PMO Transformation Manager (Customer Operations)

Role Type:
Permanent
Salary:
AED 30000 - AED 36000 per month
Location:
Dubai
Ref:
BBBH3644_1760500648

Job description

We have partnered with a leading UAE conglomerate to hire a PMO Transformation Manager.

This role will support the PMO Director in driving operational excellence and transformation across all customer-facing functions.

It's less about managing a single project and more about creating structure, visibility, and delivery discipline across multiple workstreams, ensuring performance, governance, and reporting all align to the wider transformation agenda.

About the role:

  • Support the PMO Director in planning, tracking, and governing customer operations transformation projects.
  • Build visibility across key metrics, KPIs, and project milestones through structured reporting and dashboards.
  • Coordinate stakeholders across multiple departments to ensure timelines, deliverables, and quality standards are met.
  • Drive consistency and documentation across customer processes to enable scalable operations and improved experience.
  • Contribute to the design and rollout of PMO frameworks, templates, and reporting standards.


About you:

  • 6-8 years' experience in transformation, PMO, or project delivery within large organisations.
  • Strong background in governance, reporting, and performance tracking.
  • Skilled in Power BI or equivalent tools to build performance visibility.
  • Excellent stakeholder management and communication skills.
  • PMP certification or PMO experience within customer operations is highly desirable.

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£750 - £825 per day
Contract

Head of Product - Government/Payments - £825 per day - ContractRate: Up to £825 per dayIR35: InsideLocation: Hybrid - London preferred (Manchester or Bristol also considered). Attendance typically 1-2 days per week, with occasional travel required.Clearance: BPSS required, SC eligible as a minimum.The Role:A leading Central Government organisation is seeking an experienced Head of Product (G6) to join its Senior Management Team on an interim basis.You will provide strategic leadership across a portfolio of nationally critical digital platforms (GOV.UK Pay, GOV.UK Notify, GOV.UK Forms and GOV.UK Emergency Alerts. Working closely with Heads of Engineering, Delivery and Design, you will help shape departmental strategy, drive product excellence, and ensure the successful delivery of services used across Government and the wider public sector.This is a high-profile leadership role overseeing product professionals, supporting services that operate at national scale and form part of the UK's critical digital infrastructure.Experience & Requirements:Proven experience operating at Head of Product, Director of Product, Product Lead, Principal Product Manager or Group Product Manager level within large, complex organisations.Strong track record leading large product functions, departments and multidisciplinary teams, including line management of senior product professionals.Experience defining and delivering product strategy, vision and roadmaps for large-scale digital platforms used by millions of users.Significant experience with platform products (B2B or B2B2C), ideally within complex technology environments.Payments experience is highly desirable, particularly within large-scale platform or transaction-based services.Exceptional senior stakeholder management skills, with experience engaging executives, ministers, directors or equivalent senior leadership groups.Demonstrable experience operating within large-scale organisations and navigating complex stakeholder environments.Strong coaching and mentoring capability, with a passion for developing product teams and raising product management standards.Collaborative leadership style with the ability to thrive within a flat, highly supportive senior management team.Government, public sector or GDS experience is advantageous, although candidates from large-scale commercial organisations will also be considered.Experience applying AI within product environments would be beneficial but is not essential.Key Attributes:Large-scale digital platform leadership.Strong stakeholder engagement and influencing skills.Collaborative leadership and people management experience.If you are an experienced product leader with a background in large-scale platforms, payments, or nationally significant digital services, please apply and we will be in touch to discuss the opportunity further.

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Remote
Oracle Fusion Test Manager - up to £100,000 + Bonus - Remote
Belfast, County Antrim
£80000.00 - £100000.00 per annum + Bonus + Benefits
Permanent

Oracle Fusion Test ManagerSalary: up to £100,000 + Bonus + BenefitsLocation: Remote (Adhoc travel to Belfast - Expenses Covered)Working Hours: 40 hours per week - Full timeJob Type: PermanentAre you an experienced Test Manager with a background in Oracle Fusion or large-scale ERP transformation programmes?We are seeking an Oracle Fusion Test Manager to lead end-to-end testing activities across a major Oracle Fusion implementation supporting a high-profile public sector client. This Oracle Fusion Test Manager will give you the opportunity to take ownership of testing strategy, governance and delivery across a complex enterprise programme, ensuring quality, compliance and successful outcomes throughout the testing lifecycle.The Oracle Fusion Test Manager will work closely with business stakeholders, functional consultants, technical teams and delivery leadership to drive testing excellence across Oracle Fusion environments.Responsibilities for the Oracle Fusion Test Manager:Define and execute the overall testing strategy across Oracle Fusion upgrades, integrations and change initiativesLead and manage all phases of testing, including: Functional Testing, System Integration Testing (SIT), Regression Testing, User Acceptance Testing (UAT)Manage and mentor test analysts, test leads and wider testing resourcesDevelop testing schedules, resource plans and delivery timelinesWork closely with business and technical stakeholders to design effective test scenarios and coverageTrack testing progress, risks, defects and quality metrics, providing regular updates to programme leadershipDrive adoption of testing best practices, automation frameworks and continuous improvement initiativesEnsure compliance with governance, audit and quality assurance requirementsLead defect triage activities and coordinate resolution across programme teamsEssential Skills for the Oracle Fusion Test Manager:Proven experience as a Test Manager within Oracle Fusion, Oracle Cloud or large-scale ERP programmesStrong understanding of end-to-end testing methodologies and testing governanceExperience managing enterprise testing lifecycles across complex implementations, upgrades or transformation programmesExperience with testing tools such as: JIRA, Zephyr, Opkey, Similar enterprise testing platformsExperience delivering both functional and non-functional testing, including: Performance, Security, Accessibility, Compatibility, Infrastructure Testing, Operational Acceptance Testing (OAT), Business Continuity and Disaster Recovery (BCDR)Strong stakeholder management and communication skillsProven leadership experience managing testing teams and delivery workstreamsAbility to manage multiple priorities while maintaining quality and governance standardsDesirable Skills for the Oracle Fusion Test Manager:Oracle Fusion implementation programmesPublic sector transformation programmesTest automation frameworks and automation strategyExperience implementing testing best practices across enterprise environmentsThis is an excellent opportunity to join a large-scale Oracle Fusion programme where you will play a key role in ensuring delivery quality, programme assurance and successful business outcomes.

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Remote
Data Protection Lead - £650 per day - 6 Month Contract
London
£550 - £650 per day
Contract

Data Protection Lead - £650 per day - 6 Month ContractRate: Up to £650 per dayIR35: InsideLocation: Hybrid - London, Bristol or Manchester. Typically, 1 day per week on-site, with flexibility available for the right candidate.Clearance: BPSS requiredThe Role:A leading Central Government organisation is seeking an experienced Data Protection Lead to join its Data Governance team on an initial 6-month contract.This is a hands-on operational role, supporting digital delivery teams by embedding privacy-by-design principles, managing data protection risks and ensuring products and services remain compliant while moving at pace. You will work closely with product, technology and analytics teams to deliver practical data protection solutions, including DPIAs, privacy notices, records of processing activities and risk assessments. The role requires someone who can confidently understand complex digital products, assess privacy risks and provide pragmatic advice that enables delivery.Experience & RequirementsMinimum 3 years' experience in data protection and privacy roles, with strong practical delivery experience.Proven experience delivering Data Protection Impact Assessments (DPIAs) and supporting privacy risk assessments.Strong understanding of privacy-by-design principles and applying data protection controls within digital products and services.Experience advising on PECR, cookies, analytics, tracking technologies and consent models is highly desirable.Ability to analyse complex technical products and identify privacy, compliance and operational risks.Strong understanding of UK GDPR and data protection legislation.Experience working collaboratively with technical teams, product teams and business stakeholders.Strong communication skills, with the ability to explain complex privacy requirements to non-technical audiences.Pragmatic problem-solving approach with excellent attention to detail.Experience within Government, public sector or digital delivery environments is desirable.Understanding of emerging technologies, including AI risk management, would be beneficial.Qualifications Relevant privacy qualification desirable, including:Data Protection Practitioner CertificateCIPP/ECIPMCIPTUK GDPR Practitioner qualificationEquivalent practical experience will also be considered.Key SkillsData Protection & PrivacyDPIAsPrivacy by DesignUK GDPRPECR & CookiesRisk AssessmentDigital Product DeliveryData GovernanceStakeholder Engagement If you are an experienced Data Protection professional with strong digital privacy experience and enjoy working hands-on with delivery teams, please apply and we will be in touch to discuss the opportunity further.

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Hybrid
Senior Business Analyst - SC Cleared - 6 Month Contract
Milton Keynes, Buckinghamshire
£450 - £530 per day
Contract

Senior Business Analyst - SC Cleared - 6 Month ContractRate: Up to £530 per dayIR35: InsideLocation: Hybrid - Milton KeynesClearance: Active SC Clearance requiredThe Role:A leading Government organisation is seeking an experienced Senior Business Analyst to support the delivery of large-scale technology and operational change programmes.Working across the full software development lifecycle, you will collaborate with business, technology, infrastructure and operations teams to define requirements, support development and testing, and ensure solutions are secure, compliant and aligned to business needs. You will play a key role in impact assessments, requirements management and operational readiness across complex programmes.Experience & Requirements:Proven experience working across the full Software Development Lifecycle (SDLC), including requirements gathering, development support, testing, UAT and implementation.Strong understanding of technical delivery, with experience working closely alongside development and testing teams.Demonstrable experience delivering Business Analysis within large-scale technology or government programmes.Experience producing structured impact assessments, identifying risks, dependencies and downstream business impacts.Strong knowledge of testing methodologies, including System Integration Testing (SIT), UAT, regression testing and defect management.Ability to translate business requirements into clear, structured and testable technical specifications.Strong analytical skills with experience using data to validate requirements and support solution design.Excellent stakeholder management skills, with experience facilitating workshops and engaging with both internal and external stakeholders.Ability to work effectively in fast-paced, evolving environments while managing competing priorities.Government, public sector or other highly regulated environment experience is highly desirable. Essential Skills: Full SDLC experienceRequirements EngineeringImpact AssessmentsDevelopment & Testing SupportSIT & UATStakeholder ManagementBusiness Process AnalysisData Analysis If you are an SC Cleared Senior Business Analyst with strong technical delivery experience and a background supporting complex technology programmes, we'd love to hear from you.

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Hybrid
Principal Engineer (Java) - up to £105,000 + Bonus - Hybrid
Coventry, West Midlands
£75000.00 - £105000.00 per annum + Bonus + Benefits
Permanent

Principal Java Engineer (AWS / Microservices)Salary: Up to £105,000 + Bonus + BenefitsLocation: Coventry or Central London - Hybrid (2 days per week onsite)Working Hours: 40 hours per week - Full timeJob Type: PermanentA globally established organisation is seeking an experienced Principal Java Engineer to shape the future of large-scale digital platforms used by millions of customers.This role will focus on driving engineering excellence, defining technical standards and leading the design of scalable, high-availability systems across a modern cloud-native environment.Responsibilities for the Principal Java Engineer:Define and evolve engineering strategy, standards and best practices across your domainLead technical direction across multiple engineering teams (on & offshore) and programmesDesign and oversee delivery of large-scale, distributed systems using modern technologiesProvide expert guidance on technical risk, architecture decisions and prioritisationSupport Staff Engineers and development teams with deep technical leadershipDrive adoption of DevOps, CI/CD, automation and modern engineering practicesLeverage AI and intelligent automation to improve productivity and delivery outcomesMentor engineers and contribute to a strong engineering culture and community of practiceWork closely with senior stakeholders to align technology with business goalsEssential Skills for the Principal Java Engineer:Deep hands-on expertise in Java, Spring Boot, Microservices, Kafka and AWSExperience managing on and offshore teamsStrong understanding of software architecture and scalable system designExperience leading development of high-performance distributed systemsExperience defining and governing technical standards and engineering practicesStrong leadership, mentoring and stakeholder engagement skillsDesirable Skills for the Principal Java Engineer:Strong advocate of Agile delivery and modern engineering ways of workingExperience building collaborative engineering communitiesComfortable making data-driven technical decisions at scaleExperience working closely with senior engineering leadership teamsIf you are a senior Java engineering leader looking to shape modern platforms at scale while remaining close to technology, this role offers strong influence, complex challenges and long-term impact.

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Hybrid
Parliamentary & Complaints Caseworker - 6 Month Contract
London
£300 - £350 per day
Contract

Parliamentary & Complaints Caseworker - 6 Month ContractRate: Up to £350 per dayIR35: InsideLocation: Hybrid (Government office location)The Role:A leading Central Government organisation is seeking an experienced Parliamentary & Complaints Caseworker to join its Strategy, Policy & Engagement team on an initial 6-month contract.This role is responsible for managing complex casework and complaints, investigating operational issues, supporting service improvement, and providing high-quality responses to parliamentary and high-profile enquiries.You will work closely with operational teams and senior stakeholders to resolve complex issues, improve user outcomes and ensure compliance with governance and statutory requirements.Experience & RequirementsProven experience managing complex complaints, casework or high-profile operational issues.Experience investigating operational or digital service issues, gathering evidence and identifying root causes.Strong stakeholder management skills with the ability to influence and build trusted relationships across multiple teams.Experience using qualitative and quantitative data to identify trends and drive service improvements.Ability to manage complex cases through to resolution while balancing competing priorities.Excellent written communication skills with experience producing high-quality correspondence, briefings and responses for senior stakeholders.Strong understanding of governance, compliance and user-focused service delivery.Government or public sector experience is desirable.Key SkillsComplex Case ManagementComplaints HandlingParliamentary CorrespondenceInvestigationsStakeholder ManagementService ImprovementGovernanceWritten BriefingsIf you have experience managing complex casework within a regulated or public-facing environment and are looking for your next contract opportunity, please apply and we will be in touch to discuss the role further.

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Hybrid
Counter Fraud Associate - up to £250/day Inside IR35
City of London, London
£200.00 - £250.00 per day
Contract

Counter Fraud AssociateRate: Up to £250 per day (Inside IR35)Contract: 9 Months + ExtensionLocation: Hybrid - 2 days per month onsite in Central LondonWorking Hours: 37.5 hours per weekWe're supporting a central government organisation seeking a Counter Fraud Associate to join a busy Fraud Operations team helping protect critical digital public services from fraudulent activity.This is an excellent opportunity for someone with experience in fraud operations, financial crime or fraud investigations who enjoys analysing data, identifying suspicious activity and supporting fraud prevention within a fast paced operational environment.Responsibilities for the Counter Fraud Associate:Review and triage fraud alerts generated from live operational dataMonitor emerging fraud trends and identify suspicious patterns or anomaliesEscalate potential fraud risks to Fraud Analysts and wider operational teamsSupport larger fraud investigations and analytical activitiesManage fraud queues and operational workstreams, ensuring service levels are maintainedPrioritise workloads within a fast moving operational environmentCommunicate fraud assessments and investigation outcomes to senior stakeholdersContribute to the continuous improvement of fraud detection processesEssential Skills for the Counter Fraud Associate:Active SC clearanceExperience working within Fraud Operations, Counter Fraud or Financial CrimeAbility to assess fraud risks and communicate findings clearlyExperience identifying trends, anomalies and suspicious activity within operational dataStrong analytical and problem solving skillsAbility to manage competing priorities within a fast paced environmentExcellent attention to detailStrong written and verbal communication skillsComfortable working independently and collaboratively within a teamDesirable Skills for the Counter Fraud Associate:Experience working with fraud monitoring toolsExperience supporting fraud investigationsKnowledge of fraud prevention best practice Counter Fraud Associate, Counter Fraud Analyst, Financial Crime Associate, Financial Crime Analyst

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Remote
DevOps Engineer - £675 per day - 4 Month Contract - SC Cleared
London
£600 - £675 per day
Contract

DevOps Engineer - £675 per day - 4 Month Contract - SC ClearedRate: £675 per dayIR35: InsideLocation: Hybrid/Remote - London, Manchester or Bristol.The Role:A leading Central Government organisation is seeking an experienced DevOps Engineer to join a high-performing platform team on an initial 4-month contract.This role will focus on building, maintaining and improving cloud infrastructure supporting complex internal government platforms. The successful candidate will be a hands-on engineer with strong experience across AWS, Infrastructure as Code, Kubernetes and CI/CD, capable of contributing immediately without requiring significant ramp-up time.Experience & Requirements:Strong hands-on experience building and supporting cloud infrastructure within AWS environments.Proven expertise with Kubernetes, containerisation technologies and orchestration platforms, including Docker, ECS and ideally EKS.Strong Infrastructure as Code experience using Terraform.Experience designing, implementing and maintaining CI/CD pipelines, ideally using GitHub Actions.Good understanding of AWS security, IAM, access controls and operational best practices.Experience supporting complex production systems and large-scale platforms.Strong communication and collaboration skills within multidisciplinary teams.Ability to write clear technical documentation, tickets and progress updates.Experience identifying and escalating risks, issues and dependencies effectively.Government or public sector experience is beneficial but not essential.Experience working on internal-facing platforms, data platforms or analytical platforms would be advantageous.Key Skills:AWSKubernetes (EKS desirable)DockerECSTerraformCI/CDGitHub ActionsIAM & Security Controls If you hold active SC Clearance and have strong AWS, Terraform and Kubernetes experience, please apply and we will be in touch to discuss the opportunity further.

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Workplace
1st / 2nd Line Service Desk Analyst - Hybrid - £37k - £40k
City of London, London
£35000 - £40000 per annum + + Annual Salary Reviews + Benefits
Permanent

Job title: 1st / 2nd Line Service Desk Analyst Location: Central London - 5 days a week onsite Salary: £35,000 - £40,000 + Annual Salary Reviews + Benefits Start date: ASAP Working hours: 8:00am - 4:00pm We are partnering with a highly reputable organisation seeking a 1st / 2nd Line Service Desk Analyst to join their close-knit IT team based in Central London. This is an excellent opportunity for a 1st / 2nd Line Service Desk Analyst looking to accelerate their IT career within a collaborative environment that actively invests in employee development through funded certifications, training and exposure to infrastructure and cloud-based projects. Working as the dedicated onsite IT presence in the London office, the 1st / 2nd Line Service Desk Analyst will support users directly through a mixture of ticket resolution, face-to-face support and remote troubleshooting, while collaborating closely with Service Desk Engineers based across additional office locations.This is a varied position where no two days are the same, giving the 1st / 2nd Line Service Desk Analyst exposure to BAU support, project work and the opportunity to broaden your technical skillset across modern Microsoft technologies and cloud transformation initiatives.Essentials - 1st / 2nd Line Service Desk Analyst:Experience working within an Office 365 environmentActive Directory and Entra ID administration (users and group policy management)Windows device imaging and system administrationAbility to manage priorities and work independentlyStrong initiative and problem-solving capabilityDesirables - 1st / 2nd Line Service Desk Analyst:IntuneSageIFSIntelecsWhat's in it for you?Funded certifications and training coursesExposure to infrastructure and cloud migration projectsCareer progression opportunitiesProject involvement alongside BAU supportStrong team culture with regular socialsOpen and collaborative environment where communication is encouraged at every levelIf you're a motivated 1st / 2nd Line Service Desk Analyst looking for a new challenge and the opportunity to develop your career within a supportive and forward-thinking environment, please apply with your most up to date CV.

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Hybrid
Head of Product - Government/Payments - £825 per day
London
£750 - £825 per day
Contract

Head of Product - Government/Payments - £825 per day - ContractRate: Up to £825 per dayIR35: InsideLocation: Hybrid - London preferred (Manchester or Bristol also considered). Attendance typically 1-2 days per week, with occasional travel required.Clearance: BPSS required, SC eligible as a minimum.The Role:A leading Central Government organisation is seeking an experienced Head of Product (G6) to join its Senior Management Team on an interim basis.You will provide strategic leadership across a portfolio of nationally critical digital platforms (GOV.UK Pay, GOV.UK Notify, GOV.UK Forms and GOV.UK Emergency Alerts. Working closely with Heads of Engineering, Delivery and Design, you will help shape departmental strategy, drive product excellence, and ensure the successful delivery of services used across Government and the wider public sector.This is a high-profile leadership role overseeing product professionals, supporting services that operate at national scale and form part of the UK's critical digital infrastructure.Experience & Requirements:Proven experience operating at Head of Product, Director of Product, Product Lead, Principal Product Manager or Group Product Manager level within large, complex organisations.Strong track record leading large product functions, departments and multidisciplinary teams, including line management of senior product professionals.Experience defining and delivering product strategy, vision and roadmaps for large-scale digital platforms used by millions of users.Significant experience with platform products (B2B or B2B2C), ideally within complex technology environments.Payments experience is highly desirable, particularly within large-scale platform or transaction-based services.Exceptional senior stakeholder management skills, with experience engaging executives, ministers, directors or equivalent senior leadership groups.Demonstrable experience operating within large-scale organisations and navigating complex stakeholder environments.Strong coaching and mentoring capability, with a passion for developing product teams and raising product management standards.Collaborative leadership style with the ability to thrive within a flat, highly supportive senior management team.Government, public sector or GDS experience is advantageous, although candidates from large-scale commercial organisations will also be considered.Experience applying AI within product environments would be beneficial but is not essential.Key Attributes:Large-scale digital platform leadership.Strong stakeholder engagement and influencing skills.Collaborative leadership and people management experience.If you are an experienced product leader with a background in large-scale platforms, payments, or nationally significant digital services, please apply and we will be in touch to discuss the opportunity further.

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Remote
Oracle Fusion Test Manager - up to £100,000 + Bonus - Remote
Belfast, County Antrim
£80000.00 - £100000.00 per annum + Bonus + Benefits
Permanent

Oracle Fusion Test ManagerSalary: up to £100,000 + Bonus + BenefitsLocation: Remote (Adhoc travel to Belfast - Expenses Covered)Working Hours: 40 hours per week - Full timeJob Type: PermanentAre you an experienced Test Manager with a background in Oracle Fusion or large-scale ERP transformation programmes?We are seeking an Oracle Fusion Test Manager to lead end-to-end testing activities across a major Oracle Fusion implementation supporting a high-profile public sector client. This Oracle Fusion Test Manager will give you the opportunity to take ownership of testing strategy, governance and delivery across a complex enterprise programme, ensuring quality, compliance and successful outcomes throughout the testing lifecycle.The Oracle Fusion Test Manager will work closely with business stakeholders, functional consultants, technical teams and delivery leadership to drive testing excellence across Oracle Fusion environments.Responsibilities for the Oracle Fusion Test Manager:Define and execute the overall testing strategy across Oracle Fusion upgrades, integrations and change initiativesLead and manage all phases of testing, including: Functional Testing, System Integration Testing (SIT), Regression Testing, User Acceptance Testing (UAT)Manage and mentor test analysts, test leads and wider testing resourcesDevelop testing schedules, resource plans and delivery timelinesWork closely with business and technical stakeholders to design effective test scenarios and coverageTrack testing progress, risks, defects and quality metrics, providing regular updates to programme leadershipDrive adoption of testing best practices, automation frameworks and continuous improvement initiativesEnsure compliance with governance, audit and quality assurance requirementsLead defect triage activities and coordinate resolution across programme teamsEssential Skills for the Oracle Fusion Test Manager:Proven experience as a Test Manager within Oracle Fusion, Oracle Cloud or large-scale ERP programmesStrong understanding of end-to-end testing methodologies and testing governanceExperience managing enterprise testing lifecycles across complex implementations, upgrades or transformation programmesExperience with testing tools such as: JIRA, Zephyr, Opkey, Similar enterprise testing platformsExperience delivering both functional and non-functional testing, including: Performance, Security, Accessibility, Compatibility, Infrastructure Testing, Operational Acceptance Testing (OAT), Business Continuity and Disaster Recovery (BCDR)Strong stakeholder management and communication skillsProven leadership experience managing testing teams and delivery workstreamsAbility to manage multiple priorities while maintaining quality and governance standardsDesirable Skills for the Oracle Fusion Test Manager:Oracle Fusion implementation programmesPublic sector transformation programmesTest automation frameworks and automation strategyExperience implementing testing best practices across enterprise environmentsThis is an excellent opportunity to join a large-scale Oracle Fusion programme where you will play a key role in ensuring delivery quality, programme assurance and successful business outcomes.

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