IT Support Analyst - Hybrid - up to £37,000 + Benefits

We have partnered with a major omnichannel organisation to appoint a Head of Digital Technology.This is a senior strategic role responsible for leading a large scale transformation across all customer facing digital platforms. The organisation is unifying its omnichannel ecosystem, modernising legacy systems, and embedding Salesforce, AI, mobile, eCommerce, contact centre, and emerging technology into a single, integrated digital experience. This role will directly influence executive strategy and shape the long term digital direction of the business.About the role: You will take full ownership of the digital and customer technology estate, defining the strategy and multi year roadmap that aligns with the organisation's broader transformation agenda. Your remit includes Salesforce, mobile apps, eCommerce, contact centre platforms, data integration, and the adoption of next generation digital experiences. You will drive AI use cases across customer engagement and operations, modernise the underlying platforms, and ensure all channels operate as a cohesive end to end journey.You will partner closely with senior leadership across sales, marketing, digital, and operations, ensuring technology decisions deliver measurable business value. You will lead internal digital teams while managing large scale outsourced development partners, establishing the governance, performance metrics, and delivery standards required for a high performing digital function.About you:Senior digital technology leader with substantial experience driving transformation at enterprise scaleDeep background in Salesforce across Sales Cloud, Service Cloud, Marketing Cloud, and customer experience platformsProven leadership across engineering, product, CRM, and customer technology teamsStrong understanding of omnichannel customer journeys across mobile, web, contact centre, and eCommerceExperience embedding AI and automation into customer and employee workflowsStrong vendor management capability, with experience leading large outsourced delivery modelsAble to define strategy, set governance, influence C level stakeholders, and lead complex change programmesComfortable overseeing large digital estates, high availability environments, and modernisation initiatives

We have partnered with a major omnichannel organisation to appoint a Chief Product and Technology Officer (CPTO).This is a critical executive role accountable for leading a large-scale transformation that will redefine how the organisation operates, engages customers, and delivers digital experiences. The business is integrating all customer touchpoints, modernising legacy platforms, and embedding data, AI, engineering, and product thinking into every part of the organisation. The CPTO will drive this transformation end to end.About the role: You will own the entire product and technology vision for the organisation. This includes defining the long-term architecture, shaping the product strategy, and ensuring that engineering, product, data, CRM, and digital teams all operate as a single, integrated function.A core focus will be maximising the value of Salesforce across sales, service, and marketing, while unifying mobile, web, eCommerce, and contact centre experiences into a seamless omnichannel ecosystem. You will also lead the adoption of AI across customer engagement, operations, and automation to drive measurable value and efficiency.You will manage internal product and engineering teams, set the operating model, oversee large, outsourced development partners, act as the executive sponsor for digital and customer technology across the business.About you:Proven experience operating at CPTO, CTO, CPO, or equivalent senior leadership levelStrong background leading both Product and Technology functions at scaleDeep expertise in Salesforce driven environments and enterprise customer platformsSignificant experience managing engineering, product, UX, CRM, and digital delivery teamsTrack record driving AI adoption and embedding data led decision making across an organisationStrong understanding of omnichannel operations across mobile, web, contact centre, and eCommerceExperienced in modernising legacy estates while building future ready digital capabilitiesAble to influence C level and board stakeholders and lead complex enterprise wide changeComfortable building high performing teams and managing large scale outsourced partners

Enterprise Architect - 12 months - SC ClearedDuration: 12 monthsRate: £700 per dayLocation: Salisbury - hybrid with occasional travel to site.IR35: In ScopeThe role:A leading Defence client are seeking SC Cleared Enterprise Architects, to own the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including 'as is', 'to be' and transitional states.12-month contract, Inside IR35, working both remotely and on-site in Salisbury.Responsibilities & Experiences:TOGAFITILOwn the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including 'as is', 'to be' and transitional statesUnderstand the organisation's ecosystem and its interdependencies, including reference architecturesTake a strategic view across all architectural domains, portfolios and programmesGuide the organisation to make appropriate business, technology and data decisions by recommending reuse, sustainability and scalability, to achieve value for money and reduce risk Establish architectural principles, policies and standardsCollaborate and consult with stakeholders to assure business, technology and data decisions are aligned with enterprise architecture strategyDevelop the architecture communityCarry out horizon scanning across industry, identifying emerging trends and their potential impact and opportunity for the organisationDevelop, validate and review conceptual, logical and physical architectural designsManage the architectural aspects of the target design, policies and standardsWork pro-actively to achieve stable, viable designsAssist with the selection of suppliers (where appropriate) to fulfil the requirementsIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

2nd Line Support Engineer - £225 - £300 per day Inside IR35 - LondonRate: Up to £300 per dayDuration: 6 months + ExtIR35: InsideLocation: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm Our client, located in central London, is looking for an experienced 2nd Line Support Engineer to join their growing IT team. In this role, the 2nd Line Support Engineer will act as a key escalation point for the 1st Line Support team, while also contributing to a variety of infrastructure and technical projects. They will become part of a collaborative, social and supportive environment that values initiative and accountability.The successful candidate will take ownership of technical challenges, ensuring swift and effective resolutions. The 2nd Line Support Engineer will also gain hands-on experience with a range of projects, including system migrations, deployments, rollouts and upgrades, offering great opportunities for professional development.Essential skills - 2nd Line Support EngineerAzure Active DirectoryOffice 365IntuneWindows ServerNetworkingVirtualisationGood communication and customer service skills Desirable skills - 2nd Line Support Engineer Ticketing systemMS CertificationsITIL This is a great opportunity for you to work on a variety of technologies and projects so please apply with your most up to date CV.Azure/ Active Directory/ AAD/ AD/ MS365 / MS 365/ O365/ Intune/ Window Server/ Networking/ Firewalls, Switch/ Switches/ Router/ Azure Virtual Desktop/ AVD/ Azure VD/ ITIL/ Prince2/ 2nd Line Support/

We have partnered with a forward-thinking financial services organisation that is reimagining how AI can be used to power smarter decision-making, enhance customer experience, and unlock new commercial opportunities. From predictive analytics and intelligent automation to LLM-driven insights and generative AI solutions, this business is building a next-generation AI ecosystem that blends innovation with real-world impact.About the role: The AI Engineer will work at the intersection of data science and engineering to design, optimise, and deploy advanced AI models at scale. You'll play a key role in building robust ML pipelines, integrating with Azure AI services, and developing production-ready APIs that bring machine learning into live customer and operational environments.About you:Proven experience as an AI or ML Engineer within financial services or fintechStrong skills in Python, TensorFlow, PyTorch, and MLflowHands-on experience with LLMs, vector databases (e.g. Pinecone, FAISS), and generative AI frameworksDeep understanding of MLOps, containerisation (Docker, Kubernetes), and cloud-based AI platforms (preferably Azure AI or OpenAI services via Azure)Strong problem-solving mindset and ability to work in fast-moving environments

We have partnered with a leading financial institution that is transforming how it uses data and AI to shape products, strategy, and customer experience. The organisation is embedding advanced analytics, machine learning, and generative AI across its ecosystem, from intelligent automation and risk modelling to customer personalisation and next-generation insights.About the role: The Data Scientist will design and deliver analytical and machine learning models that directly influence commercial and operational decisions. You'll work closely with engineering and product teams to explore new data applications, including LLM-driven insights, predictive analytics, AI-powered automation and ensure solutions are scalable across the Azure environment.About you:4-7 years of data science experience, ideally within banking, fintech, or financial servicesStrong proficiency in Python, SQL, and machine learning frameworks (Scikit-learn, TensorFlow, or PyTorch)Familiarity with LLMs, vector databases, and generative AI frameworks is a plusExperience working within cloud data platforms (Azure, AWS, or GCP)Excellent communication skills and proven ability to translate complex data into actionable insights

We have partnered with a financial services client building a next-generation AI and ML infrastructure to power advanced analytics, automation, and customer intelligence across the business. The organisation is scaling its platform around Azure AI tools, MLOps pipelines, and large language model deployment, creating a cloud-first ecosystem designed for innovation and reliability.About the role: The DevOps Engineer will design, automate, and optimise the cloud infrastructure supporting AI and ML workloads. You'll work closely with data science and engineering teams to ensure seamless model deployment, scalability, and performance across environments. This includes implementing CI/CD pipelines, container orchestration, and end-to-end observability for production-grade AI systems.About you:5+ years of DevOps or Cloud Engineering experience, ideally within financial servicesStrong experience with Azure (including Azure Machine Learning, Azure AI Foundry, Cognitive Services, and related AI tools)Strong skills in Python, TensorFlow, PyTorch, and MLflowHands-on experience with LLMs, vector databases (e.g. Pinecone, FAISS), and generative AI frameworksDeep understanding of MLOps, containerisation (Docker, Kubernetes), and cloud-based AI platforms (preferably Azure AI or OpenAI services via Azure)Strong problem-solving mindset and ability to work in fast-moving environments

We have partnered with a major semi-government organisation embarking on a digital transformation programme that will redefine citizen and customer experiences. The Head of Digital Delivery will play a pivotal role in leading programme execution across multiple digital platforms and services.About the role: You'll be responsible for overseeing large-scale digital initiatives, from strategy through delivery, ensuring alignment with business objectives, timelines, and budgets. The role covers delivery governance, vendor management, and coordination across IT, business, and external partners.You will lead a delivery team spanning project managers, business analysts, and technical leads, ensuring projects are executed to the highest standards while maintaining stakeholder confidence and programme visibility.About you: You'll have a proven background in digital transformation delivery within government, semi-government, or large enterprise environments. Experience leading multi-million-dirham projects across digital platforms, mobile apps, and citizen services is essential.You combine strong leadership and governance capability with an ability to manage complex stakeholder environments. A background in technology or consulting would be highly advantageous

We have partnered with a high-growth SaaS company scaling its operations from the UAE. The business provides a B2B platform used by enterprise clients globally, and this role will own the roadmap and end-to-end delivery of key product features.About the role: You'll drive the product vision, balancing customer needs with technical feasibility and business impact. Working closely with engineering, design, and commercial teams, you'll manage the full lifecycle - from discovery and validation to launch and iteration.The Senior Product Manager will take ownership of product performance metrics, using data to guide prioritisation and identify opportunities to improve engagement, retention, and monetisation.About you: You'll bring at least 6-8 years of experience in product management within SaaS or enterprise B2B technology companies. You're comfortable working in fast-moving environments and can translate complex business requirements into simple, scalable product experiences.Strong understanding of product analytics, experimentation, and agile delivery is expected. Experience working on multi-tenant SaaS products or platforms with enterprise integrations will be highly valued.

We have partnered with a major omnichannel organisation to appoint a Head of Digital Technology.This is a senior strategic role responsible for leading a large scale transformation across all customer facing digital platforms. The organisation is unifying its omnichannel ecosystem, modernising legacy systems, and embedding Salesforce, AI, mobile, eCommerce, contact centre, and emerging technology into a single, integrated digital experience. This role will directly influence executive strategy and shape the long term digital direction of the business.About the role: You will take full ownership of the digital and customer technology estate, defining the strategy and multi year roadmap that aligns with the organisation's broader transformation agenda. Your remit includes Salesforce, mobile apps, eCommerce, contact centre platforms, data integration, and the adoption of next generation digital experiences. You will drive AI use cases across customer engagement and operations, modernise the underlying platforms, and ensure all channels operate as a cohesive end to end journey.You will partner closely with senior leadership across sales, marketing, digital, and operations, ensuring technology decisions deliver measurable business value. You will lead internal digital teams while managing large scale outsourced development partners, establishing the governance, performance metrics, and delivery standards required for a high performing digital function.About you:Senior digital technology leader with substantial experience driving transformation at enterprise scaleDeep background in Salesforce across Sales Cloud, Service Cloud, Marketing Cloud, and customer experience platformsProven leadership across engineering, product, CRM, and customer technology teamsStrong understanding of omnichannel customer journeys across mobile, web, contact centre, and eCommerceExperience embedding AI and automation into customer and employee workflowsStrong vendor management capability, with experience leading large outsourced delivery modelsAble to define strategy, set governance, influence C level stakeholders, and lead complex change programmesComfortable overseeing large digital estates, high availability environments, and modernisation initiatives

We have partnered with a major omnichannel organisation to appoint a Chief Product and Technology Officer (CPTO).This is a critical executive role accountable for leading a large-scale transformation that will redefine how the organisation operates, engages customers, and delivers digital experiences. The business is integrating all customer touchpoints, modernising legacy platforms, and embedding data, AI, engineering, and product thinking into every part of the organisation. The CPTO will drive this transformation end to end.About the role: You will own the entire product and technology vision for the organisation. This includes defining the long-term architecture, shaping the product strategy, and ensuring that engineering, product, data, CRM, and digital teams all operate as a single, integrated function.A core focus will be maximising the value of Salesforce across sales, service, and marketing, while unifying mobile, web, eCommerce, and contact centre experiences into a seamless omnichannel ecosystem. You will also lead the adoption of AI across customer engagement, operations, and automation to drive measurable value and efficiency.You will manage internal product and engineering teams, set the operating model, oversee large, outsourced development partners, act as the executive sponsor for digital and customer technology across the business.About you:Proven experience operating at CPTO, CTO, CPO, or equivalent senior leadership levelStrong background leading both Product and Technology functions at scaleDeep expertise in Salesforce driven environments and enterprise customer platformsSignificant experience managing engineering, product, UX, CRM, and digital delivery teamsTrack record driving AI adoption and embedding data led decision making across an organisationStrong understanding of omnichannel operations across mobile, web, contact centre, and eCommerceExperienced in modernising legacy estates while building future ready digital capabilitiesAble to influence C level and board stakeholders and lead complex enterprise wide changeComfortable building high performing teams and managing large scale outsourced partners

Enterprise Architect - 12 months - SC ClearedDuration: 12 monthsRate: £700 per dayLocation: Salisbury - hybrid with occasional travel to site.IR35: In ScopeThe role:A leading Defence client are seeking SC Cleared Enterprise Architects, to own the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including 'as is', 'to be' and transitional states.12-month contract, Inside IR35, working both remotely and on-site in Salisbury.Responsibilities & Experiences:TOGAFITILOwn the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including 'as is', 'to be' and transitional statesUnderstand the organisation's ecosystem and its interdependencies, including reference architecturesTake a strategic view across all architectural domains, portfolios and programmesGuide the organisation to make appropriate business, technology and data decisions by recommending reuse, sustainability and scalability, to achieve value for money and reduce risk Establish architectural principles, policies and standardsCollaborate and consult with stakeholders to assure business, technology and data decisions are aligned with enterprise architecture strategyDevelop the architecture communityCarry out horizon scanning across industry, identifying emerging trends and their potential impact and opportunity for the organisationDevelop, validate and review conceptual, logical and physical architectural designsManage the architectural aspects of the target design, policies and standardsWork pro-actively to achieve stable, viable designsAssist with the selection of suppliers (where appropriate) to fulfil the requirementsIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

2nd Line Support Engineer - £225 - £300 per day Inside IR35 - LondonRate: Up to £300 per dayDuration: 6 months + ExtIR35: InsideLocation: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm Our client, located in central London, is looking for an experienced 2nd Line Support Engineer to join their growing IT team. In this role, the 2nd Line Support Engineer will act as a key escalation point for the 1st Line Support team, while also contributing to a variety of infrastructure and technical projects. They will become part of a collaborative, social and supportive environment that values initiative and accountability.The successful candidate will take ownership of technical challenges, ensuring swift and effective resolutions. The 2nd Line Support Engineer will also gain hands-on experience with a range of projects, including system migrations, deployments, rollouts and upgrades, offering great opportunities for professional development.Essential skills - 2nd Line Support EngineerAzure Active DirectoryOffice 365IntuneWindows ServerNetworkingVirtualisationGood communication and customer service skills Desirable skills - 2nd Line Support Engineer Ticketing systemMS CertificationsITIL This is a great opportunity for you to work on a variety of technologies and projects so please apply with your most up to date CV.Azure/ Active Directory/ AAD/ AD/ MS365 / MS 365/ O365/ Intune/ Window Server/ Networking/ Firewalls, Switch/ Switches/ Router/ Azure Virtual Desktop/ AVD/ Azure VD/ ITIL/ Prince2/ 2nd Line Support/

We have partnered with a forward-thinking financial services organisation that is reimagining how AI can be used to power smarter decision-making, enhance customer experience, and unlock new commercial opportunities. From predictive analytics and intelligent automation to LLM-driven insights and generative AI solutions, this business is building a next-generation AI ecosystem that blends innovation with real-world impact.About the role: The AI Engineer will work at the intersection of data science and engineering to design, optimise, and deploy advanced AI models at scale. You'll play a key role in building robust ML pipelines, integrating with Azure AI services, and developing production-ready APIs that bring machine learning into live customer and operational environments.About you:Proven experience as an AI or ML Engineer within financial services or fintechStrong skills in Python, TensorFlow, PyTorch, and MLflowHands-on experience with LLMs, vector databases (e.g. Pinecone, FAISS), and generative AI frameworksDeep understanding of MLOps, containerisation (Docker, Kubernetes), and cloud-based AI platforms (preferably Azure AI or OpenAI services via Azure)Strong problem-solving mindset and ability to work in fast-moving environments

We have partnered with a leading financial institution that is transforming how it uses data and AI to shape products, strategy, and customer experience. The organisation is embedding advanced analytics, machine learning, and generative AI across its ecosystem, from intelligent automation and risk modelling to customer personalisation and next-generation insights.About the role: The Data Scientist will design and deliver analytical and machine learning models that directly influence commercial and operational decisions. You'll work closely with engineering and product teams to explore new data applications, including LLM-driven insights, predictive analytics, AI-powered automation and ensure solutions are scalable across the Azure environment.About you:4-7 years of data science experience, ideally within banking, fintech, or financial servicesStrong proficiency in Python, SQL, and machine learning frameworks (Scikit-learn, TensorFlow, or PyTorch)Familiarity with LLMs, vector databases, and generative AI frameworks is a plusExperience working within cloud data platforms (Azure, AWS, or GCP)Excellent communication skills and proven ability to translate complex data into actionable insights

We have partnered with a financial services client building a next-generation AI and ML infrastructure to power advanced analytics, automation, and customer intelligence across the business. The organisation is scaling its platform around Azure AI tools, MLOps pipelines, and large language model deployment, creating a cloud-first ecosystem designed for innovation and reliability.About the role: The DevOps Engineer will design, automate, and optimise the cloud infrastructure supporting AI and ML workloads. You'll work closely with data science and engineering teams to ensure seamless model deployment, scalability, and performance across environments. This includes implementing CI/CD pipelines, container orchestration, and end-to-end observability for production-grade AI systems.About you:5+ years of DevOps or Cloud Engineering experience, ideally within financial servicesStrong experience with Azure (including Azure Machine Learning, Azure AI Foundry, Cognitive Services, and related AI tools)Strong skills in Python, TensorFlow, PyTorch, and MLflowHands-on experience with LLMs, vector databases (e.g. Pinecone, FAISS), and generative AI frameworksDeep understanding of MLOps, containerisation (Docker, Kubernetes), and cloud-based AI platforms (preferably Azure AI or OpenAI services via Azure)Strong problem-solving mindset and ability to work in fast-moving environments

We have partnered with a major semi-government organisation embarking on a digital transformation programme that will redefine citizen and customer experiences. The Head of Digital Delivery will play a pivotal role in leading programme execution across multiple digital platforms and services.About the role: You'll be responsible for overseeing large-scale digital initiatives, from strategy through delivery, ensuring alignment with business objectives, timelines, and budgets. The role covers delivery governance, vendor management, and coordination across IT, business, and external partners.You will lead a delivery team spanning project managers, business analysts, and technical leads, ensuring projects are executed to the highest standards while maintaining stakeholder confidence and programme visibility.About you: You'll have a proven background in digital transformation delivery within government, semi-government, or large enterprise environments. Experience leading multi-million-dirham projects across digital platforms, mobile apps, and citizen services is essential.You combine strong leadership and governance capability with an ability to manage complex stakeholder environments. A background in technology or consulting would be highly advantageous

We have partnered with a high-growth SaaS company scaling its operations from the UAE. The business provides a B2B platform used by enterprise clients globally, and this role will own the roadmap and end-to-end delivery of key product features.About the role: You'll drive the product vision, balancing customer needs with technical feasibility and business impact. Working closely with engineering, design, and commercial teams, you'll manage the full lifecycle - from discovery and validation to launch and iteration.The Senior Product Manager will take ownership of product performance metrics, using data to guide prioritisation and identify opportunities to improve engagement, retention, and monetisation.About you: You'll bring at least 6-8 years of experience in product management within SaaS or enterprise B2B technology companies. You're comfortable working in fast-moving environments and can translate complex business requirements into simple, scalable product experiences.Strong understanding of product analytics, experimentation, and agile delivery is expected. Experience working on multi-tenant SaaS products or platforms with enterprise integrations will be highly valued.