Central Government & Public Sector

Transformation Lead - CustomerFirst £750-£850/day | 12 Months Hybrid - London preferred / Bristol or Manchester considered | BPSS We're looking for an experienced Transformation Lead to join a CustomerFirst initiative, leading a multidisciplinary squad delivering significant public service transformation. This is not a traditional Programme Manager role. You'll be responsible for setting the direction of the transformation, bringing together product, design, technology, user research, delivery, policy and analysis, and ultimately being accountable for the outcome. The role will suit someone who has led complex transformation end-to-end - from exploring the problem and shaping the vision, through delivery and implementation, to embedding the new service and driving continuous improvement. Key responsibilities:Set the vision, direction and priorities for a major service transformationLead multidisciplinary delivery squads and maintain momentum through ambiguity and complexityDrive measurable improvements to customer-facing or operational servicesBuild trusted relationships with senior stakeholders and partner organisationsNavigate organisational, operational and policy challenges to remove blockersMake evidence-based decisions and provide clear direction where there isn't an obvious answerRepresent the transformation at senior governance and steering forumsBring product, service design, technology, delivery, policy and research disciplines together around common outcomesCapture learning and help shape how CustomerFirst delivers future transformationsWe're looking for:Proven experience leading complex transformation, change or service improvement end-to-endExperience setting strategic direction for multidisciplinary teamsStrong senior stakeholder management and influencing skills across organisational boundariesExperience working across digital, product, operational and/or customer service transformationSomeone comfortable moving between detailed delivery discussions and senior leadership/governanceStrong judgement and the ability to operate effectively in ambiguous environmentsExperience leading transformation rather than simply managing a delivery workstreamParticularly interesting backgrounds include:Product Owners, Service Owners, Transformation Leads and senior change/delivery professionals who have owned the transformation of a customer-facing or operational service. Government experience is beneficial, particularly experience navigating government governance, assurance and approval processes, but strong private-sector transformation experience will also be considered. The standout candidates will have genuine end-to-end transformation experience, strong customer/service thinking and the ability to bring multidisciplinary teams and senior stakeholders together to deliver meaningful change. Location: London preferred. Bristol or Manchester considered, but candidates must be able to attend the London office twice a week and travel to London for occasional overnight stays.

NOC Service Design Specialist - SC Cleared£DOE | 6 Month Contract | Hybrid - Milton Keynes (3 days onsite) | Inside IR35 We're looking for an experienced NOC Service Design Specialist to support a critical government client, helping design and transition services into a 24x7 Network Operations Centre (NOC). You'll be responsible for defining the service operating model, ensuring new and changed services are designed, documented and transitioned into live operation in line with ITIL and ITSM best practice. Key responsibilities:Design and maintain service management processes, policies and procedures aligned to ITILDevelop Service Design Packages (SDPs) and support service transition into live operationsDefine 2nd/3rd line support requirements and 4th line on-call responsibilitiesWork with programme and technical stakeholders to translate business requirements into effective service designsIdentify gaps in monitoring, tooling and operational capability and recommend improvementsSupport the integration of network incident and warning processes across the wider NOCProvide day-to-day task management for first-line NOC resourcesWe're looking for:Strong experience across ITSM, Service Design and Service TransitionStrong understanding of ITIL Service Design principlesITIL Foundation certification is essentialExperience designing services for 24x7 / NOC environments would be highly beneficialExcellent documentation, stakeholder management and problem-solving skillsCurrent SC Clearance is essentialDV clearance highly desirable / eligible for DVITIL Intermediate/Practitioner in Service Design and a relevant degree would be advantageous. If you're an SC Cleared Service Designer with strong ITIL/ITSM experience and a background in NOC or operational service environments, I'd be keen to hear from you.

