accountsManage the deployment of IT devices throughout the school.Update and manage the school's IT contracts and licenses.Provide training and support to staff to improve their IT knowledge and usage.Report any IT infrastructure abuse to the relevant third party and the school contact.Essential Skills - 1st/2nd Line Support Engineer:Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licensesAV replacing TVs', Monitors, Projectors and troubleshooting sound issuesExperience providing 1st line supportSetting up and maintain hardware and devicesDesirable Skills - 1st/2nd Line IT Support Engineer:Ability to breakdown technical terms to non-technical peopleNetworking, routers, switches, Internet filtering systems and FirewallsAbility to work under pressureBasic VoIP supportExperience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further. 1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education

Position: Senior Windows & Linux Administrator Location: Onsite/London Salary: up to £58,500 Contract/Permanent: Permanent Working HoursThe working hours are 9am-5:00pm and require onsite support to their site in central London with the possibility of 1 day a week, working from home.Senior Windows & Linux Administrator: This is an exciting opportunity to have the soul responsibility to look after the IT infrastructure for a leading organisation in the Education space. You will get the chance to utilise both Linux and Windows whilst developing and maintaining critical services. Key Skills for the Senior Windows & Linux Administrator:Experience with Windows Server - Patching, Monitoring, Installing applicationsExperience with LinuxExperience with VMware - Creating VMsPrevious experience of presenting to senior stakeholders and IT membersExcellent communication skillsTroubleshooting Active Directory Desirable (but not essential) Skills for Senior Windows & Linux Administrator:Microsoft CertificationsPrevious experience within EducationExperience with scripting tools such as PowerShell OR Unix ShellExperience with Storage systems such as SANs If you are interested in the Senior Windows & Linux Administrator position, please apply to this advert and you will be contacted accordingly.

Role: IT Service Desk AnalystLocation: West London Rate: £100.00 to £120.00 Inside IR35Contract Duration: 1 month rolling contractAn enthusiastic and energetic Service Desk Analyst is required by an exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.Responsibilities:The Service Desk Analyst will be:1st line support for diagnosing problems and issues.Liaising with networks to troubleshoot and diagnose first line faults.Logging phone calls and triaging queries using Zendesk.Handling service requests and incident logging, ownership, updating and closureCreating IT Accounts and supporting applications/corporate systemsProviding first line troubleshooting and incident resolution, escalating as appropriateAsset management (mobile devices, laptops, desktops, etc.)Producing documentation including user guides/FAQsUpdating documentation as required1st / 2nd Line IT SupportAssisting AV, Network and Infrastructure teams with projectsEssential RequirementsThe Service Desk Analyst will have:Strong customer service experienceActive Directory account management experience - password resets, account creation, distribution list managementExperience logging ticketsExperience supporting Windows OS - W7,W10, W11Laptop / Hardware supportExcellent verbal and written communication skills.A passion for IT and technology (ITIL desirable)Experience of using Microsoft tools including Excel.It would be great if you have the below experience:Experience supporting Mac OS and devicesExperience buildingOffice 365 suite - Sharepoint, OneDrive, TeamsITILWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.

Windows Server Specialist - up to £55,000 + Benefits - South West LondonWe are currently working with a nationwide leading client who are looking to hire a Windows Server Specialist to join their talented team.To be suitable for this Windows Server Specialist, you will need to have experience working within an Enterprise environment. The successful candidate for the Windows Server Specialist will have good experience of troubleshooting complex problems involving Window Server and its interactions with hardware and other software. They must have good experience of scripting technologies, and have demonstrable experience of developing Microsoft technology based solutionsThis Windows Server Specialist will be working within a Hybrid working environment where you will be required to be in the office 3 days a week. In the initial instance, you will need to be on site 5 days a week to learn the environment but it will be relaxed after the onboarding process.Essential Skills for the Windows Server SpecialistWindows Server Experience - installing servers within an enterprise environmentWorking with the Windows Domain and Functionalities - how they interactTroubleshooting Windows ServerExperience with Active Directory - Administration and understanding of GPOs Desirable Skills for the Windows Server SpecialistVMware Experience - 7.0 taking snapshots of servers/deploying from templates etcStorage ExperienceAzure ExposureCertifications - Degree or Microsoft If you want to learn more and be considered for this amazing opportunity as a Windows Server Specialist, please send a copy of your most up to date CV or apply accordingly. Wintel Engineer / 3rd line / Infrastructure Engineer / Windows 10 / Windows 2012 / Windows 2016/ Windows 2019/ Office 365 / SharePoint / Cloud based / Intune / Active Directory / VMWare / Citrix / AWS / Azure / IT / ITIL / Network Engineer /

