Hybrid
Service Desk Analyst - up to £250/day - 6 Months + Ext - Hybrid
City of London, London
£200 - £250 per day
Contract
Service Desk Analyst Rate: up to £250/day inside IR35 Duration: 6 months + Ext Location: hybrid working in Central London Working Hours: 37.5 hour working week Contract: Contract A financial client is looking to expand their Service Desk team by hiring a Service Desk Analyst. The Service Desk Analyst will be responsible for providing high quality support to a number of users globally and have the opportunity to deliver some essential business projects.The Service Desk Analyst will be joining a team which will give you a lot of support, development and training to help grow your career.Responsibilities for the Service Desk Analyst:Support users over the phone, via emails, chat, remotely and face to faceReceive training on bespoke applications as well as traditional technologiesWork in a fast paced and demanding environmentResolve issues relating to Active Directory, Azure, Office 365, Intune, OneDrive, ServiceNow, SCCM, networking and moreEscalate tickets to the necessary teamFollow ITIL Essential Skills for the Service Desk Analyst:Worked on a Service DeskOffice 365 - knowledgeIntune - knowledgeNetworking - cabling, resolved tickets for IP addresses & Wi-Fi connectionsEmail support - any providerActive Directory - user administrationWindows 10ITILSoft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the Service Desk Analyst:Financial servicesGlobal supportWindows 11, Azure, SCCM, Intune & ServiceNowCertificationsIf you are interested in the Service Desk Analyst vacancy, please apply in the immediate instance. Service Desk Analyst, Helpdesk Analyst, Desktop Analyst, IT Analyst, IT Engineer, IT Support, Service Desk, Helpdesk, Desktop