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Dubai Sectors

How we are changing global industries.

Leaders in recruitment across all sectors

We specialise in connecting exceptional talent with organisations, spanning industries such as accounting and financial services, business support, marketing and much more. 

Be it the formation of a proficient workforce for a new venture, the acquisition of adept contractors for a specific endeavour, or the solicitation of guidance for refining your recruitment strategy - our proficiency and expertise can make it happen.

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Latest jobs

Remote
Backend Engineer (Python/Golang) Dubai or Remote
Dubai
AED 18000 - AED 23000 per month + Remote work
Permanent

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

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Workplace
Head of IT Operations
Dubai
AED 70000 - AED 80000 per month
Permanent

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

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Workplace
Service Desk Analyst - Up to £27,000 + Benefits
Southend-On-Sea, Essex
£18000.00 - £27000.00 per annum
Permanent

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

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Workplace
Incident, Problem, and Service Level Management Lead
Abu Dhabi
AED 40000 - AED 45000 per month
Permanent

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

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Workplace
Customer Analytics Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Hybrid
Senior Product Manager
Dubai
AED 40000 - AED 45000 per month
Permanent

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments

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Workplace
Head of KYC
Abu Dhabi
AED 60000 - AED 70000 per month
Permanent

Our client is a leading FinTech enterprise offering a comprehensive digital payment solution hub for merchants and financial institutions seeking to embrace a wide array of payment methods in emerging markets across GCC. As part of their expansion, they now present an opportunity for an exceptional individual to join their team as the Head of KYC.The role: Under the guidance of the Regional Compliance Head, the Head of KYC will be responsible for the following tasks:Spearheading the strategic planning and implementation of KYC initiatives tailored for financial services and wallet operations, ensuring compliance and a seamless onboarding experience.Keeping abreast of regulatory directives impacting customer onboarding, maintaining strict adherence to legal and regulatory norms.Crafting inventive KYC protocols that align with regulatory frameworks while fostering business expansion.Overseeing and enhancing the efficiency of onboarding processes, pinpointing areas for improvement and steering initiatives to enhance service level agreements and customer satisfaction. About You: To be considered you should possess the following qualifications:Minimum of 10 years of leadership experience in KYC, preferably within the realm of E-Wallet.Extensive expertise in KYC operations, merchant onboarding, and customer service.Exceptional analytical and problem-solving capabilities, coupled with meticulous attention to detail.Profound abilities in stakeholder collaboration.

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Workplace
VP, Scrum Master
Dubai
AED 70000 - AED 80000 per month
Permanent

Leading UAE bank is hiring for a VP, Scrum Master to drive operational excellence and processes within internal teams and partners.ResponsibilitiesResponsible for planning, leading, organizing, and motivating IT project teams to achieve project goals & objectives on schedule and within budgetPrepare, forecast and track project budget and financialsEnsure projects are delivered to meet the expected outcome in a quality manner and within the approved budget and timelinePrepare and track detail project plan/activitiesPrepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetingsEngage senior stakeholders to discuss and address project issues and risksCollaborate with Stakeholders, Business Project Manager (BPM), business users, various technical teams and vendors throughout the project lifecycleDrive and manage project end to end delivery including requirement, design, testing, deploymentPlan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timelinePerform regular quality assessment, submit quality checklist, testing and defect executive summaryDeliver projects in both agile and waterfall approaches and function as the Scrum Master when delivering projects in the agile approachActively work with and manage a wide range of business and technology stakeholders to ensure quality delivery of the projectsRequirementsAt least 10 to 15 years of IT Project Management experience, Scrum Master in Finance/Banking sectorProven experience with Cards and Unsecured Lending productsCandidates should have banking product knowledge preferably in Cards and Payments related applications and productsProven track record of managing and leading the delivery of large complex projectsSound knowledge of application development and testing process, able to apply both SDLC and agile delivery methodologiesProven track record of delivering projects to agreed project parameters, preferably within financial services organizationsProven capability of leading teams across sites and geographiesProven experience of working with business and technology stakeholders across all levels to achieve successful outcomesAbility to work across organizational boundaries, leverage networks and drive project to successful completionHigh level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity

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Remote
Backend Engineer (Python/Golang) Dubai or Remote
Dubai
AED 18000 - AED 23000 per month + Remote work
Permanent

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

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Workplace
Head of IT Operations
Dubai
AED 70000 - AED 80000 per month
Permanent

