Dubai Sectors

Our client, a leading firm in the FMCG industry is seeking a seasoned IT Security and Risk Management Specialist to join their team. This pivotal role is responsible for overseeing risk management, compliance, security operations, and fostering collaboration across the organization.The role:Manage and execute comprehensive risk management strategies, ensuring adherence to compliance and security protocols.Conduct regular threat, risk, and vulnerability assessments, benchmark technologies against cybersecurity standards, prioritize IT security risks, and implement effective mitigation strategies. Maintain and update the organization's risk register.Stay abreast of evolving IT security regulations and standards, such as PCI-DSS, ITRM, and IM8. Develop, enforce, and oversee security policies and procedures, report compliance status to stakeholders, and spearhead initiatives to maintain security adherence.Monitor security logs for anomalies, address data loss incidents, investigate security breaches, engage in response drills, and assist in the deployment of security tools.Partner with various departments to improve security awareness and practices, provide training and guidance on security policies, collaborate with external auditors and regulators, and generate regular management reports on IT security.About you:Bachelor's degree in Cybersecurity, Information Technology, or a related field, or equivalent professional experience.3-5 years of experience in IT security, risk management, and compliance.Deep understanding of security principles, frameworks, and methodologies.Familiarity with key regulations and standards.Proficiency with security tools such as vulnerability scanners, SIEM systems, and IDS/IPS.Certifications such as CISA, CISM, or CISSP are highly desirable.Knowledge of programming languages including PHP, C++, and Java is a plus.Exceptional analytical and problem-solving skills, with strong communication and interpersonal abilities.Self-motivated, detail-oriented, and capable of working independently or as part of a team.

Our client, an innovative Property & Real Estate start-up, has been making significant strides across the GCC region since its inception in 2019. With a diverse portfolio that includes multiple hospitality and F&B venues across the GCC, they are poised for further expansion in the Real Estate & Property sector. As part of their ambitious growth strategy, they are seeking their first Group Finance Manager to join their dynamic team.The role: The Group Finance Manager will be instrumental in overseeing and guiding the finance team to ensure accurate and timely financial reporting, effective group consolidation, and operational excellence. This role will also involve setting up and refining finance processes for new markets within the GCC.Leadership & Management: Lead and mentor the Finance team to guarantee smooth daily operations, timely financial closures, and precise financial and management reporting.Group Consolidation: Oversee the group consolidation process and prepare consolidated financial statements in line with local regulation. Evaluate the financial impact of business combinations.Compliance & Standards: Ensure adherence to accounting standards, regulatory requirements, and Group accounting policies in all accounting matters.Process Enhancement: Develop and implement effective policies, procedures, and financial controls to boost efficiency and operational effectiveness within the Group.Stakeholder Coordination: Liaise with bankers, auditors, tax agencies, company secretaries, and other relevant financial and government institutions on financial and statutory matters.Tax Management: Oversee all tax-related matters (direct and indirect) for the Group. Support ongoing Transfer Pricing studies and ensure compliance with current tax regulations through regular internal reviews.Cash Flow Management: Monitor working capital and cash balances, manage cash flow projections, and optimize cash balances and financing for working capital.Corporate Agreements: Assist in the preparation of corporate-related agreements and evaluate group and tax structures, including the implications of new acquisitions or disposals.Tax Assessment: Conduct bi-annual assessments of the Group's tax implications and exposure across various industries, as needed.About you:Qualifications: Degree in Accounting, ACCA, or a related field.Experience: 3-5 years of relevant experience in the real estate industry, with a minimum of 3-5 years in external audit. Proven experience in preparing group consolidated financial statements and working with overseas entities/subsidiaries.Technical Skills: Proficient in MS Excel and familiarity with accounting software such as Oracle NetSuite is advantageous.Attributes: Detail-oriented, highly meticulous, with strong problem-solving and analytical skills. Excellent interpersonal and communication abilities.Work Style: A team player who is disciplined, attentive, committed, and capable of working independently.