Presales Azure Technical ConsultantSalary: £80,000 to £100,000 + BenefitsLocation: remoteWorking Hours: 37.5 hour working weekContract: Permanent An exciting Consultancy who are going through a period of large growth are looking to bring on a Presales Azure Technical Consultant who will be responsible for leading the end-to-end delivery of a range of Azure projects.Responsibilities for the Presales Azure Technical Consultant:Work closely with clients in a range of industry sectorsPresales - providing quotationsCreating technical designs and presenting them to clientsWork closely with a variety of technical teams to ensure successful delivery of the solutionAll the projects will have a focus on AzureThe consultancy has 6 large projects to be completed across the next 6 months and expect other projects to happen following thisKnowledge share within the teamEssential Skills for the Presales Azure Technical Consultant:Strong experience delivering Azure projects - migrations to Azure, application rollouts etcConsultancyPresales, creating designs, providing quotations etcExcellent written and verbal communication skillsDesirable Skills for the Presales Azure Technical Consultant:Azure networkingVMwareAny relevant certifications - Microsoft, AzureIf you are interested in the Presales Azure Technical Consultant vacancy for a growing consultancy please apply in the immediate instance. Azure Consultant, Technical Consultant, Infrastructure Consultant, Presales, quotations, Infrastructure Engineer, Cloud Engineer, Architect

Infrastructure Engineer Salary: up to £50,000 + Benefits Location: 2 weeks onsite and then 1 week remote Working Hours: 37.5 hour working week Contract: Permanent A well-established family run business is looking to expand their IT & Infrastructure support capabilities by hiring an Infrastructure Engineer. The Infrastructure Engineer will be joining a team of 10 and responsible for delivering projects and providing high quality IT support.The Infrastructure Engineer will be joining a supportive and collaborative team who are keen to assist you in growing your skillset. In addition to this, the Infrastructure Engineer will join a company who take pride in helping their staff grow and develop within the business offering opportunities for you progress into SME roles within Infrastructure, Security and Networking.Responsibilities for the Infrastructure Engineer:Complete move over to AzureNetwork refresh projectSAN refresh projectManage hybrid onprem/cloud environmentTroubleshoot and diagnose switches & routersManage firewallsWork closely with over IT teamsAct as escalation point for 1st and 2nd line60% project, 40% BAUEssential Skills for the Infrastructure Engineer:Azure AD - group policies, domain controllers (know roles within DC & differences between GCs in a domain environment)Office 365 - Teams, SharePoint & ExchangeMDMConfigure switches and routers or training course of any providerAn interest and knowledge of cyber securityHungry to learn & growDesirable Skills for the Infrastructure Engineer:Google AdminSQLIntuneCisco Meraki knowledgeVMwareTerminal servicesSANIf you are interested in the Infrastructure Engineer vacancy, please apply in the immediate instance. Systems Engineer, System Administrator, Sys Admin, 2nd/3rd Line Support, 3rd Line Support, Infrastructure Support, Infrastructure Engineer, Azure, Active Directory, Office 365, MDM, Networking, Switches, Routers, Cisco

IT Service Desk Team LeaderSalary: up to £55,000 + Bonus + BenefitsLocation: onsite in Milton KeynesWorking Hours: 40 hour working weekContract: Permanent An industry leading business is looking to hire an IT Service Desk Team Leader as they look to build a new Service Desk team. The IT Service Desk Team Leader will be joining a business which is always investing in the latest technology and will be given the opportunity to increase their responsibilities and team beneath them. For the role of IT Service Desk Team Leader, they are willing to consider people with and without prior leadership/managerial experience.Responsibilities for the IT Service Desk Team Leader:Lead a team of 3 Service Desk AnalystProvide hands on support - Windows, MAC, Jamf, Office 365, Exchange, VPN, Endpoint security, Active Directory, Intune, MDM, DNS, DHCP, TCP/IPAct as escalation point for Service Desk teamCoach and mentor Service Desk teamIdentify areas for training and development within Service Desk teamMonitor KPIsLook to enhance and improve service desk processesWork closely and collaborate with other IT teamsParticipate and potentially lead meetings with senior stakeholdersGrow service desk teamDeliver high quality BAU support and execute projects including a Windows 11 rolloutEssential Skills for the IT Service Desk Team Leader:MAC OSJamf ProWindows policiesKnowledge of Office 365, VPN & ExchangeSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the IT Service Desk Team Leader:Commercial experience with Exchange, Office 365, VPN & Endpoint securityMac and/or Windows certificationsActed as a Team Lead/Manager previouslyIf you are interested in the IT Service Desk Team Leader vacancy, please apply in the immediate instance. Service Desk Lead, IT Team Leader, IT Support Team Lead, IT Support Manager, Service Desk Manager