Data Protection Lead - £650 per day - 6 Month ContractRate: £650 per day IR35: Inside Location: Hybrid - London, Bristol or Manchester Contract: 6 months (extendable)The Role:A Central Government organisation is looking for a hands-on Data Protection Lead to support major digital delivery programmes. This is not a strategic DPO role. We need someone who is still close to the detail - someone who enjoys getting into the weeds, writing DPIAs, assessing privacy risks and working directly with developers, software engineers, data architects and product teams. You'll embed Privacy by Design into digital products and help delivery teams navigate GDPR, data sharing and privacy risks in a pragmatic way - using data protection to enable delivery, not block it.What we're looking forProven, hands-on experience producing DPIAs and delivering Privacy by Design within digital/technical projectsExperience working directly with developers, software engineers, data architects and product teamsStrong working knowledge of GDPR and data protection, ideally gained on large-scale transformation or digital programmesComfortable working with ambiguity and finding pragmatic solutions to manage privacy riskConfident engaging with senior stakeholders and communicating clear recommendations and risksStrong interpersonal skills - collaborative, approachable and able to work independentlyGovernment or large-scale digital delivery experience highly desirableData sharing experience and qualifications such as CIPP/E, CIPT or CIPM desirableThe key requirement: you must be a practitioner who is still doing the work - particularly DPIAs and Privacy by Design in a digital delivery environment. Strategic-only data protection/DPO backgrounds are unlikely to be suitable.

Senior User Researcher - Contract - SC Cleared£650 per day | 6 Month Contract | Inside IR35 Location: London / Hybrid Clearance: SC ClearedThe RoleWe're looking for an experienced Senior User Researcher to join a Government Cyber environment, working across complex services and specialist user communities. You'll lead research across discovery and delivery, using a range of qualitative and quantitative methods to understand complex user needs and influence product and service development. You'll need to be confident championing research through to senior stakeholders in a fast-paced, highly regulated environment.Essential ExperienceSenior User Researcher experience within Government or the public sector - minimum 2 years at a similar level.Experience researching with specialist users with complex needs.Strong hands-on experience across interviews, moderated research, stakeholder interviews and quantitative analysis.Proven ability to champion user research and communicate findings to senior stakeholders.Experience working across Agile teams and discovery/research phases.DesirablePrevious experience with Government Cyber business needs or Cyber Services product developmentExperience establishing and championing a User Research function.If available and interested please apply in the first instance and you will be contacted to discuss the position further

Senior Delivery Manager - Cyber Security - £650pd - SC ClearedContract: 6 Months Rate: Up to £650 per day Location: Remote / Ad-Hoc site visits Clearance: Active SC Clearance IR35: Inside IR35The RoleA leading Central Government organisation is seeking a Senior Delivery Manager to join a cyber security-focused digital and technology programme. You will lead a cross-functional team delivering products and services supporting government cyber threat, vulnerability and incident management.In this role, you will:Lead cross-functional teams delivering cyber security-focused digital products and services.Work closely with developers, architects and technical specialists to maintain delivery pace.Identify and remove blockers, manage priorities and understand team capacity.Work with senior stakeholders on progress, risks and delivery outcomes.Coach teams and embed effective Agile and Lean delivery practices.About YouExperienced Senior Delivery Manager with a background in Government digital, technology or cyber security, ideally with exposure to threat, vulnerability or incident management. You will be confident leading multidisciplinary technical teams, managing senior stakeholders and delivering at pace. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior User Researcher - £650 per day - ContractRate: Up to £650 per dayIR35: InsideLocation: Hybrid: 1 to 2 days per week in the office required (Manchester, Bristol or London)The role:A leading Government institution are seeking a highly capable Senior User Researcher, to undertake an initial 6-month contract. This role is Inside IR35.As a Senior User Researcher, you will have the opportunity to work on a diverse of projects on improving GOV.UK products and services.Experience requirements:Experience of advocating for user research and engaging colleagues andstakeholdersBroad and specialist user research experience in a digital/IT environment andlarge complex organisationsAbility to understand the complex problems a team is trying to solve, andalign user research activities to inform decision making and action.Experience of introducing new research methods and helping teams to adopt.and choose the most effective/ appropriate user research methods, analysis.and synthesis techniques and approaches to presenting and sharing findings.Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow.Familiarity with GOV.UK design patterns, style guidance, plain English standards and/or the GDS service manual.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Agile Delivery Manager - £650pd - SC Cleared - Inside IR35 Contract - 6 Months Rate: Up to £650 per day Location: Remote / Ad-Hoc site visits The role:A Leading Central Government organisation are seeking a highly competent Agile Delivery Manager, to undertake an initial 6-month contract. This role is remote, Inside IR35 and paying up to £650 per day. A senior agile delivery manager is accountable for the performance of the team. In this role, you will:Be comfortable working with cross-functional teamsbuild and maintain teams, ensuring they are motivated, collaborating and working wellidentify obstacles and help the team to overcome themfocus the team on what is most important to the delivery of products and servicesencourage and facilitate continuous improvement of the delivery team coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniquesIf you are available and interested in discussing, please reply back with a copy of your CV and you will be contacted to discuss further.