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

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Workplace
Service Desk Analyst - Up to £27,000 + Benefits
Southend-On-Sea, Essex
£18000.00 - £27000.00 per annum
Permanent

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

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Workplace
Incident, Problem, and Service Level Management Lead
Abu Dhabi
AED 40000 - AED 45000 per month
Permanent

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

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Workplace
Customer Analytics Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Hybrid
Senior Product Manager
Dubai
AED 40000 - AED 45000 per month
Permanent

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments

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Workplace
Head of KYC
Abu Dhabi
AED 60000 - AED 70000 per month
Permanent

Our client is a leading FinTech enterprise offering a comprehensive digital payment solution hub for merchants and financial institutions seeking to embrace a wide array of payment methods in emerging markets across GCC. As part of their expansion, they now present an opportunity for an exceptional individual to join their team as the Head of KYC.The role: Under the guidance of the Regional Compliance Head, the Head of KYC will be responsible for the following tasks:Spearheading the strategic planning and implementation of KYC initiatives tailored for financial services and wallet operations, ensuring compliance and a seamless onboarding experience.Keeping abreast of regulatory directives impacting customer onboarding, maintaining strict adherence to legal and regulatory norms.Crafting inventive KYC protocols that align with regulatory frameworks while fostering business expansion.Overseeing and enhancing the efficiency of onboarding processes, pinpointing areas for improvement and steering initiatives to enhance service level agreements and customer satisfaction. About You: To be considered you should possess the following qualifications:Minimum of 10 years of leadership experience in KYC, preferably within the realm of E-Wallet.Extensive expertise in KYC operations, merchant onboarding, and customer service.Exceptional analytical and problem-solving capabilities, coupled with meticulous attention to detail.Profound abilities in stakeholder collaboration.

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Workplace
VP, Scrum Master
Dubai
AED 70000 - AED 80000 per month
Permanent

Leading UAE bank is hiring for a VP, Scrum Master to drive operational excellence and processes within internal teams and partners.ResponsibilitiesResponsible for planning, leading, organizing, and motivating IT project teams to achieve project goals & objectives on schedule and within budgetPrepare, forecast and track project budget and financialsEnsure projects are delivered to meet the expected outcome in a quality manner and within the approved budget and timelinePrepare and track detail project plan/activitiesPrepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetingsEngage senior stakeholders to discuss and address project issues and risksCollaborate with Stakeholders, Business Project Manager (BPM), business users, various technical teams and vendors throughout the project lifecycleDrive and manage project end to end delivery including requirement, design, testing, deploymentPlan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timelinePerform regular quality assessment, submit quality checklist, testing and defect executive summaryDeliver projects in both agile and waterfall approaches and function as the Scrum Master when delivering projects in the agile approachActively work with and manage a wide range of business and technology stakeholders to ensure quality delivery of the projectsRequirementsAt least 10 to 15 years of IT Project Management experience, Scrum Master in Finance/Banking sectorProven experience with Cards and Unsecured Lending productsCandidates should have banking product knowledge preferably in Cards and Payments related applications and productsProven track record of managing and leading the delivery of large complex projectsSound knowledge of application development and testing process, able to apply both SDLC and agile delivery methodologiesProven track record of delivering projects to agreed project parameters, preferably within financial services organizationsProven capability of leading teams across sites and geographiesProven experience of working with business and technology stakeholders across all levels to achieve successful outcomesAbility to work across organizational boundaries, leverage networks and drive project to successful completionHigh level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity

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Remote
Backend Engineer (Python/Golang) Dubai or Remote
Dubai
AED 18000 - AED 23000 per month + Remote work
Permanent

Our client is an exciting FinTech startup in Dubai who are growing their Engineering team to hire an additional Backend Engineer to join the team. They have an office in Dubai and Abu Dhabi, but this can also be a fully remote role also.This client is only looking for candidates that come from a product-based company. The role:This role requires fleshing out APIs, data flows/pipelines, integrating with 3rd party services, and writing application/domain logic to create new features and extend existing ones, all while maintaining a clean code architecture that is readable, maintainable and bug-free. About you:2 - 4 years experience working as a Backend Engineer in a scalable environmentStrong experience in Python or Golang, from a product focused companyPostgreSQL and MongoDB experienceGreat English communication skillsExperienced in backend architecture patterns including understanding of databases, APIs, and security practicesUnderstanding of micro-services, domain-driven architecture, clean architecture, and event sourcing is a strong plus

