Hybrid
Senior Delivery Manager - up to £100,000 + Bonus - Hybrid
City of London, London
£80000.00 - £100000.00 per annum + Bonus + Benefits
Permanent
ServiceNow Delivery ManagerSalary: Up to £100,000 + Bonus + BenefitsLocation: London or ManchesterWorking Pattern: HybridJob Type: PermanentWorking Hours: 40 hours per week, Full TimeA globally recognised technology organisation is looking for an experienced ServiceNow Delivery Manager to lead complex ServiceNow engagements and oversee the successful delivery of enterprise transformation programmesThis ServiceNow Delivery Manager vacancy is a senior client facing position combining ServiceNow delivery, programme governance, commercial management and technical leadership. You will manage a portfolio of engagements, ensuring delivery against SOW commitments while maintaining strong relationships with customers, consultants and internal teamsResponsibilities for the ServiceNow Delivery Manager:Lead complex ServiceNow engagements from initiation through to successful deliveryManage delivery against agreed SOW, budget, milestones and customer outcomesEstablish governance, manage risks and issues and drive effective decision makingOversee resource planning and scheduling across multiple client engagementsAct as a key customer contact for delivery, resourcing, scheduling and commercial queriesMonitor engagement health, consultant performance, utilisation and financial performanceIdentify scope changes and support Change Order processes where requiredWork with delivery, practice, finance and commercial teams across the engagement portfolioEssential Skills & Experience for the ServiceNow Delivery Manager:Strong experience managing ServiceNow projects and enterprise engagementsExperience across ServiceNow ITSM, ITOM, ITAM and Platform workflowsStrong understanding of ServiceNow solution design, architecture and integrationsExperience leading large and complex delivery teams and client engagementsStrong project management, governance, scheduling and risk management experienceAbility to manage multiple engagements and SOW commitments simultaneouslyExperience conducting workshops and defining current and future state solutionsUnderstanding of using AI within workflows, decision making and process improvementStrong customer and senior stakeholder management skillsServiceNow certification, such as CSA, CAD or CISPMP or PRINCE2 certificationDesirable Skills & Experience for the ServiceNow Delivery Manager:Additional ServiceNow certificationsExperience managing resources across a multi engagement portfolioExperience with ServiceNow PPM / SPMStrong industry domain expertiseExperience managing commercial performance, forecasting and invoicing across engagementsIf you are interested in the ServiceNow Delivery Manager position, then please apply.