Service Desk Analyst Salary: up to £40,000 + Bonus + Benefits Location: onsite in Central London Working Hours: 40 hour working week Contract: Permanent A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.Responsibilities for the Service Desk Analyst:Support users over the phone, via emails, chat, remotely and face to faceReceive training on bespoke applications as well as traditional technologiesWork in a fast paced and demanding environmentResolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and moreEscalate tickets to the necessary teamFollow ITILEssential Skills for the Service Desk Analyst:Worked on a Service DeskOffice 365 - knowledgeIntune - knowledgeNetworking - cabling, resolved tickets for IP addresses & Wi-Fi connectionsEmail support - any providerActive Directory - user administrationWindows 10ITILSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the Service Desk Analyst:Financial servicesGlobal supportWindows 11, Azure, SCCM, Intune & ServiceNowCertificationsIf you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance. Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop, Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking

Service Desk Analyst Rate: up to £250/day inside IR35 Duration: 6 months + Ext Location: hybrid working in Central London Working Hours: 37.5 hour working week Contract: Contract A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.The Service Desk Analyst will be joining a team which will give you a lot of support, development and training to help grow your career.Responsibilities for the Service Desk Analyst:Support users over the phone, via emails, chat, remotely and face to faceReceive training on bespoke applications as well as traditional technologiesWork in a fast paced and demanding environmentResolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and moreEscalate tickets to the necessary teamFollow ITIL Essential Skills for the Service Desk Analyst:Worked on a Service DeskOffice 365 - knowledgeIntune - knowledgeNetworking - cabling, resolved tickets for IP addresses & Wi-Fi connectionsEmail support - any providerActive Directory - user administrationWindows 10ITILSoft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the Service Desk Analyst:Financial servicesGlobal supportWindows 11, Azure, SCCM, Intune & ServiceNowCertificationsIf you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance. Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop

Job Title: IT Support Engineer Job type: Contract Duration: 12 months with extension possibilities Location: Greenwich - Onsite 5 days a week Day rate: £100.00 to £130.00 per day inside IR35, depending on experience We are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems. You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting. Key Responsibilities - 1st/2nd Line IT Support Engineer:Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups.Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting.Provide classroom support for audio and visual equipment, including projectors and interactive screens.Manage printer usage with the PaperCut system.Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads.Make basic VoIP changes, such as updating names and recording holiday messages.Escalate support tickets as needed and manage staff and student accountsManage the deployment of IT devices throughout the school.Update and manage the school's IT contracts and licenses.Provide training and support to staff to improve their IT knowledge and usage.Report any IT infrastructure abuse to the relevant third party and the school contact.Essential Skills - 1st/2nd Line Support Engineer:Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licensesAV replacing TVs', Monitors, Projectors and troubleshooting sound issuesExperience providing 1st line supportSetting up and maintain hardware and devicesDesirable Skills - 1st/2nd Line IT Support Engineer:Ability to breakdown technical terms to non-technical peopleNetworking, routers, switches, Internet filtering systems and FirewallsAbility to work under pressureBasic VoIP supportExperience providing support in an Educational environment If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further. 1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education

Position: Senior Windows & Linux Administrator Location: Onsite/London Salary: up to £58,500 Contract/Permanent: Permanent Working HoursThe working hours are 9am-5:00pm and require onsite support to their site in central London with the possibility of 1 day a week, working from home.Senior Windows & Linux Administrator: This is an exciting opportunity to have the soul responsibility to look after the IT infrastructure for a leading organisation in the Education space. You will get the chance to utilise both Linux and Windows whilst developing and maintaining critical services. Key Skills for the Senior Windows & Linux Administrator:Experience with Windows Server - Patching, Monitoring, Installing applicationsExperience with LinuxExperience with VMware - Creating VMsPrevious experience of presenting to senior stakeholders and IT membersExcellent communication skillsTroubleshooting Active Directory Desirable (but not essential) Skills for Senior Windows & Linux Administrator:Microsoft CertificationsPrevious experience within EducationExperience with scripting tools such as PowerShell OR Unix ShellExperience with Storage systems such as SANs If you are interested in the Senior Windows & Linux Administrator position, please apply to this advert and you will be contacted accordingly.

