Change and Transformation

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

Join a dynamic team at a premier Global FMCG company, valued at over USD 10 billion, as their EMEA Technology Lead. In this pivotal role, you'll spearhead regional operations, collaborating closely with key stakeholders to drive technology strategies aligned with corporate objectives. With a new CIO driving transformation globally, you'll play a crucial part in shaping the technology landscape across EMEA, capitalizing on strong performance and ambitious growth plans.As the interface between global leaders and business partners, you'll be instrumental in unlocking the business value of assets and capabilities, ensuring strategic alignment of operational processes and projects in the region. Your leadership will extend to preparing the local organization for technological changes and driving operational excellence by leveraging internal and external resources to enhance service outcomes. Moreover, you'll champion the implementation of systems and tools to monitor and improve service quality, fostering collaboration with supporting groups like PMO, architecture, security, and infrastructure.We are seeking candidates with a BS in Management Information Systems, Computer Science, or a related field, coupled with a minimum of 12 years of business partnering experience, including at least 5 years in team management. Your exceptional analytical and organizational skills, combined with a customer-focused approach, will be instrumental in driving success in this high-volume and demanding professional environment. If you have a background in the Manufacturing or Food and Beverage industry, that's a plus. Join us and lead local initiatives to deliver optimal results within schedule and budget while ensuring compliance with internal and external audit requirements.

The Role:Lead the digital transformation initiatives within the joint venture, collaborating closely with internal teams and external partners.Develop and implement strategies to drive digital transformation across various business functions, leveraging cutting-edge technologies and methodologies.Provide expert guidance and advice to clients on digital transformation best practices, tailored to their specific needs and objectives.Oversee the planning and execution of digital transformation projects, ensuring alignment with client requirements, budget, and timeline. About you:Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; Master's degree preferred.Minimum of 10 years of experience in digital transformation, with a focus on system integration, preferably in consulting or IT services firms.Proven track record of successfully leading and delivering digital transformation projects, from inception to implementation.Strong understanding of digital technologies, including cloud computing, data analytics, AI, IoT, and automation.Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders at all levels.Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams.Certifications in relevant areas such as PMP, ITIL, Agile, or specific technology platforms are a plus.

Our client is hiring a Head of IT PMO to join and lead the team in Dubai. What You Will Do:Build a stable, standardised, and repeatable model for project delivery.Drive the direction and strategy of project management competency for the organisation.Ensures PM competency development of all PM staff and the expansion of PM general knowledge across the organisation through various learning and development initiatives.Act as a central hub and enforces project management best practices, project management systems (including document repository structure), standards, guidance, and tools, to enable predictability, reliability, transparency, and accountability.Prepare new elements and improves existing methodology items - project management processes, policies, tools, templates, reporting requirements and other resources to meet the demands of the PM staff and management across the organisation.Coaches project managers and staff to carry out their tasks efficiently and uphold company's standards throughout each projects development and execution.Provides guidance and coaching support and serves as champion and advocate for PM best practices to enable thoughtful engagement and information sharing among project staff and stakeholders.Supports project managers in creating estimates, project plans, and other key project documentation.Conducts project reviews and audits to evaluate project performance, identify areas for improvement, and ensure that lessons learned are captured and applied across the organisation.Coordinates and communicates with project stakeholders to ensure alignment and collaboration, resolve conflicts, and manage expectations. What We Need:Bachelor's degree in computer science or a related technical field is a plus10+ years experience in project management and consulting / professional servicesAgile experience is a mustExperience seeing projects through the full life cycleProven ability to complete projects according to outlined scope, budget, and timeline

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

Join a dynamic team at a premier Global FMCG company, valued at over USD 10 billion, as their EMEA Technology Lead. In this pivotal role, you'll spearhead regional operations, collaborating closely with key stakeholders to drive technology strategies aligned with corporate objectives. With a new CIO driving transformation globally, you'll play a crucial part in shaping the technology landscape across EMEA, capitalizing on strong performance and ambitious growth plans.As the interface between global leaders and business partners, you'll be instrumental in unlocking the business value of assets and capabilities, ensuring strategic alignment of operational processes and projects in the region. Your leadership will extend to preparing the local organization for technological changes and driving operational excellence by leveraging internal and external resources to enhance service outcomes. Moreover, you'll champion the implementation of systems and tools to monitor and improve service quality, fostering collaboration with supporting groups like PMO, architecture, security, and infrastructure.We are seeking candidates with a BS in Management Information Systems, Computer Science, or a related field, coupled with a minimum of 12 years of business partnering experience, including at least 5 years in team management. Your exceptional analytical and organizational skills, combined with a customer-focused approach, will be instrumental in driving success in this high-volume and demanding professional environment. If you have a background in the Manufacturing or Food and Beverage industry, that's a plus. Join us and lead local initiatives to deliver optimal results within schedule and budget while ensuring compliance with internal and external audit requirements.

The Role:Lead the digital transformation initiatives within the joint venture, collaborating closely with internal teams and external partners.Develop and implement strategies to drive digital transformation across various business functions, leveraging cutting-edge technologies and methodologies.Provide expert guidance and advice to clients on digital transformation best practices, tailored to their specific needs and objectives.Oversee the planning and execution of digital transformation projects, ensuring alignment with client requirements, budget, and timeline. About you:Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; Master's degree preferred.Minimum of 10 years of experience in digital transformation, with a focus on system integration, preferably in consulting or IT services firms.Proven track record of successfully leading and delivering digital transformation projects, from inception to implementation.Strong understanding of digital technologies, including cloud computing, data analytics, AI, IoT, and automation.Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders at all levels.Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams.Certifications in relevant areas such as PMP, ITIL, Agile, or specific technology platforms are a plus.

Our client is hiring a Head of IT PMO to join and lead the team in Dubai. What You Will Do:Build a stable, standardised, and repeatable model for project delivery.Drive the direction and strategy of project management competency for the organisation.Ensures PM competency development of all PM staff and the expansion of PM general knowledge across the organisation through various learning and development initiatives.Act as a central hub and enforces project management best practices, project management systems (including document repository structure), standards, guidance, and tools, to enable predictability, reliability, transparency, and accountability.Prepare new elements and improves existing methodology items - project management processes, policies, tools, templates, reporting requirements and other resources to meet the demands of the PM staff and management across the organisation.Coaches project managers and staff to carry out their tasks efficiently and uphold company's standards throughout each projects development and execution.Provides guidance and coaching support and serves as champion and advocate for PM best practices to enable thoughtful engagement and information sharing among project staff and stakeholders.Supports project managers in creating estimates, project plans, and other key project documentation.Conducts project reviews and audits to evaluate project performance, identify areas for improvement, and ensure that lessons learned are captured and applied across the organisation.Coordinates and communicates with project stakeholders to ensure alignment and collaboration, resolve conflicts, and manage expectations. What We Need:Bachelor's degree in computer science or a related technical field is a plus10+ years experience in project management and consulting / professional servicesAgile experience is a mustExperience seeing projects through the full life cycleProven ability to complete projects according to outlined scope, budget, and timeline