Associate Delivery Manager - £350 per day - 6 Month ContractRate: £300-£350 per dayDuration: 6 monthsLocation: London / HybridIR35: Inside IR35Clearance: BPSSThe RoleWe are looking for 2 Associate Delivery Managers to join a central policy and programmes team, supporting major government programmes and projects.These are traditional project and programme delivery roles, focused on reporting, governance, risk management, project administration and delivery tracking rather than technical/product delivery or Scrum Master activity.One role will focus on supporting milestone plans, risk logs, JIRA and programme governance. The second will have a broader programme focus, supporting delivery trackers, action logs, reporting, governance and risk across the directorate.Key ResponsibilitiesMaintain JIRA, delivery trackers, milestone plans, action logs and risk registersSupport programme reporting, governance and risk managementProvide project administration and coordination across multiple workstreamsTrack actions, milestones and deliverables through to completionSupport governance meetings and wider programme activity About YouWe are looking for proactive, organised delivery professionals with experience supporting large-scale projects or programmes.You should have:Strong project/programme administration or delivery experienceExperience in delivery management, project support, project delivery or risk managementStrong communication and stakeholder management skillsExperience maintaining JIRA or similar toolsA proactive, self-starting approach and ability to work with ambiguitySome public sector/government experience and understanding of Civil Service ways of working Agile or PRINCE2 qualifications would be beneficial, but relevant experience is more important than formal qualifications.Please note: Predominantly Scrum Master, Agile coaching or technical/product delivery backgrounds are unlikely to be suitable. The focus is on traditional project and programme delivery.

Programme Management Lead - £675 per day - 6 Month ContractRate: Up to £675 per day IR35: Inside Location: Hybrid - London, Manchester or Bristol. 1 day per week in the office, with some flexibility. Occasional travel between sites may be required. Clearance: BPSSThe Role:A leading Central Government organisation is seeking an experienced Programme Management Lead to support a high-profile Government Major Programme Portfolio (GMPP) transformation. The successful candidate will help establish programme management structures, governance and ways of working, working across technology and digital delivery to ensure effective programme execution.Experience & RequirementsStrong programme management experience within complex, large-scale transformation environments.Experience working within Government Major Programme Portfolio (GMPP) or other major government programmes.Proven experience establishing or developing programme management / PMO functions, including governance, planning, reporting and delivery controls.Strong understanding of Agile programme delivery and the ability to adapt methodologies to the environment.Experience working across Technology, Digital or DDaT programmes and multidisciplinary teams.Experience setting up teams, structures and effective ways of working to support successful delivery.Strong stakeholder management and decision-making skills, with the confidence to operate independently and influence senior stakeholders.NISTA Programme Management qualifications or equivalent programme management training would be highly desirable.Public sector or government experience strongly preferred.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Transformation Lead - CustomerFirst £750-£850/day | 12 Months Hybrid - London preferred / Bristol or Manchester considered | BPSS We're looking for an experienced Transformation Lead to join a CustomerFirst initiative, leading a multidisciplinary squad delivering significant public service transformation. This is not a traditional Programme Manager role. You'll be responsible for setting the direction of the transformation, bringing together product, design, technology, user research, delivery, policy and analysis, and ultimately being accountable for the outcome. The role will suit someone who has led complex transformation end-to-end - from exploring the problem and shaping the vision, through delivery and implementation, to embedding the new service and driving continuous improvement. Key responsibilities:Set the vision, direction and priorities for a major service transformationLead multidisciplinary delivery squads and maintain momentum through ambiguity and complexityDrive measurable improvements to customer-facing or operational servicesBuild trusted relationships with senior stakeholders and partner organisationsNavigate organisational, operational and policy challenges to remove blockersMake evidence-based decisions and provide clear direction where there isn't an obvious answerRepresent the transformation at senior governance and steering forumsBring product, service design, technology, delivery, policy and research disciplines together around common outcomesCapture learning and help shape how CustomerFirst delivers future transformationsWe're looking for:Proven experience leading complex transformation, change or service improvement end-to-endExperience setting strategic direction for multidisciplinary teamsStrong senior stakeholder management and influencing skills across organisational boundariesExperience working across digital, product, operational and/or customer service transformationSomeone comfortable moving between detailed delivery discussions and senior leadership/governanceStrong judgement and the ability to operate effectively in ambiguous environmentsExperience leading transformation rather than simply managing a delivery workstreamParticularly interesting backgrounds include:Product Owners, Service Owners, Transformation Leads and senior change/delivery professionals who have owned the transformation of a customer-facing or operational service. Government experience is beneficial, particularly experience navigating government governance, assurance and approval processes, but strong private-sector transformation experience will also be considered. The standout candidates will have genuine end-to-end transformation experience, strong customer/service thinking and the ability to bring multidisciplinary teams and senior stakeholders together to deliver meaningful change. Location: London preferred. Bristol or Manchester considered, but candidates must be able to attend the London office twice a week and travel to London for occasional overnight stays.

NOC Service Design Specialist - SC Cleared£DOE | 6 Month Contract | Hybrid - Milton Keynes (3 days onsite) | Inside IR35 We're looking for an experienced NOC Service Design Specialist to support a critical government client, helping design and transition services into a 24x7 Network Operations Centre (NOC). You'll be responsible for defining the service operating model, ensuring new and changed services are designed, documented and transitioned into live operation in line with ITIL and ITSM best practice. Key responsibilities:Design and maintain service management processes, policies and procedures aligned to ITILDevelop Service Design Packages (SDPs) and support service transition into live operationsDefine 2nd/3rd line support requirements and 4th line on-call responsibilitiesWork with programme and technical stakeholders to translate business requirements into effective service designsIdentify gaps in monitoring, tooling and operational capability and recommend improvementsSupport the integration of network incident and warning processes across the wider NOCProvide day-to-day task management for first-line NOC resourcesWe're looking for:Strong experience across ITSM, Service Design and Service TransitionStrong understanding of ITIL Service Design principlesITIL Foundation certification is essentialExperience designing services for 24x7 / NOC environments would be highly beneficialExcellent documentation, stakeholder management and problem-solving skillsCurrent SC Clearance is essentialDV clearance highly desirable / eligible for DVITIL Intermediate/Practitioner in Service Design and a relevant degree would be advantageous. If you're an SC Cleared Service Designer with strong ITIL/ITSM experience and a background in NOC or operational service environments, I'd be keen to hear from you.

Data Protection Lead - £650 per day - 6 Month ContractRate: £650 per day IR35: Inside Location: Hybrid - London, Bristol or Manchester Contract: 6 months (extendable)The Role:A Central Government organisation is looking for a hands-on Data Protection Lead to support major digital delivery programmes. This is not a strategic DPO role. We need someone who is still close to the detail - someone who enjoys getting into the weeds, writing DPIAs, assessing privacy risks and working directly with developers, software engineers, data architects and product teams. You'll embed Privacy by Design into digital products and help delivery teams navigate GDPR, data sharing and privacy risks in a pragmatic way - using data protection to enable delivery, not block it.What we're looking forProven, hands-on experience producing DPIAs and delivering Privacy by Design within digital/technical projectsExperience working directly with developers, software engineers, data architects and product teamsStrong working knowledge of GDPR and data protection, ideally gained on large-scale transformation or digital programmesComfortable working with ambiguity and finding pragmatic solutions to manage privacy riskConfident engaging with senior stakeholders and communicating clear recommendations and risksStrong interpersonal skills - collaborative, approachable and able to work independentlyGovernment or large-scale digital delivery experience highly desirableData sharing experience and qualifications such as CIPP/E, CIPT or CIPM desirableThe key requirement: you must be a practitioner who is still doing the work - particularly DPIAs and Privacy by Design in a digital delivery environment. Strategic-only data protection/DPO backgrounds are unlikely to be suitable.

Senior User Researcher - Contract - SC Cleared£650 per day | 6 Month Contract | Inside IR35 Location: London / Hybrid Clearance: SC ClearedThe RoleWe're looking for an experienced Senior User Researcher to join a Government Cyber environment, working across complex services and specialist user communities. You'll lead research across discovery and delivery, using a range of qualitative and quantitative methods to understand complex user needs and influence product and service development. You'll need to be confident championing research through to senior stakeholders in a fast-paced, highly regulated environment.Essential ExperienceSenior User Researcher experience within Government or the public sector - minimum 2 years at a similar level.Experience researching with specialist users with complex needs.Strong hands-on experience across interviews, moderated research, stakeholder interviews and quantitative analysis.Proven ability to champion user research and communicate findings to senior stakeholders.Experience working across Agile teams and discovery/research phases.DesirablePrevious experience with Government Cyber business needs or Cyber Services product developmentExperience establishing and championing a User Research function.If available and interested please apply in the first instance and you will be contacted to discuss the position further

Senior Delivery Manager - Cyber Security - £650pd - SC ClearedContract: 6 Months Rate: Up to £650 per day Location: Remote / Ad-Hoc site visits Clearance: Active SC Clearance IR35: Inside IR35The RoleA leading Central Government organisation is seeking a Senior Delivery Manager to join a cyber security-focused digital and technology programme. You will lead a cross-functional team delivering products and services supporting government cyber threat, vulnerability and incident management.In this role, you will:Lead cross-functional teams delivering cyber security-focused digital products and services.Work closely with developers, architects and technical specialists to maintain delivery pace.Identify and remove blockers, manage priorities and understand team capacity.Work with senior stakeholders on progress, risks and delivery outcomes.Coach teams and embed effective Agile and Lean delivery practices.About YouExperienced Senior Delivery Manager with a background in Government digital, technology or cyber security, ideally with exposure to threat, vulnerability or incident management. You will be confident leading multidisciplinary technical teams, managing senior stakeholders and delivering at pace. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Senior User Researcher - £650 per day - ContractRate: Up to £650 per dayIR35: InsideLocation: Hybrid: 1 to 2 days per week in the office required (Manchester, Bristol or London)The role:A leading Government institution are seeking a highly capable Senior User Researcher, to undertake an initial 6-month contract. This role is Inside IR35.As a Senior User Researcher, you will have the opportunity to work on a diverse of projects on improving GOV.UK products and services.Experience requirements:Experience of advocating for user research and engaging colleagues andstakeholdersBroad and specialist user research experience in a digital/IT environment andlarge complex organisationsAbility to understand the complex problems a team is trying to solve, andalign user research activities to inform decision making and action.Experience of introducing new research methods and helping teams to adopt.and choose the most effective/ appropriate user research methods, analysis.and synthesis techniques and approaches to presenting and sharing findings.Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow.Familiarity with GOV.UK design patterns, style guidance, plain English standards and/or the GDS service manual.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Agile Delivery Manager - £650pd - SC Cleared - Inside IR35 Contract - 6 Months Rate: Up to £650 per day Location: Remote / Ad-Hoc site visits The role:A Leading Central Government organisation are seeking a highly competent Agile Delivery Manager, to undertake an initial 6-month contract. This role is remote, Inside IR35 and paying up to £650 per day. A senior agile delivery manager is accountable for the performance of the team. In this role, you will:Be comfortable working with cross-functional teamsbuild and maintain teams, ensuring they are motivated, collaborating and working wellidentify obstacles and help the team to overcome themfocus the team on what is most important to the delivery of products and servicesencourage and facilitate continuous improvement of the delivery team coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniquesIf you are available and interested in discussing, please reply back with a copy of your CV and you will be contacted to discuss further.

Associate Delivery Manager - £350 per day - 6 Month ContractRate: £300-£350 per dayDuration: 6 monthsLocation: London / HybridIR35: Inside IR35Clearance: BPSSThe RoleWe are looking for 2 Associate Delivery Managers to join a central policy and programmes team, supporting major government programmes and projects.These are traditional project and programme delivery roles, focused on reporting, governance, risk management, project administration and delivery tracking rather than technical/product delivery or Scrum Master activity.One role will focus on supporting milestone plans, risk logs, JIRA and programme governance. The second will have a broader programme focus, supporting delivery trackers, action logs, reporting, governance and risk across the directorate.Key ResponsibilitiesMaintain JIRA, delivery trackers, milestone plans, action logs and risk registersSupport programme reporting, governance and risk managementProvide project administration and coordination across multiple workstreamsTrack actions, milestones and deliverables through to completionSupport governance meetings and wider programme activity About YouWe are looking for proactive, organised delivery professionals with experience supporting large-scale projects or programmes.You should have:Strong project/programme administration or delivery experienceExperience in delivery management, project support, project delivery or risk managementStrong communication and stakeholder management skillsExperience maintaining JIRA or similar toolsA proactive, self-starting approach and ability to work with ambiguitySome public sector/government experience and understanding of Civil Service ways of working Agile or PRINCE2 qualifications would be beneficial, but relevant experience is more important than formal qualifications.Please note: Predominantly Scrum Master, Agile coaching or technical/product delivery backgrounds are unlikely to be suitable. The focus is on traditional project and programme delivery.

Programme Management Lead - £675 per day - 6 Month ContractRate: Up to £675 per day IR35: Inside Location: Hybrid - London, Manchester or Bristol. 1 day per week in the office, with some flexibility. Occasional travel between sites may be required. Clearance: BPSSThe Role:A leading Central Government organisation is seeking an experienced Programme Management Lead to support a high-profile Government Major Programme Portfolio (GMPP) transformation. The successful candidate will help establish programme management structures, governance and ways of working, working across technology and digital delivery to ensure effective programme execution.Experience & RequirementsStrong programme management experience within complex, large-scale transformation environments.Experience working within Government Major Programme Portfolio (GMPP) or other major government programmes.Proven experience establishing or developing programme management / PMO functions, including governance, planning, reporting and delivery controls.Strong understanding of Agile programme delivery and the ability to adapt methodologies to the environment.Experience working across Technology, Digital or DDaT programmes and multidisciplinary teams.Experience setting up teams, structures and effective ways of working to support successful delivery.Strong stakeholder management and decision-making skills, with the confidence to operate independently and influence senior stakeholders.NISTA Programme Management qualifications or equivalent programme management training would be highly desirable.Public sector or government experience strongly preferred.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.