Network, Systems & Infrastructure

Rubrik Implementation Engineer - £325 per day - 6 Month ContractRate: £325 per day IR35: Inside Location: Hybrid - Warrington or Gloucester (2 days per week onsite) Clearance: Active SC Clearance mandatoryThe RoleA leading organisation is seeking Rubrik Implementation Engineers to support the implementation, migration and ongoing administration of enterprise backup and recovery solutions across on-premise and cloud environments.Experience & RequirementsStrong hands-on experience with Rubrik CDM, including installation, configuration and administration.Experience deploying Rubrik across Windows, Linux, VMware, Hyper-V and database workloads.Strong knowledge of backup, recovery, disaster recovery and cyber resilience.Experience creating backup policies, retention schedules and SLA domains.Proven experience migrating workloads from legacy backup platforms to Rubrik.Strong troubleshooting and problem-solving skills.Experience with enterprise infrastructure or managed services environments.Good stakeholder management and technical documentation skills.Experience with Azure/AWS, PowerShell/Python or Microsoft 365 backup is desirable.Please note: Active SC Clearance is mandatory, with at least three months' validity remaining to allow for clearance transfer.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

IT Support Engineer Salary: Up to £42,000 Benefits: 8% pension contribution, annual bonus, private healthcare, training and certifications are funded for. Location: Canary Wharf, London - 3 days a week onsite Hours: 8:30am - 4:30pm or 9am - 5pm Basis: Permanent positionDo you want to be a valued IT Support Engineer working for a global financial company? Do you want to be a part of a team thriving in a growing organisation? Then this IT Support Engineer role will provide you with the opportunity to be a part of a highly experienced team where your passion for IT and your technical skills can be showcased and make an impact on those around you.Typical responsibilities you will have:Working in a team of 5Having 1st and 2nd line responsibilitiesManaging and resolving typical tickets with customers and external contractorsOffice365 migrationTenant to tenant migrationAside from typical day-to-day activities you would be involved in, what's also exciting about this IT Support Engineer role is the progression opportunities that are available. Whilst you may start working in 1st and 2nd line, there is a clear path to being in 3rd line and dealing with more complicated tickets, which is where you can show off your knowledge and expertise with IT and eventually find yourself in a management role.Essential skills required for an IT Support Engineer:Microsoft 365Entra IDWindows & Windows serverNetworking - DNS, DHCP, LAN, WANTicketing systemsGood communication skillsDesirable skills required for an IT Support Engineer:CertificationsLinuxVMware or Hyper-VWhy should you apply? In addition to the great benefits package for this IT Support Engineer role, you would be working with what you are best at on a day-to-day basis. Whether it is your ability to work with a vast number of different technologies or troubleshooting different technical issues, your contribution will beneficially impact the organisation and their success is down to your team and the role you played in it.To express your interest, please apply for the role immediately! IT Support Engineer, 1st/2nd Line, 2nd Line

Role: IT Support Technician Location: Paddington, London, onsite 3 days a week Salary: Up to £40K + Bonus + Excellent BenefitsAre you looking to be an IT Support Technician? Do you want to gain experience providing IT Support for a variety of companies and industries? Are you looking to work with a Managed Service Provider? This IT Support Technician role will allow you to further develop your technical skillset through fully funded qualifications and aid you in progressing your career from 1st/2nd Line to 3rd Line and Infrastructure support.Working as an IT Support Technician, you and 4 other team members will be providing 1st and 2nd Line support to users from different companies in different sectors. Day-to-day duties of an IT Support Technician include assigning and resolving tickets, escalating unresolved issues, software administration, and consistently ensuring customer satisfaction.Essential Skills: You must have experience in:Microsoft 365EntraIDWindows and Windows ServerNetworking DNS, DHCP, LAN, WANCommunicating with users effectivelyDesirable Skills: You will benefit from having:Worked with LinuxWorked in virtualised environments (VMWare, HyperV)Sat exams in additional qualifications/certificationsWhy Should You Apply? As an IT Support Technician, you will have the benefit of working alongside and communicating with different people daily, which will help you create new connections within the community.What to do now? Begin your application for this IT Support Technician role by emailing your most up-to-date CV and contact details. Feedback will be provided upon completion.

Role: IT Support Engineer Salary: £35,000 to £40,000 + Bonus + Excellent Benefits Location: London (Office based) Working Hours: 8:30am to 4:30pm or 9:00am to 5:00pmAn established insurance organisation is looking for an enthusiastic IT Support Engineer to join its internal IT team. This is an excellent opportunity for an IT Support Engineer looking to move beyond a traditional support role. Alongside supporting users and maintaining core infrastructure, the IT Support Engineer be heavily involved in a wide variety of infrastructure and cloud projects, giving you exposure to technologies and responsibilities that are often reserved for more senior engineers.The IT Support Engineer will work across Microsoft technologies, virtualisation and infrastructure, helping deliver projects including cloud migration, system upgrades and security enhancements while receiving ongoing training and funded certifications to support your career progression.Responsibilities - IT Support EngineerDeliver 1st, 2nd and 3rd line support across Microsoft infrastructure and business systems.Administer Microsoft 365, Active Directory and Microsoft Intune.Play a key role in infrastructure projects including system upgrades, cloud migration initiatives, platform improvements and technology refreshes.Configure and manage Microsoft Intune, including device enrolment, application deployment, Data Loss Prevention and security policies.Manage user accounts, permissions, access requests and Group Policies.Support Hyper V, VMware and virtualised environments.Perform patching, maintenance and infrastructure optimisation.Support networking, telephony and wider infrastructure technologies.Work closely with infrastructure, development and application teams on business improvement projects. Essential Skills - IT Support EngineerCommercial experience administering Microsoft 365Strong Active Directory administration experience, including Group Policy managementExperience supporting Microsoft IntuneWorking knowledge of Microsoft Entra IDExperience providing 2nd and 3rd line IT supportExcellent troubleshooting and customer service skills Desirable Skills - IT Support EngineerVMware or Hyper VMicrosoft 365 migration projectsIntune device enrolment, application control and Data Loss Prevention3CX or other VoIP platformsLinuxNetworking If you are interested in this role then please apply with a copy of your most up to date CV.

Technical Architect Salary: Up to £90,000 + Benefits Location: Newcastle, London, Leeds, Manchester, Blackpool or Sheffield Working Hours: 40 hours per weekA globally recognised organisation is looking for an experienced Technical Architect to play a key role in designing and delivering secure, scalable digital solutions across complex public sector transformation programmes.This is an opportunity to combine hands on technical expertise with architectural leadership, working alongside multidisciplinary engineering teams to shape modern cloud native services. The Technical Architect will influence technical strategy, drive architectural best practice and ensure solutions remain scalable, secure and aligned with long term business objectives.Responsibilities - Technical Architect:Lead the design and assurance of technical architectures across large scale digital services.Design scalable, secure and resilient cloud based solutions using AWS and modern engineering practices.Provide technical leadership and guidance on architectural decisions, trade offs and solution design.Define and promote architecture standards, reusable patterns and engineering best practices.Collaborate with developers, DevOps engineers and delivery teams throughout the full project lifecycle.Mentor architects and senior engineers, supporting technical growth across delivery teams.Identify technical risks, dependencies and opportunities across multiple workstreams.Ensure solution designs align with organisational strategy, governance and security standards.Work closely with senior technical and business stakeholders to communicate architectural decisions.Support architecture governance, technical assurance and design reviews.Essential Skills - Technical Architect:Strong experience working as a Technical Architect or similar architecture role.Hands on experience designing and delivering complex enterprise solutions.Strong technical background with modern application and integration architectures.Commercial experience with AWS cloud services.Strong understanding of DevOps practices and CI/CD pipelines.Experience leading architectural decision making across multidisciplinary teams.Excellent stakeholder management and communication skills.Experience working within Agile delivery environments.Previous experience delivering projects within the UK Public Sector.Desirable Skills - Technical Architect:Experience shaping enterprise architecture across large or complex organisations.Knowledge of cloud native architectures and modern engineering practices.Experience contributing to architecture governance and technical assurance.Ability to mentor technical teams and promote engineering best practice. If you are interested in the Technical Architect opportunity, please apply with a copy of your most up to date CV. Architect, Technical Architect, Solution Architect

2nd Line Support Engineer VacancyJob Title: 2nd Line Support EngineerSalary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: PermanentAn exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects.Key ResponsibilitiesProvide 2nd line support for users across hardware, software and Microsoft technologies.Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory.Administer user accounts, permissions and Group Policy within Active Directory and Entra ID.Support Microsoft 365 services including Exchange Online, Teams and SharePoint.Manage devices using Intune and assist with endpoint deployments.Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity.Build, image and deploy laptops and desktops.Escalate complex issues where required while maintaining excellent customer service.Assist with IT projects including Microsoft 365, cloud and infrastructure improvements.Maintain accurate documentation within the IT service management system.Essential Skills - 2nd Line Support EngineerPrevious experience in a 2nd Line Support Engineer or similar IT support role.Windows 10 & Windows 11 administration and troubleshooting.Active Directory, Group Policy and Entra ID administration.Microsoft 365 including Exchange Online, Teams and SharePoint.Intune or other endpoint management platforms.Networking fundamentals (DNS, DHCP, TCP/IP and VPNs).Hardware troubleshooting, builds and device lifecycle management.Experience using an ITSM/ticketing system.Excellent communication and stakeholder management skills.Desirable - 2nd Line Support EngineerAzure administration experience.PowerShell scripting.VMware or Hyper-V exposure.Microsoft certifications.If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.

Job title: 1st / 2nd Line Service Desk Analyst Location: Central London - 5 days a week onsite Salary: £35,000 - £40,000 + Annual Salary Reviews + Benefits Start date: ASAP Working hours: 8:00am - 4:00pm We are partnering with a highly reputable organisation seeking a 1st / 2nd Line Service Desk Analyst to join their close-knit IT team based in Central London. This is an excellent opportunity for a 1st / 2nd Line Service Desk Analyst looking to accelerate their IT career within a collaborative environment that actively invests in employee development through funded certifications, training and exposure to infrastructure and cloud-based projects. Working as the dedicated onsite IT presence in the London office, the 1st / 2nd Line Service Desk Analyst will support users directly through a mixture of ticket resolution, face-to-face support and remote troubleshooting, while collaborating closely with Service Desk Engineers based across additional office locations.This is a varied position where no two days are the same, giving the 1st / 2nd Line Service Desk Analyst exposure to BAU support, project work and the opportunity to broaden your technical skillset across modern Microsoft technologies and cloud transformation initiatives.Essentials - 1st / 2nd Line Service Desk Analyst:Experience working within an Office 365 environmentActive Directory and Entra ID administration (users and group policy management)Windows device imaging and system administrationAbility to manage priorities and work independentlyStrong initiative and problem-solving capabilityDesirables - 1st / 2nd Line Service Desk Analyst:IntuneSageIFSIntelecsWhat's in it for you?Funded certifications and training coursesExposure to infrastructure and cloud migration projectsCareer progression opportunitiesProject involvement alongside BAU supportStrong team culture with regular socialsOpen and collaborative environment where communication is encouraged at every levelIf you're a motivated 1st / 2nd Line Service Desk Analyst looking for a new challenge and the opportunity to develop your career within a supportive and forward-thinking environment, please apply with your most up to date CV.

Service Transition Manager - SC Cleared - ContractRate: £400 per dayDuration: 6 months (extendable)Location: Hybrid - Milton KeynesIR35: InsideThe role:A Government organisation is seeking an experienced Service Transition Manager to coordinate the successful transition of IT services into live operational environments. You will work across projects, suppliers, and operational teams to ensure new and changed services meet acceptance criteria and are delivered into BAU smoothly and effectively.Key responsibilities:Coordinate end-to-end Service Transition activities across multiple projectsManage service acceptance, go-live readiness, and early life support activitiesWork closely with operational teams to ensure successful adoption of new servicesAct as a key stakeholder liaison throughout the transition lifecycleMonitor transition performance, KPIs, and reporting dashboardsIdentify and resolve complex transition issues and risksSupport continuous improvement initiatives across Service Transition processesProvide guidance and coaching to operational resolver teams where requiredSkills & Experience:ITIL Foundation certifiedProven Service Transition experience within complex IT environmentsExperience managing service acceptance and transition into live operationsStrong stakeholder engagement and relationship management skillsExcellent problem-solving, analytical, and decision-making abilitiesExperience documenting processes and proceduresStrong communication skills with the ability to engage at all levelsAbility to manage competing priorities and deliver to tight deadlinesIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Job Title: AV Technician - Support & Installation Salary: between £150.00 to £175.00 per day Inside IR35Duration: Initially 3 months contract which is very likely to extend, along with the possibility of a permanent role being offered. Location: Central London Working hours: 9am - 5pm with days when you may start and finish an hour earlier or later.. There will be the chance to work overtime which you will be compensated for either financially or by time in lieu.A very exciting Client of ours are looking to hire an AV Technician to support with day to day support and events. The AV Technician will take be involved in supporting, installing, implementing and configuring simple and complex AV technologies to meet the needs of the business. As the AV Technician , you will be supporting Audio Visual presentations across theatres and studios, prioritising equipment repairs and replacements, and assisting the wider AV team.Responsibilities for the AV Engineer:Support, maintain and troubleshoot AV issuesSetting up and recording live streamsSupport, maintain and troubleshoot hardware issuesSupport events with their AV requirementsSupport AV installationsCreate documentation around all tickets completed and create user guidesStore, transport, assemble and disassemble AV equipmentEssential Skills for the AV Technician : The successful AV Support & Installation Engineer will have experience with the following: Audio Visual support experienceExperience working within an AV environment working with conference Centre and StudioGood experience working with Lighting and Sound systemsExperience working with mixing desks eg YamahaDiagnosing issues with MS Teams and hardwwarePrevious experience setting up video streams and recording video streamsAble to assist with physical installationsGood understanding of Signal flow and compressionTroubleshooting mindsetDetailed orientatedTime managementGood customer service skills including excellent verbal communication skillsDesirable Skills for the AV Support & Installation Engineer: It will be beneficial if the AV Support & Installation Engineer has experience or knowledge of any of the below: Completed AV installationsVMix, OBJMicrosoft WindowsSound EngineeringAny relevant certificationsIf you are interested in this great opportunity to become an AV Support & Installation Engineer that will allow you to enhance your skillset whilst working within a growing company which offers a lot of progression and funding towards certifications/training, then please apply in the immediate instance

Rubrik Implementation Engineer - £325 per day - 6 Month ContractRate: £325 per day IR35: Inside Location: Hybrid - Warrington or Gloucester (2 days per week onsite) Clearance: Active SC Clearance mandatoryThe RoleA leading organisation is seeking Rubrik Implementation Engineers to support the implementation, migration and ongoing administration of enterprise backup and recovery solutions across on-premise and cloud environments.Experience & RequirementsStrong hands-on experience with Rubrik CDM, including installation, configuration and administration.Experience deploying Rubrik across Windows, Linux, VMware, Hyper-V and database workloads.Strong knowledge of backup, recovery, disaster recovery and cyber resilience.Experience creating backup policies, retention schedules and SLA domains.Proven experience migrating workloads from legacy backup platforms to Rubrik.Strong troubleshooting and problem-solving skills.Experience with enterprise infrastructure or managed services environments.Good stakeholder management and technical documentation skills.Experience with Azure/AWS, PowerShell/Python or Microsoft 365 backup is desirable.Please note: Active SC Clearance is mandatory, with at least three months' validity remaining to allow for clearance transfer.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

IT Support Engineer Salary: Up to £42,000 Benefits: 8% pension contribution, annual bonus, private healthcare, training and certifications are funded for. Location: Canary Wharf, London - 3 days a week onsite Hours: 8:30am - 4:30pm or 9am - 5pm Basis: Permanent positionDo you want to be a valued IT Support Engineer working for a global financial company? Do you want to be a part of a team thriving in a growing organisation? Then this IT Support Engineer role will provide you with the opportunity to be a part of a highly experienced team where your passion for IT and your technical skills can be showcased and make an impact on those around you.Typical responsibilities you will have:Working in a team of 5Having 1st and 2nd line responsibilitiesManaging and resolving typical tickets with customers and external contractorsOffice365 migrationTenant to tenant migrationAside from typical day-to-day activities you would be involved in, what's also exciting about this IT Support Engineer role is the progression opportunities that are available. Whilst you may start working in 1st and 2nd line, there is a clear path to being in 3rd line and dealing with more complicated tickets, which is where you can show off your knowledge and expertise with IT and eventually find yourself in a management role.Essential skills required for an IT Support Engineer:Microsoft 365Entra IDWindows & Windows serverNetworking - DNS, DHCP, LAN, WANTicketing systemsGood communication skillsDesirable skills required for an IT Support Engineer:CertificationsLinuxVMware or Hyper-VWhy should you apply? In addition to the great benefits package for this IT Support Engineer role, you would be working with what you are best at on a day-to-day basis. Whether it is your ability to work with a vast number of different technologies or troubleshooting different technical issues, your contribution will beneficially impact the organisation and their success is down to your team and the role you played in it.To express your interest, please apply for the role immediately! IT Support Engineer, 1st/2nd Line, 2nd Line

Role: IT Support Technician Location: Paddington, London, onsite 3 days a week Salary: Up to £40K + Bonus + Excellent BenefitsAre you looking to be an IT Support Technician? Do you want to gain experience providing IT Support for a variety of companies and industries? Are you looking to work with a Managed Service Provider? This IT Support Technician role will allow you to further develop your technical skillset through fully funded qualifications and aid you in progressing your career from 1st/2nd Line to 3rd Line and Infrastructure support.Working as an IT Support Technician, you and 4 other team members will be providing 1st and 2nd Line support to users from different companies in different sectors. Day-to-day duties of an IT Support Technician include assigning and resolving tickets, escalating unresolved issues, software administration, and consistently ensuring customer satisfaction.Essential Skills: You must have experience in:Microsoft 365EntraIDWindows and Windows ServerNetworking DNS, DHCP, LAN, WANCommunicating with users effectivelyDesirable Skills: You will benefit from having:Worked with LinuxWorked in virtualised environments (VMWare, HyperV)Sat exams in additional qualifications/certificationsWhy Should You Apply? As an IT Support Technician, you will have the benefit of working alongside and communicating with different people daily, which will help you create new connections within the community.What to do now? Begin your application for this IT Support Technician role by emailing your most up-to-date CV and contact details. Feedback will be provided upon completion.

Role: IT Support Engineer Salary: £35,000 to £40,000 + Bonus + Excellent Benefits Location: London (Office based) Working Hours: 8:30am to 4:30pm or 9:00am to 5:00pmAn established insurance organisation is looking for an enthusiastic IT Support Engineer to join its internal IT team. This is an excellent opportunity for an IT Support Engineer looking to move beyond a traditional support role. Alongside supporting users and maintaining core infrastructure, the IT Support Engineer be heavily involved in a wide variety of infrastructure and cloud projects, giving you exposure to technologies and responsibilities that are often reserved for more senior engineers.The IT Support Engineer will work across Microsoft technologies, virtualisation and infrastructure, helping deliver projects including cloud migration, system upgrades and security enhancements while receiving ongoing training and funded certifications to support your career progression.Responsibilities - IT Support EngineerDeliver 1st, 2nd and 3rd line support across Microsoft infrastructure and business systems.Administer Microsoft 365, Active Directory and Microsoft Intune.Play a key role in infrastructure projects including system upgrades, cloud migration initiatives, platform improvements and technology refreshes.Configure and manage Microsoft Intune, including device enrolment, application deployment, Data Loss Prevention and security policies.Manage user accounts, permissions, access requests and Group Policies.Support Hyper V, VMware and virtualised environments.Perform patching, maintenance and infrastructure optimisation.Support networking, telephony and wider infrastructure technologies.Work closely with infrastructure, development and application teams on business improvement projects. Essential Skills - IT Support EngineerCommercial experience administering Microsoft 365Strong Active Directory administration experience, including Group Policy managementExperience supporting Microsoft IntuneWorking knowledge of Microsoft Entra IDExperience providing 2nd and 3rd line IT supportExcellent troubleshooting and customer service skills Desirable Skills - IT Support EngineerVMware or Hyper VMicrosoft 365 migration projectsIntune device enrolment, application control and Data Loss Prevention3CX or other VoIP platformsLinuxNetworking If you are interested in this role then please apply with a copy of your most up to date CV.