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Workplace
Head of IT Operations
Dubai
AED 70000 - AED 80000 per month
Permanent

We are representing a leading FMCG company in their search for a Head of IT Operations.The role: Lead the formulation and implementation of the company's technical strategy, ensuring alignment with business objectives and industry trends. Define and prioritize the technology roadmap to foster innovation, maintain competitiveness, and enhance operational efficiencies. Make critical decisions on technology selection, architecture, and infrastructure to support scalability, security, and cost-effectiveness.Drive innovation by integrating emerging technologies into company operations, IT services, and product development, in line with industry trends. Continuously evaluate existing systems, propose strategies for improvement, and lead the execution of enhancements and cost reduction initiatives. Resolve organizational IT issues promptly and cost-effectively, considering long-term implications. Provide insightful IT dashboards and analytics to track performance and drive improvements. Collaborate closely with the Digital team to define product requirements and ensure timely project delivery, aligned with ecommerce goals.Manage IT budgets for the Group and business units, planning infrastructure development in accordance with company growth. Conduct regular GAP analyses on IT capabilities and team readiness to support future business objectives. Engage with Ops Board, Senior Leadership team, and stakeholders on IT systems and strategy. Lead the technical development, implementation, and support of software systems, ensuring projects are on time, within budget, and meet quality standards. Develop and maintain technology-related risk and crisis management strategies.About you: Technical Expertise:Proficient in implementing and updating cloud technologies (AWS, Microsoft Azure), network technologies (Cisco Meraki, Palo Alto Firewalls), and enterprise storage technologies (SAN/NAS).Experienced with device management, security tools, systems management software, and software licensing models (e.g., SaaS, Microsoft Volume Licensing).Extensive experience in solution architecture.Technical Leadership:Strategic technology leader with strong business acumen, fostering productive relationships with colleagues and stakeholders.Engaging leadership style that secures buy-in and drives action.Proven track record in supporting e-commerce strategy and digital platform enhancements.Skilled in developing data management strategies to support e-commerce, CRM, and business growth.Risk & Opportunity Management:Deep understanding of tools and technologies to protect business operations and value.Ability to assess risks' relevance and effectively mitigate them.Analytical mindset to identify and capitalize on opportunities through technology strategy planning and roadmap development.Complex Project Management:Self-directed with a history of successfully leading projects using agile or waterfall methodologies.Experienced in full-cycle project management, consistently delivering on time, within budget, and meeting quality objectives.

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Workplace
Service Desk Analyst - Up to £27,000 + Benefits
Southend-On-Sea, Essex
£18000.00 - £27000.00 per annum
Permanent

Job title: Service Desk Analyst Contract: Permanent Salary: £22,000 - £27,000 Location: Southend-on-Sea Working hours: 8:30am - 5pm, 9am - 5:30pm Working style: Fully Onsite until you have settled in, then it will become a remote position, but you will be able to work in the office if you like.We are working with a growing Managed Service Provider who are looking for a Service Desk Analyst to support their growing user base. The Service Desk Analyst will have the chance to gain certifications which the company will fund whilst gaining the opportunity to work on projects and also to progress up the ladder within the organisation.As the Service Desk Analyst, you will have significant opportunity to expand on your existing technical experience by working in a fast paced and demanding environment. In addition, the Service Desk Analyst will also have the chance to carry out overtime and on-call work which will give you the opportunity to earn additional money. Furthermore, the Service Desk Analyst will have the option to travel to client sites which will give you the chance to work in different types of environments, technology stacks and support an array of different users which once again, will allow you to grow your experience very quickly.Essential skills - Service Desk Analyst:Worked on a Service DeskWindows, Active Directory and Office 365Strong written and verbal communication skillsAbility to troubleshoot desktopsExperience filling in tickets and logging themDesirable skills - Service Desk Analyst:Mac experienceCyber Security experienceMSP experienceCertifications / DegreeIf you are interested in the Service Desk Analyst vacancy which will give you a great opportunity to enhance your skillset and have exposure to excellent training and certifications, then please apply in the immediate instance.Service Desk Analyst, 1st/2nd Line Engineer, IT Engineer, IT Support Engineer

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Workplace
Incident, Problem, and Service Level Management Lead
Abu Dhabi
AED 40000 - AED 45000 per month
Permanent

We are seeking an experienced Incident, Problem, and Service Level Management Lead to join a prestigious banking institution. In this role, you will play a crucial part in ensuring swift resolution of major incidents, driving incident and problem management processes, and maintaining high service levels across technology teams. You will collaborate closely with cross-functional teams to meet KPIs, conduct root cause analyses, and initiate improvements based on incident trends.Key Responsibilities:Lead the resolution of major incidents with a focus on minimizing downtime.Manage incident, problem, and service level management activities.Coordinate and initiate incident resolution activities.Perform thorough incident reviews and recommend process improvements.Contribute actively to the Major Incident Management Team (MIM).Co-govern the Incident and Problem Management processes, ensuring adherence to KPIs.Facilitate post-mortem and Root Cause Analysis (RCA) for high-priority incidents.Generate comprehensive incident and problem reports for relevant stakeholders.Collaborate on Problem Management for all managed incidents.Identify and escalate emerging problems to the Problem Management queue.Triage and escalate high-priority incidents, collaborating with support teams for resolution.Produce management information, including KPIs and performance reports.Track and analyze incident trends, proposing recommendations for improvement.Drive and monitor the effectiveness of incident, problem, and service level management processes. Requirements:Minimum 10 years of experience in the banking or financial sector.Hands-on experience in managing Service, Change, and Incident Management.Experience in overseeing End User Support, Applications, and Infrastructure services.Strong people management skills with the ability to lead multiple support pillars.Ability to prioritize and multitask effectively in managing incidents.In-depth knowledge of regulatory TRM guidelines and ITIL concepts.Familiarity with Site Reliability Engineer (SRE) concepts is advantageous.

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Workplace
Customer Analytics Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Head of Business Process Excellence
Dubai
Negotiable
Permanent

A leading family group is currently seeking an experienced Head of Business Process Excellence. This pivotal role involves owning, developing, and governing management systems and processes across the Group to enhance business performance and drive value creation.The role requires close collaboration with leadership to identify opportunities for business and process improvements across all functions and departments. The successful candidate will play a key role in instilling a lean culture through innovative development programs, ensuring adherence to global standards, and fostering a culture of continuous improvement.The role:Ownership of business excellence initiatives across functions and departments, including process excellence, service quality excellence, and robust reporting and analytics.Leading the design, mapping, analysis, solutioning, and continuous improvement of processes and systems group-wide, with a focus on efficiency and defect reduction.Implementing and overseeing a group-wide service quality audit program to monitor adherence to policies and drive corrective actions.Developing and monitoring key performance indicators (KPIs) with comprehensive dashboards to track progress and identify trends impacting business performance.Establishing strong governance mechanisms across functions to ensure alignment with strategic objectives.Mentoring and guiding a team of managers and analysts to achieve established KPIs and fostering a culture of high performance and continuous improvement. About you:Proven experience as a Business/Process Excellence leader in complex, multi-geography environments, ideally within promoter-driven organizations.Demonstrated success in strategising and delivering substantial programs with measurable outcomes, driving significant business impact.Exceptional organizational, planning, and project management skills, with meticulous attention to detail and ability to manage multiple projects concurrently.Strong leadership abilities in a matrix organization, capable of motivating teams and influencing stakeholders without direct authority.Ability to articulate complex issues to senior management and contribute effectively to strategic discussions.Outstanding communication, conflict resolution, and leadership capabilities are essential.Certification in Lean/Six Sigma/Black Belt is preferred.

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Workplace
Infrastructure Manager
Dubai
AED 30000 - AED 35000 per month
Permanent

Our client delivers an integrated digital banking platform tailored to meet the transactional requirements of global partners. Leveraging cutting-edge technology, they provide seamless financial management solutions for individuals and businesses worldwide.The Role:Tasked with establishing and improving organizational cybersecurity capabilities.Supervise IT operations, encompassing infrastructure and security solution oversight, maintenance, and optimization.Act as the primary liaison with IT vendors, monitoring their performance against agreed Statements of Work (SOW) and Service Level Agreements (SLA).Identify, evaluate, and address cyber risks across cloud environments, applications, endpoints, systems, and networks.Ensure IT assets are managed to maintain optimal capacity for business operations.Develop, revise, and review technical Standard Operating Procedures (SOPs), policies, and standards to ensure their relevance and efficacy.Provide support for IT security compliance initiatives and remain abreast of emerging threats. About You: The ideal candidate will have extensive experience in security operations, with a proven track record in designing and implementing security controls for identity access management, encryption, data protection, and threat detection.You will play a pivotal role in bolstering our client's cybersecurity posture and safeguarding the integrity and resilience of our systems and data

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Hybrid
Senior Product Manager
Dubai
AED 40000 - AED 45000 per month
Permanent

Our client presents an exceptional opportunity to become part of a rapidly expanding digital technology firm based in Dubai. You will have the chance to contribute to a company that is determined to revolutionize a conventional industry across multiple markets.The Role:Under the supervision of a seasoned Head of Product overseeing consumer-facing products within a 400+ personnel organization, our client seeks a Senior Product Manager - Monetization to foster engagement and retention, ultimately driving revenue from their user base.With a robust product leadership and team in place, you will collaborate with some of the finest talents in the industry. The majority of leadership, product management, and engineering teams are headquartered in Dubai. Join an esteemed company with acclaimed products that are reshaping perceptions of a traditional industry.About You:Minimum Bachelor's degree in a relevant field4 or more years of experience in product management within internet platforms and successful end-to-end product launchesExtensive experience in developing and launching successful B2C productsProven track record in expanding user base and revenue generationAdeptness in managing internal stakeholders across various levels and departments

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Workplace
Head of KYC
Abu Dhabi
AED 60000 - AED 70000 per month
Permanent

Our client is a leading FinTech enterprise offering a comprehensive digital payment solution hub for merchants and financial institutions seeking to embrace a wide array of payment methods in emerging markets across GCC. As part of their expansion, they now present an opportunity for an exceptional individual to join their team as the Head of KYC.The role: Under the guidance of the Regional Compliance Head, the Head of KYC will be responsible for the following tasks:Spearheading the strategic planning and implementation of KYC initiatives tailored for financial services and wallet operations, ensuring compliance and a seamless onboarding experience.Keeping abreast of regulatory directives impacting customer onboarding, maintaining strict adherence to legal and regulatory norms.Crafting inventive KYC protocols that align with regulatory frameworks while fostering business expansion.Overseeing and enhancing the efficiency of onboarding processes, pinpointing areas for improvement and steering initiatives to enhance service level agreements and customer satisfaction. About You: To be considered you should possess the following qualifications:Minimum of 10 years of leadership experience in KYC, preferably within the realm of E-Wallet.Extensive expertise in KYC operations, merchant onboarding, and customer service.Exceptional analytical and problem-solving capabilities, coupled with meticulous attention to detail.Profound abilities in stakeholder collaboration.

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Workplace
VP, Scrum Master
Dubai
AED 70000 - AED 80000 per month
Permanent

Leading UAE bank is hiring for a VP, Scrum Master to drive operational excellence and processes within internal teams and partners.ResponsibilitiesResponsible for planning, leading, organizing, and motivating IT project teams to achieve project goals & objectives on schedule and within budgetPrepare, forecast and track project budget and financialsEnsure projects are delivered to meet the expected outcome in a quality manner and within the approved budget and timelinePrepare and track detail project plan/activitiesPrepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetingsEngage senior stakeholders to discuss and address project issues and risksCollaborate with Stakeholders, Business Project Manager (BPM), business users, various technical teams and vendors throughout the project lifecycleDrive and manage project end to end delivery including requirement, design, testing, deploymentPlan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timelinePerform regular quality assessment, submit quality checklist, testing and defect executive summaryDeliver projects in both agile and waterfall approaches and function as the Scrum Master when delivering projects in the agile approachActively work with and manage a wide range of business and technology stakeholders to ensure quality delivery of the projectsRequirementsAt least 10 to 15 years of IT Project Management experience, Scrum Master in Finance/Banking sectorProven experience with Cards and Unsecured Lending productsCandidates should have banking product knowledge preferably in Cards and Payments related applications and productsProven track record of managing and leading the delivery of large complex projectsSound knowledge of application development and testing process, able to apply both SDLC and agile delivery methodologiesProven track record of delivering projects to agreed project parameters, preferably within financial services organizationsProven capability of leading teams across sites and geographiesProven experience of working with business and technology stakeholders across all levels to achieve successful outcomesAbility to work across organizational boundaries, leverage networks and drive project to successful completionHigh level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity

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