Role: IT Service Desk AnalystLocation: West London Rate: £100.00 to £120.00 Inside IR35Contract Duration: 1 month rolling contractAn enthusiastic and energetic Service Desk Analyst is required by an exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.Responsibilities:The Service Desk Analyst will be:1st line support for diagnosing problems and issues.Liaising with networks to troubleshoot and diagnose first line faults.Logging phone calls and triaging queries using Zendesk.Handling service requests and incident logging, ownership, updating and closureCreating IT Accounts and supporting applications/corporate systemsProviding first line troubleshooting and incident resolution, escalating as appropriateAsset management (mobile devices, laptops, desktops, etc.)Producing documentation including user guides/FAQsUpdating documentation as required1st / 2nd Line IT SupportAssisting AV, Network and Infrastructure teams with projectsEssential RequirementsThe Service Desk Analyst will have:Strong customer service experienceActive Directory account management experience - password resets, account creation, distribution list managementExperience logging ticketsExperience supporting Windows OS - W7,W10, W11Laptop / Hardware supportExcellent verbal and written communication skills.A passion for IT and technology (ITIL desirable)Experience of using Microsoft tools including Excel.It would be great if you have the below experience:Experience supporting Mac OS and devicesExperience buildingOffice 365 suite - Sharepoint, OneDrive, TeamsITILWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.

Windows Server Specialist - up to £55,000 + Benefits - South West LondonWe are currently working with a nationwide leading client who are looking to hire a Windows Server Specialist to join their talented team.To be suitable for this Windows Server Specialist, you will need to have experience working within an Enterprise environment. The successful candidate for the Windows Server Specialist will have good experience of troubleshooting complex problems involving Window Server and its interactions with hardware and other software. They must have good experience of scripting technologies, and have demonstrable experience of developing Microsoft technology based solutionsThis Windows Server Specialist will be working within a Hybrid working environment where you will be required to be in the office 3 days a week. In the initial instance, you will need to be on site 5 days a week to learn the environment but it will be relaxed after the onboarding process.Essential Skills for the Windows Server SpecialistWindows Server Experience - installing servers within an enterprise environmentWorking with the Windows Domain and Functionalities - how they interactTroubleshooting Windows ServerExperience with Active Directory - Administration and understanding of GPOs Desirable Skills for the Windows Server SpecialistVMware Experience - 7.0 taking snapshots of servers/deploying from templates etcStorage ExperienceAzure ExposureCertifications - Degree or Microsoft If you want to learn more and be considered for this amazing opportunity as a Windows Server Specialist, please send a copy of your most up to date CV or apply accordingly. Wintel Engineer / 3rd line / Infrastructure Engineer / Windows 10 / Windows 2012 / Windows 2016/ Windows 2019/ Office 365 / SharePoint / Cloud based / Intune / Active Directory / VMWare / Citrix / AWS / Azure / IT / ITIL / Network Engineer /

Presales Azure Technical ConsultantSalary: £80,000 to £100,000 + BenefitsLocation: remoteWorking Hours: 37.5 hour working weekContract: Permanent An exciting Consultancy who are going through a period of large growth are looking to bring on a Presales Azure Technical Consultant who will be responsible for leading the end-to-end delivery of a range of Azure projects.Responsibilities for the Presales Azure Technical Consultant:Work closely with clients in a range of industry sectorsPresales - providing quotationsCreating technical designs and presenting them to clientsWork closely with a variety of technical teams to ensure successful delivery of the solutionAll the projects will have a focus on AzureThe consultancy has 6 large projects to be completed across the next 6 months and expect other projects to happen following thisKnowledge share within the teamEssential Skills for the Presales Azure Technical Consultant:Strong experience delivering Azure projects - migrations to Azure, application rollouts etcConsultancyPresales, creating designs, providing quotations etcExcellent written and verbal communication skillsDesirable Skills for the Presales Azure Technical Consultant:Azure networkingVMwareAny relevant certifications - Microsoft, AzureIf you are interested in the Presales Azure Technical Consultant vacancy for a growing consultancy please apply in the immediate instance. Azure Consultant, Technical Consultant, Infrastructure Consultant, Presales, quotations, Infrastructure Engineer, Cloud Engineer, Architect