Technical Architect Salary: Up to £90,000 + Benefits Location: Newcastle, London, Leeds, Manchester, Blackpool or Sheffield Working Hours: 40 hours per weekA globally recognised organisation is looking for an experienced Technical Architect to play a key role in designing and delivering secure, scalable digital solutions across complex public sector transformation programmes.This is an opportunity to combine hands on technical expertise with architectural leadership, working alongside multidisciplinary engineering teams to shape modern cloud native services. The Technical Architect will influence technical strategy, drive architectural best practice and ensure solutions remain scalable, secure and aligned with long term business objectives.Responsibilities - Technical Architect:Lead the design and assurance of technical architectures across large scale digital services.Design scalable, secure and resilient cloud based solutions using AWS and modern engineering practices.Provide technical leadership and guidance on architectural decisions, trade offs and solution design.Define and promote architecture standards, reusable patterns and engineering best practices.Collaborate with developers, DevOps engineers and delivery teams throughout the full project lifecycle.Mentor architects and senior engineers, supporting technical growth across delivery teams.Identify technical risks, dependencies and opportunities across multiple workstreams.Ensure solution designs align with organisational strategy, governance and security standards.Work closely with senior technical and business stakeholders to communicate architectural decisions.Support architecture governance, technical assurance and design reviews.Essential Skills - Technical Architect:Strong experience working as a Technical Architect or similar architecture role.Hands on experience designing and delivering complex enterprise solutions.Strong technical background with modern application and integration architectures.Commercial experience with AWS cloud services.Strong understanding of DevOps practices and CI/CD pipelines.Experience leading architectural decision making across multidisciplinary teams.Excellent stakeholder management and communication skills.Experience working within Agile delivery environments.Previous experience delivering projects within the UK Public Sector.Desirable Skills - Technical Architect:Experience shaping enterprise architecture across large or complex organisations.Knowledge of cloud native architectures and modern engineering practices.Experience contributing to architecture governance and technical assurance.Ability to mentor technical teams and promote engineering best practice. If you are interested in the Technical Architect opportunity, please apply with a copy of your most up to date CV. Architect, Technical Architect, Solution Architect

2nd Line Support Engineer VacancyJob Title: 2nd Line Support EngineerSalary: Up to £42,000 Location: London (Hybrid - 3 days onsite) Type: PermanentAn exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment. You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects.Key ResponsibilitiesProvide 2nd line support for users across hardware, software and Microsoft technologies.Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory.Administer user accounts, permissions and Group Policy within Active Directory and Entra ID.Support Microsoft 365 services including Exchange Online, Teams and SharePoint.Manage devices using Intune and assist with endpoint deployments.Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity.Build, image and deploy laptops and desktops.Escalate complex issues where required while maintaining excellent customer service.Assist with IT projects including Microsoft 365, cloud and infrastructure improvements.Maintain accurate documentation within the IT service management system.Essential Skills - 2nd Line Support EngineerPrevious experience in a 2nd Line Support Engineer or similar IT support role.Windows 10 & Windows 11 administration and troubleshooting.Active Directory, Group Policy and Entra ID administration.Microsoft 365 including Exchange Online, Teams and SharePoint.Intune or other endpoint management platforms.Networking fundamentals (DNS, DHCP, TCP/IP and VPNs).Hardware troubleshooting, builds and device lifecycle management.Experience using an ITSM/ticketing system.Excellent communication and stakeholder management skills.Desirable - 2nd Line Support EngineerAzure administration experience.PowerShell scripting.VMware or Hyper-V exposure.Microsoft certifications.If you're an experienced 2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.

Job title: 1st / 2nd Line Service Desk Analyst Location: Central London - 5 days a week onsite Salary: £35,000 - £40,000 + Annual Salary Reviews + Benefits Start date: ASAP Working hours: 8:00am - 4:00pm We are partnering with a highly reputable organisation seeking a 1st / 2nd Line Service Desk Analyst to join their close-knit IT team based in Central London. This is an excellent opportunity for a 1st / 2nd Line Service Desk Analyst looking to accelerate their IT career within a collaborative environment that actively invests in employee development through funded certifications, training and exposure to infrastructure and cloud-based projects. Working as the dedicated onsite IT presence in the London office, the 1st / 2nd Line Service Desk Analyst will support users directly through a mixture of ticket resolution, face-to-face support and remote troubleshooting, while collaborating closely with Service Desk Engineers based across additional office locations.This is a varied position where no two days are the same, giving the 1st / 2nd Line Service Desk Analyst exposure to BAU support, project work and the opportunity to broaden your technical skillset across modern Microsoft technologies and cloud transformation initiatives.Essentials - 1st / 2nd Line Service Desk Analyst:Experience working within an Office 365 environmentActive Directory and Entra ID administration (users and group policy management)Windows device imaging and system administrationAbility to manage priorities and work independentlyStrong initiative and problem-solving capabilityDesirables - 1st / 2nd Line Service Desk Analyst:IntuneSageIFSIntelecsWhat's in it for you?Funded certifications and training coursesExposure to infrastructure and cloud migration projectsCareer progression opportunitiesProject involvement alongside BAU supportStrong team culture with regular socialsOpen and collaborative environment where communication is encouraged at every levelIf you're a motivated 1st / 2nd Line Service Desk Analyst looking for a new challenge and the opportunity to develop your career within a supportive and forward-thinking environment, please apply with your most up to date CV.

Service Transition Manager - SC Cleared - ContractRate: £400 per dayDuration: 6 months (extendable)Location: Hybrid - Milton KeynesIR35: InsideThe role:A Government organisation is seeking an experienced Service Transition Manager to coordinate the successful transition of IT services into live operational environments. You will work across projects, suppliers, and operational teams to ensure new and changed services meet acceptance criteria and are delivered into BAU smoothly and effectively.Key responsibilities:Coordinate end-to-end Service Transition activities across multiple projectsManage service acceptance, go-live readiness, and early life support activitiesWork closely with operational teams to ensure successful adoption of new servicesAct as a key stakeholder liaison throughout the transition lifecycleMonitor transition performance, KPIs, and reporting dashboardsIdentify and resolve complex transition issues and risksSupport continuous improvement initiatives across Service Transition processesProvide guidance and coaching to operational resolver teams where requiredSkills & Experience:ITIL Foundation certifiedProven Service Transition experience within complex IT environmentsExperience managing service acceptance and transition into live operationsStrong stakeholder engagement and relationship management skillsExcellent problem-solving, analytical, and decision-making abilitiesExperience documenting processes and proceduresStrong communication skills with the ability to engage at all levelsAbility to manage competing priorities and deliver to tight deadlinesIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Job Title: AV Technician - Support & Installation Salary: between £150.00 to £175.00 per day Inside IR35Duration: Initially 3 months contract which is very likely to extend, along with the possibility of a permanent role being offered. Location: Central London Working hours: 9am - 5pm with days when you may start and finish an hour earlier or later.. There will be the chance to work overtime which you will be compensated for either financially or by time in lieu.A very exciting Client of ours are looking to hire an AV Technician to support with day to day support and events. The AV Technician will take be involved in supporting, installing, implementing and configuring simple and complex AV technologies to meet the needs of the business. As the AV Technician , you will be supporting Audio Visual presentations across theatres and studios, prioritising equipment repairs and replacements, and assisting the wider AV team.Responsibilities for the AV Engineer:Support, maintain and troubleshoot AV issuesSetting up and recording live streamsSupport, maintain and troubleshoot hardware issuesSupport events with their AV requirementsSupport AV installationsCreate documentation around all tickets completed and create user guidesStore, transport, assemble and disassemble AV equipmentEssential Skills for the AV Technician : The successful AV Support & Installation Engineer will have experience with the following: Audio Visual support experienceExperience working within an AV environment working with conference Centre and StudioGood experience working with Lighting and Sound systemsExperience working with mixing desks eg YamahaDiagnosing issues with MS Teams and hardwwarePrevious experience setting up video streams and recording video streamsAble to assist with physical installationsGood understanding of Signal flow and compressionTroubleshooting mindsetDetailed orientatedTime managementGood customer service skills including excellent verbal communication skillsDesirable Skills for the AV Support & Installation Engineer: It will be beneficial if the AV Support & Installation Engineer has experience or knowledge of any of the below: Completed AV installationsVMix, OBJMicrosoft WindowsSound EngineeringAny relevant certificationsIf you are interested in this great opportunity to become an AV Support & Installation Engineer that will allow you to enhance your skillset whilst working within a growing company which offers a lot of progression and funding towards certifications/training, then please apply in the immediate instance