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments

Our client, a leading firm in the FMCG industry is seeking a seasoned IT Security and Risk Management Specialist to join their team. This pivotal role is responsible for overseeing risk management, compliance, security operations, and fostering collaboration across the organization.The role:Manage and execute comprehensive risk management strategies, ensuring adherence to compliance and security protocols.Conduct regular threat, risk, and vulnerability assessments, benchmark technologies against cybersecurity standards, prioritize IT security risks, and implement effective mitigation strategies. Maintain and update the organization's risk register.Stay abreast of evolving IT security regulations and standards, such as PCI-DSS, ITRM, and IM8. Develop, enforce, and oversee security policies and procedures, report compliance status to stakeholders, and spearhead initiatives to maintain security adherence.Monitor security logs for anomalies, address data loss incidents, investigate security breaches, engage in response drills, and assist in the deployment of security tools.Partner with various departments to improve security awareness and practices, provide training and guidance on security policies, collaborate with external auditors and regulators, and generate regular management reports on IT security.About you:Bachelor's degree in Cybersecurity, Information Technology, or a related field, or equivalent professional experience.3-5 years of experience in IT security, risk management, and compliance.Deep understanding of security principles, frameworks, and methodologies.Familiarity with key regulations and standards.Proficiency with security tools such as vulnerability scanners, SIEM systems, and IDS/IPS.Certifications such as CISA, CISM, or CISSP are highly desirable.Knowledge of programming languages including PHP, C++, and Java is a plus.Exceptional analytical and problem-solving skills, with strong communication and interpersonal abilities.Self-motivated, detail-oriented, and capable of working independently or as part of a team.

Our client, an innovative Property & Real Estate start-up, has been making significant strides across the GCC region since its inception in 2019. With a diverse portfolio that includes multiple hospitality and F&B venues across the GCC, they are poised for further expansion in the Real Estate & Property sector. As part of their ambitious growth strategy, they are seeking their first Group Finance Manager to join their dynamic team.The role: The Group Finance Manager will be instrumental in overseeing and guiding the finance team to ensure accurate and timely financial reporting, effective group consolidation, and operational excellence. This role will also involve setting up and refining finance processes for new markets within the GCC.Leadership & Management: Lead and mentor the Finance team to guarantee smooth daily operations, timely financial closures, and precise financial and management reporting.Group Consolidation: Oversee the group consolidation process and prepare consolidated financial statements in line with local regulation. Evaluate the financial impact of business combinations.Compliance & Standards: Ensure adherence to accounting standards, regulatory requirements, and Group accounting policies in all accounting matters.Process Enhancement: Develop and implement effective policies, procedures, and financial controls to boost efficiency and operational effectiveness within the Group.Stakeholder Coordination: Liaise with bankers, auditors, tax agencies, company secretaries, and other relevant financial and government institutions on financial and statutory matters.Tax Management: Oversee all tax-related matters (direct and indirect) for the Group. Support ongoing Transfer Pricing studies and ensure compliance with current tax regulations through regular internal reviews.Cash Flow Management: Monitor working capital and cash balances, manage cash flow projections, and optimize cash balances and financing for working capital.Corporate Agreements: Assist in the preparation of corporate-related agreements and evaluate group and tax structures, including the implications of new acquisitions or disposals.Tax Assessment: Conduct bi-annual assessments of the Group's tax implications and exposure across various industries, as needed.About you:Qualifications: Degree in Accounting, ACCA, or a related field.Experience: 3-5 years of relevant experience in the real estate industry, with a minimum of 3-5 years in external audit. Proven experience in preparing group consolidated financial statements and working with overseas entities/subsidiaries.Technical Skills: Proficient in MS Excel and familiarity with accounting software such as Oracle NetSuite is advantageous.Attributes: Detail-oriented, highly meticulous, with strong problem-solving and analytical skills. Excellent interpersonal and communication abilities.Work Style: A team player who is disciplined, attentive, committed, and capable of working independently.

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments