Customer Service Advisor - up to £25,000 + Benefits

Lead Security Architect - £800 per day - SC ClearedRate: £800 per dayLocation: Remote and ManchesterDuration: 9 Months (extendable)The role:A leading Central Government Institution are seeking a Lead Security Architect (SIEM/SOC/Splunk) to advise and implement, or manage, implementation of tactical and strategic improvements to the SIEM and associated components.This is an initial 9-month contract, Inside IR35 and requires active SC Clearance.Skills & Experience requirements:SIEM Engineering and Architecture skills, specifically in Splunk SaaSA credible technology leader who can drive through technology and process change.Splunk SaaS experience and expertise as a lead architect and/or engineerExperience of defining improvements within Cyber departments, particularly, SIEM improvements within Cyber Security Operations Centre (CSOC) functions that result in an increase in SIEM Maturity Levels.Experience of the lifecycle of SIEM delivery, including convergence from other SIEMs.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Title: Customer Service Advisor Salary: up to £25,000 + Benefits Location: Worcester - onsite Contract: Permanent Working hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experiencePrior experience within the energy sectorGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it grows Customer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

Role: Data Analyst Location: Esher - Hybrid 4 days a week on site Salary: £60,000 to £70,000 + Benefits Working hours - 8:00am - 5:00pm An organisation based in Esher are looking transform their Data Division and currently have a fantastic opportunity for a Data Analyst. The Analyst will need to have excellent communication skills to engage with stakeholders and the confidence to question stakeholders and present new ideas.This company is looking for a Data Analyst who has a strong base of knowledge and is looking to join a supportive team. They will have the chance to work with the 3rd party supplier who are supporting the organisation in developing the Azure Data Lake as well as AI & Machine learning. There are various ways for the Data Analyst to build on their current skill set with plenty of opportunities for progression.Essential Skills - Data Analyst:Azure Data LakeAzure FabricPower BIPythonETLSQLClear communication skillsDesirable Skills - Data Analyst:Ability to manipulate data from APIDAXUnderstanding of the Data Lifecyle (Ingestion, Transformation and Consumption)Any related QualificationsIf you are interested in this great opportunity to join organisation who place employee satisfaction and development over profit, then please apply for this Data Analyst with a copy of your latest CV and we will be in touch.Azure / Azure Data Lake / MS Fabric / Azure Fabric / Fabric / Python / SQL / SQL Server / Data Transformation/ / ETL / Problem Solving / Data Analyst / Data Developer / Power BI /

Job Title: Software Developer Rate: £550 per day (Inside IR35) Location: 1 day a week onsite in Exter Contract Type: until 30/01/2026 Start Date: ASAP Clearance: SC ClearanceAre you a highly skilled Software Developer with a passion for building secure, scalable cloud-native applications? We're looking for an experienced Software Developer to join a high-impact public sector project driving innovation at national scale. This is a fantastic opportunity to contribute to a forward-thinking digital transformation programme within a collaborative, agile team.The Role - Software Developer You will play a central role in designing, developing, and maintaining full-stack applications using JavaScript, TypeScript and AWS serverless technologies. The Software Developer will work across the full software development lifecycle-from concept through to deployment-ensuring the solutions are robust, secure and maintainable. Automated testing, continuous integration and best practice coding standards will be second nature to you.Key Responsibilities - Software DeveloperDevelop and deploy scalable, high-performance applications using JavaScript/TypeScript and AWS serverless architectureApply Agile methodologies and collaborate cross-functionally in a modern DevOps environmentLead and implement robust automated testing frameworks to ensure code quality and long-term maintainabilityContribute to continuous integration and delivery pipelines (CI/CD), maintaining secure, clean and well-documented code Required Skills & Experience - Software DeveloperActive SC Clearance (mandatory)Expert in JavaScript, TypeScript, AWS Serverless, Jira and GitHubFull Stack experience, with the ability to deliver across front-end, back-end and cloud environmentsStrong grasp of Agile principles and working practicesProven experience with test automation in modern development pipelines Desirable Skills - Software DeveloperAngular frameworkInfrastructure as Code (CDK/Terraform)Cypress or equivalent test automation tools This is a chance to be part of a high-performing agile delivery team where your expertise will directly influence user-facing systems and contribute to impactful public services. If you're a Full Stack Developer ready to take the next step in a rewarding contract role, apply now to find out more.Developer, Programmer, Software Engineer, Fullstack Developer, Fullstack Software Engineer

Job Title: Knowledge and Information Manager Rate: £414 per day (Outside IR35) Location: 3 days a week in Milton Keynes & occasional onsite in London Contract Type: 4 months + Ext Start Date: ASAP Clearance: Candidates must be eligible for security clearance Overview Involved Solutions is recruiting for an experienced Knowledge and Information Manager to support a high-profile government client in the delivery of integrated information governance, records management, and knowledge systems. The Knowledge and Information Manager is a strategically important role requiring on-site presence in both London and Milton Keynes, working across systems and departments to ensure that data, intellectual property and records are managed compliantly and efficiently.The Knowledge and Information Manager position will suit an accomplished information governance specialist to engage with senior stakeholders, advise on best practice, and ensure that organisational knowledge is structured, accessible, and protected.Key Responsibilities - Knowledge and Information ManagerOversight of designated knowledge and information systems, ensuring integration and strategic alignment.Provide subject matter expertise on data governance, knowledge architecture, records management, and IP handling.Actively engage with stakeholders across departments to embed records and information management best practices via the Information Asset Register.Attend and contribute to senior stakeholder meetingsDeliver day-to-day advice and operational support across knowledge and information management areas. Essential Skills & Experience - Knowledge and Information ManagerTechnical understanding of structuring information using taxonomies, metadata standards, glossaries, and dictionaries.Demonstrated experience with content management systems and database structuring.Deep working knowledge across the following domains:Information ArchitectureInformation ManagementRecords ManagementData GovernanceRisk ManagementStakeholder EngagementRelevant Level 3 RQF qualification or equivalent professional certification.How to Apply To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.

We're hiring a Digital Analytics Specialist to lead the implementation and management of web and mobile analytics infrastructure. This role will focus on the end-to-end setup of GA4 and GTM, ensuring robust data collection frameworks across all platforms. You'll play a key role in shaping the analytics capabilities by collaborating with product, engineering, and marketing teams.About the role:Lead the end-to-end implementation of Google Analytics 4 (GA4) and Google Tag Manager (GTM) across websites and mobile applications.Design and deploy custom dataLayer structures to support detailed and reliable event tracking.Implement mobile app tracking (iOS & Android) using GTM, Firebase, Amplitude, and Adjust.Integrate GA4 and GTM with third-party platforms including CRM systems, marketing automation tools, and product platforms.Work closely with developers and product managers to ensure consistent and accurate data collection across all digital touchpoints.Debug and validate analytics implementations using tools like Google Tag Assistant, GA4 DebugView, and browser dev tools.Maintain clear and comprehensive documentation including tracking specifications and implementation guides.Support reporting and insights delivery through GA4, Amplitude dashboards, and BI tools. About you:Strong hands-on experience with Google Tag Manager and GA4.Strong SQL experienceProven expertise in building and troubleshooting advanced dataLayer configurations.Deep understanding of mobile analytics platforms such as Firebase, Adjust, Amplitude, and GTM SDK.Familiarity with privacy regulations and consent frameworks (e.g., GDPR, CCPA) and their impact on tracking strategies.Experience integrating analytics with platforms like HubSpot, Salesforce, Segment, or similar.Ability to collaborate effectively with cross-functional teams including developers, QA, and marketing.Working knowledge of JavaScript, HTML, and browser debugging tools.

Job Title: 1st/2nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools.The 1st/2nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1st/2nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools.In addition, the 1st/2nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software.Essential Skills & Experience - 1st/2nd Line IT Support Engineer:Active Directory - Manage users, create accounts, group management, account sync with Office 365Office 365 - Teams management, email support, adding to distribution listsHardware - Experience troubleshooting, printers, whiteboards, TVs, projectorsWindows 10/11Educational experienceDesirable Skills - 1st/2nd Line IT Support Engineer:MSP experienceSharePoint or OneDrive, Networking, Intune, Backups & cablingAny relevant qualificationsHow to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer

Overview - IT Service Manager: An organisation with ambitious growth plans is seeking to appoint an IT Service Manager to take full ownership of its IT function.The IT Service Manager position offers a unique opportunity to lead the planning and execution of a diverse range of IT projects while adopting a continuous improvement approach to recommend and implement new systems and processes.Key Responsibilities - IT Service Manager:Manage relationships with an external managed service provider and other third-party vendorsEnsure the managed service provider delivers in accordance with agreed SLAsPromote the adoption of technology and process improvements across the businessOversee the end-to-end delivery of projects, including but not limited to: SharePoint enhancements, Copilot deployment, networking implementation, CCTV, AI utilisation to enhance business operations and the rollout of new initiativesIn collaboration with the managed service provider, manage and maintain the IT estateOversee SaaS platformsProvide mentorship and trainingManage the Office 365 admin portal and ensure effective execution of the joiners, movers and leavers (JML) processCreate and maintain comprehensive documentationConduct internal auditsEssential Skills & Experience - IT Service Manager:Strong technical background with well-rounded IT knowledge and experience across Office 365, Active Directory, Intune and NetworkingProven project management capabilitiesDemonstrable experience liaising with a managed service provider and other third-party vendorsProactive mindset with a commitment to continuous improvement and change implementationHighly organised and detail-orientedStrong written and verbal communication skillsAnalytical and methodical troubleshooting approachWillingness to be technically hands-on when required and learn new skillsDesirable Skills - IT Service Manager:Relevant certifications - Microsoft, Cisco or similarExposure to AI implementationFamiliarity with Salesforce and CCTV systemsExperience in health and social care or housing sectorsHow to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.IT Manager, IT Service Manager, IT Service Delivery Manager

Job Title: Interpreter Contract details: ad hoc basis contract that runs up until 31st March, 2026 in Central London Pay rate: up to £47.29 p/h Inside IR35 Start Date: ASAPOverview As an Interpreter you will play a pivotal role in facilitating effective written communication between staff and customers who speak Dari and Pashto. The Interpreter will have exceptional language proficiency, cultural sensitivity, and strong interpersonal skills will be instrumental in bridging linguistic gaps, enabling successful written interactions with customers and case work resolution.Key Responsibilities - InterpreterInterpretation Services: Provide accurate and timely translations of Afghan documents and ability to translate to English and vice versa.Cultural Competence: Possess a deep understanding and appreciation of cultural nuances to ensure the accurate transmission of meanings during translation.Active Listening: If and when, required, actively listen and comprehend the speaker's message, conveying the intended meaning faithfully while maintaining impartiality and professionalism.Confidentiality: Maintain the highest level of confidentiality and integrity, safeguarding sensitive information encountered during interpretation assignments.Note-Taking: if required effectively take notes during interpretation to assist in conveying complex or lengthy information accurately.Team Collaboration: Collaborate with other interpreters and language professionals to share insights, improve skills, and enhance overall service quality.Continuous Professional Development: Engage in ongoing training and professional development to stay updated with language trendsEssential Skills and Experience - InterpreterActive SC Clearance or being eligible to undergo checksLanguage Proficiency: Fluency in Dari and Pashto, demonstrated through formal education or professional experience.Interpersonal Skills: Excellent verbal and written communication skills, coupled with the ability to remain composed under pressure and adapt to various speaking styles.Cultural Awareness: Deep understanding of cultural differences and sensitivities, with a strong commitment to promoting cross-cultural understanding.Knows formal documentation to recognise if genuine.Professional Experience: Proven experience in interpretation services is desirable.Technology Aptitude: Familiarity with Microsoft and willingness to learn how to use the platforms.Punctuality and Reliability: A track record of punctuality and dependabilityTo express your interest in the Interpreter, please submit your CV today. Interpreter, Linguist

Lead Security Architect - £800 per day - SC ClearedRate: £800 per dayLocation: Remote and ManchesterDuration: 9 Months (extendable)The role:A leading Central Government Institution are seeking a Lead Security Architect (SIEM/SOC/Splunk) to advise and implement, or manage, implementation of tactical and strategic improvements to the SIEM and associated components.This is an initial 9-month contract, Inside IR35 and requires active SC Clearance.Skills & Experience requirements:SIEM Engineering and Architecture skills, specifically in Splunk SaaSA credible technology leader who can drive through technology and process change.Splunk SaaS experience and expertise as a lead architect and/or engineerExperience of defining improvements within Cyber departments, particularly, SIEM improvements within Cyber Security Operations Centre (CSOC) functions that result in an increase in SIEM Maturity Levels.Experience of the lifecycle of SIEM delivery, including convergence from other SIEMs.If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Title: Customer Service Advisor Salary: up to £25,000 + Benefits Location: Worcester - onsite Contract: Permanent Working hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experiencePrior experience within the energy sectorGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it grows Customer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

Role: Data Analyst Location: Esher - Hybrid 4 days a week on site Salary: £60,000 to £70,000 + Benefits Working hours - 8:00am - 5:00pm An organisation based in Esher are looking transform their Data Division and currently have a fantastic opportunity for a Data Analyst. The Analyst will need to have excellent communication skills to engage with stakeholders and the confidence to question stakeholders and present new ideas.This company is looking for a Data Analyst who has a strong base of knowledge and is looking to join a supportive team. They will have the chance to work with the 3rd party supplier who are supporting the organisation in developing the Azure Data Lake as well as AI & Machine learning. There are various ways for the Data Analyst to build on their current skill set with plenty of opportunities for progression.Essential Skills - Data Analyst:Azure Data LakeAzure FabricPower BIPythonETLSQLClear communication skillsDesirable Skills - Data Analyst:Ability to manipulate data from APIDAXUnderstanding of the Data Lifecyle (Ingestion, Transformation and Consumption)Any related QualificationsIf you are interested in this great opportunity to join organisation who place employee satisfaction and development over profit, then please apply for this Data Analyst with a copy of your latest CV and we will be in touch.Azure / Azure Data Lake / MS Fabric / Azure Fabric / Fabric / Python / SQL / SQL Server / Data Transformation/ / ETL / Problem Solving / Data Analyst / Data Developer / Power BI /

Job Title: Software Developer Rate: £550 per day (Inside IR35) Location: 1 day a week onsite in Exter Contract Type: until 30/01/2026 Start Date: ASAP Clearance: SC ClearanceAre you a highly skilled Software Developer with a passion for building secure, scalable cloud-native applications? We're looking for an experienced Software Developer to join a high-impact public sector project driving innovation at national scale. This is a fantastic opportunity to contribute to a forward-thinking digital transformation programme within a collaborative, agile team.The Role - Software Developer You will play a central role in designing, developing, and maintaining full-stack applications using JavaScript, TypeScript and AWS serverless technologies. The Software Developer will work across the full software development lifecycle-from concept through to deployment-ensuring the solutions are robust, secure and maintainable. Automated testing, continuous integration and best practice coding standards will be second nature to you.Key Responsibilities - Software DeveloperDevelop and deploy scalable, high-performance applications using JavaScript/TypeScript and AWS serverless architectureApply Agile methodologies and collaborate cross-functionally in a modern DevOps environmentLead and implement robust automated testing frameworks to ensure code quality and long-term maintainabilityContribute to continuous integration and delivery pipelines (CI/CD), maintaining secure, clean and well-documented code Required Skills & Experience - Software DeveloperActive SC Clearance (mandatory)Expert in JavaScript, TypeScript, AWS Serverless, Jira and GitHubFull Stack experience, with the ability to deliver across front-end, back-end and cloud environmentsStrong grasp of Agile principles and working practicesProven experience with test automation in modern development pipelines Desirable Skills - Software DeveloperAngular frameworkInfrastructure as Code (CDK/Terraform)Cypress or equivalent test automation tools This is a chance to be part of a high-performing agile delivery team where your expertise will directly influence user-facing systems and contribute to impactful public services. If you're a Full Stack Developer ready to take the next step in a rewarding contract role, apply now to find out more.Developer, Programmer, Software Engineer, Fullstack Developer, Fullstack Software Engineer

Job Title: Knowledge and Information Manager Rate: £414 per day (Outside IR35) Location: 3 days a week in Milton Keynes & occasional onsite in London Contract Type: 4 months + Ext Start Date: ASAP Clearance: Candidates must be eligible for security clearance Overview Involved Solutions is recruiting for an experienced Knowledge and Information Manager to support a high-profile government client in the delivery of integrated information governance, records management, and knowledge systems. The Knowledge and Information Manager is a strategically important role requiring on-site presence in both London and Milton Keynes, working across systems and departments to ensure that data, intellectual property and records are managed compliantly and efficiently.The Knowledge and Information Manager position will suit an accomplished information governance specialist to engage with senior stakeholders, advise on best practice, and ensure that organisational knowledge is structured, accessible, and protected.Key Responsibilities - Knowledge and Information ManagerOversight of designated knowledge and information systems, ensuring integration and strategic alignment.Provide subject matter expertise on data governance, knowledge architecture, records management, and IP handling.Actively engage with stakeholders across departments to embed records and information management best practices via the Information Asset Register.Attend and contribute to senior stakeholder meetingsDeliver day-to-day advice and operational support across knowledge and information management areas. Essential Skills & Experience - Knowledge and Information ManagerTechnical understanding of structuring information using taxonomies, metadata standards, glossaries, and dictionaries.Demonstrated experience with content management systems and database structuring.Deep working knowledge across the following domains:Information ArchitectureInformation ManagementRecords ManagementData GovernanceRisk ManagementStakeholder EngagementRelevant Level 3 RQF qualification or equivalent professional certification.How to Apply To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.

We're hiring a Digital Analytics Specialist to lead the implementation and management of web and mobile analytics infrastructure. This role will focus on the end-to-end setup of GA4 and GTM, ensuring robust data collection frameworks across all platforms. You'll play a key role in shaping the analytics capabilities by collaborating with product, engineering, and marketing teams.About the role:Lead the end-to-end implementation of Google Analytics 4 (GA4) and Google Tag Manager (GTM) across websites and mobile applications.Design and deploy custom dataLayer structures to support detailed and reliable event tracking.Implement mobile app tracking (iOS & Android) using GTM, Firebase, Amplitude, and Adjust.Integrate GA4 and GTM with third-party platforms including CRM systems, marketing automation tools, and product platforms.Work closely with developers and product managers to ensure consistent and accurate data collection across all digital touchpoints.Debug and validate analytics implementations using tools like Google Tag Assistant, GA4 DebugView, and browser dev tools.Maintain clear and comprehensive documentation including tracking specifications and implementation guides.Support reporting and insights delivery through GA4, Amplitude dashboards, and BI tools. About you:Strong hands-on experience with Google Tag Manager and GA4.Strong SQL experienceProven expertise in building and troubleshooting advanced dataLayer configurations.Deep understanding of mobile analytics platforms such as Firebase, Adjust, Amplitude, and GTM SDK.Familiarity with privacy regulations and consent frameworks (e.g., GDPR, CCPA) and their impact on tracking strategies.Experience integrating analytics with platforms like HubSpot, Salesforce, Segment, or similar.Ability to collaborate effectively with cross-functional teams including developers, QA, and marketing.Working knowledge of JavaScript, HTML, and browser debugging tools.

Job Title: 1st/2nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools.The 1st/2nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1st/2nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools.In addition, the 1st/2nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software.Essential Skills & Experience - 1st/2nd Line IT Support Engineer:Active Directory - Manage users, create accounts, group management, account sync with Office 365Office 365 - Teams management, email support, adding to distribution listsHardware - Experience troubleshooting, printers, whiteboards, TVs, projectorsWindows 10/11Educational experienceDesirable Skills - 1st/2nd Line IT Support Engineer:MSP experienceSharePoint or OneDrive, Networking, Intune, Backups & cablingAny relevant qualificationsHow to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer

Overview - IT Service Manager: An organisation with ambitious growth plans is seeking to appoint an IT Service Manager to take full ownership of its IT function.The IT Service Manager position offers a unique opportunity to lead the planning and execution of a diverse range of IT projects while adopting a continuous improvement approach to recommend and implement new systems and processes.Key Responsibilities - IT Service Manager:Manage relationships with an external managed service provider and other third-party vendorsEnsure the managed service provider delivers in accordance with agreed SLAsPromote the adoption of technology and process improvements across the businessOversee the end-to-end delivery of projects, including but not limited to: SharePoint enhancements, Copilot deployment, networking implementation, CCTV, AI utilisation to enhance business operations and the rollout of new initiativesIn collaboration with the managed service provider, manage and maintain the IT estateOversee SaaS platformsProvide mentorship and trainingManage the Office 365 admin portal and ensure effective execution of the joiners, movers and leavers (JML) processCreate and maintain comprehensive documentationConduct internal auditsEssential Skills & Experience - IT Service Manager:Strong technical background with well-rounded IT knowledge and experience across Office 365, Active Directory, Intune and NetworkingProven project management capabilitiesDemonstrable experience liaising with a managed service provider and other third-party vendorsProactive mindset with a commitment to continuous improvement and change implementationHighly organised and detail-orientedStrong written and verbal communication skillsAnalytical and methodical troubleshooting approachWillingness to be technically hands-on when required and learn new skillsDesirable Skills - IT Service Manager:Relevant certifications - Microsoft, Cisco or similarExposure to AI implementationFamiliarity with Salesforce and CCTV systemsExperience in health and social care or housing sectorsHow to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.IT Manager, IT Service Manager, IT Service Delivery Manager

Job Title: Interpreter Contract details: ad hoc basis contract that runs up until 31st March, 2026 in Central London Pay rate: up to £47.29 p/h Inside IR35 Start Date: ASAPOverview As an Interpreter you will play a pivotal role in facilitating effective written communication between staff and customers who speak Dari and Pashto. The Interpreter will have exceptional language proficiency, cultural sensitivity, and strong interpersonal skills will be instrumental in bridging linguistic gaps, enabling successful written interactions with customers and case work resolution.Key Responsibilities - InterpreterInterpretation Services: Provide accurate and timely translations of Afghan documents and ability to translate to English and vice versa.Cultural Competence: Possess a deep understanding and appreciation of cultural nuances to ensure the accurate transmission of meanings during translation.Active Listening: If and when, required, actively listen and comprehend the speaker's message, conveying the intended meaning faithfully while maintaining impartiality and professionalism.Confidentiality: Maintain the highest level of confidentiality and integrity, safeguarding sensitive information encountered during interpretation assignments.Note-Taking: if required effectively take notes during interpretation to assist in conveying complex or lengthy information accurately.Team Collaboration: Collaborate with other interpreters and language professionals to share insights, improve skills, and enhance overall service quality.Continuous Professional Development: Engage in ongoing training and professional development to stay updated with language trendsEssential Skills and Experience - InterpreterActive SC Clearance or being eligible to undergo checksLanguage Proficiency: Fluency in Dari and Pashto, demonstrated through formal education or professional experience.Interpersonal Skills: Excellent verbal and written communication skills, coupled with the ability to remain composed under pressure and adapt to various speaking styles.Cultural Awareness: Deep understanding of cultural differences and sensitivities, with a strong commitment to promoting cross-cultural understanding.Knows formal documentation to recognise if genuine.Professional Experience: Proven experience in interpretation services is desirable.Technology Aptitude: Familiarity with Microsoft and willingness to learn how to use the platforms.Punctuality and Reliability: A track record of punctuality and dependabilityTo express your interest in the Interpreter, please submit your CV today. Interpreter, Linguist