Infrastructure Engineer Salary: up to £50,000 + Benefits Location: 2 weeks onsite and then 1 week remote Working Hours: 37.5 hour working week Contract: Permanent A well-established family run business is looking to expand their IT & Infrastructure support capabilities by hiring an Infrastructure Engineer. The Infrastructure Engineer will be joining a team of 10 and responsible for delivering projects and providing high quality IT support.The Infrastructure Engineer will be joining a supportive and collaborative team who are keen to assist you in growing your skillset. In addition to this, the Infrastructure Engineer will join a company who take pride in helping their staff grow and develop within the business offering opportunities for you progress into SME roles within Infrastructure, Security and Networking.Responsibilities for the Infrastructure Engineer:Complete move over to AzureNetwork refresh projectSAN refresh projectManage hybrid onprem/cloud environmentTroubleshoot and diagnose switches & routersManage firewallsWork closely with over IT teamsAct as escalation point for 1st and 2nd line60% project, 40% BAUEssential Skills for the Infrastructure Engineer:Azure AD - group policies, domain controllers (know roles within DC & differences between GCs in a domain environment)Office 365 - Teams, SharePoint & ExchangeMDMConfigure switches and routers or training course of any providerAn interest and knowledge of cyber securityHungry to learn & growDesirable Skills for the Infrastructure Engineer:Google AdminSQLIntuneCisco Meraki knowledgeVMwareTerminal servicesSANIf you are interested in the Infrastructure Engineer vacancy, please apply in the immediate instance. Systems Engineer, System Administrator, Sys Admin, 2nd/3rd Line Support, 3rd Line Support, Infrastructure Support, Infrastructure Engineer, Azure, Active Directory, Office 365, MDM, Networking, Switches, Routers, Cisco

IT Service Desk Team LeaderSalary: up to £55,000 + Bonus + BenefitsLocation: onsite in Milton KeynesWorking Hours: 40 hour working weekContract: Permanent An industry leading business is looking to hire an IT Service Desk Team Leader as they look to build a new Service Desk team. The IT Service Desk Team Leader will be joining a business which is always investing in the latest technology and will be given the opportunity to increase their responsibilities and team beneath them. For the role of IT Service Desk Team Leader, they are willing to consider people with and without prior leadership/managerial experience.Responsibilities for the IT Service Desk Team Leader:Lead a team of 3 Service Desk AnalystProvide hands on support - Windows, MAC, Jamf, Office 365, Exchange, VPN, Endpoint security, Active Directory, Intune, MDM, DNS, DHCP, TCP/IPAct as escalation point for Service Desk teamCoach and mentor Service Desk teamIdentify areas for training and development within Service Desk teamMonitor KPIsLook to enhance and improve service desk processesWork closely and collaborate with other IT teamsParticipate and potentially lead meetings with senior stakeholdersGrow service desk teamDeliver high quality BAU support and execute projects including a Windows 11 rolloutEssential Skills for the IT Service Desk Team Leader:MAC OSJamf ProWindows policiesKnowledge of Office 365, VPN & ExchangeSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the IT Service Desk Team Leader:Commercial experience with Exchange, Office 365, VPN & Endpoint securityMac and/or Windows certificationsActed as a Team Lead/Manager previouslyIf you are interested in the IT Service Desk Team Leader vacancy, please apply in the immediate instance. Service Desk Lead, IT Team Leader, IT Support Team Lead, IT Support Manager, Service Desk Manager

Service Desk Analyst Salary: up to £40,000 + Bonus + Benefits Location: onsite in Central London Working Hours: 40 hour working week Contract: Permanent A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.Responsibilities for the Service Desk Analyst:Support users over the phone, via emails, chat, remotely and face to faceReceive training on bespoke applications as well as traditional technologiesWork in a fast paced and demanding environmentResolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and moreEscalate tickets to the necessary teamFollow ITILEssential Skills for the Service Desk Analyst:Worked on a Service DeskOffice 365 - knowledgeIntune - knowledgeNetworking - cabling, resolved tickets for IP addresses & Wi-Fi connectionsEmail support - any providerActive Directory - user administrationWindows 10ITILSoft skills - strong communicator, team player, take responsibility & independentDesirable Skills for the Service Desk Analyst:Financial servicesGlobal supportWindows 11, Azure, SCCM, Intune & ServiceNowCertificationsIf you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance. Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop, Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking