2nd Line IT Support Engineer - up to £39,000 + Bonus + Benefits
Job description
Title: 2nd Line IT Support Engineer
Salary: up to £39,000 + Benefits
Location: onsite in Loughton with some travel to client site (travel costs will be covered)
Contract: Permanent
Working hours: Monday to Friday - 9:30am - 6pm
A family run Managed Service Provider which has significant growth plans is looking to bolster its 2nd Line support team. The 2nd Line IT Support Engineer will be working in a fast paced and pressurised environment and be given the opportunity to deal with BAU tickets, projects and get certifications and training courses funded.
2nd Line IT Support Engineer - Responsibilities:
- Resolve tickets including but not limited to; Office 365, Azure, Intune, SharePoint, OneDrive, hardware, cyber security, DNS, DHCP, TCP/IP, routers, switches, access points
- Support their clients across an array of industries
- Escalate issues as and when required
- Project involvement could entail - server/cloud migrations, office fit outs, building routers & switches, unified controllers
- When required travel to different client sites (once or twice per month)
- Utilise your troubleshooting skills to resolve issues you may not have come across before
- Opportunities to grow and progress into cloud, security, networking and more
- Complete an Azure or Office 365 certification within your first 3 months (the business will pay for it)
2nd Line IT Support Engineer - Essential Requirements:
- Driving license & a vehicle
- Networking protocol knowledge - DNS, DHCP, TCP/IP, the difference between a router and a switch and how to access a router
- Intune - on/offboarding devices
- SharePoint or OneDrive - file access
- Office 365 - mailboxes, permissions, user administration & tracing emails
- Strong troubleshooting mindset
- Excellent communication skills and willing to work in a fast paced and pressurised environment
2nd Line IT Support Engineer - Desirable Skills:
- Azure and/or Office 365 certifications
- Worked in an MSP
For the 2nd Line IT Support Engineer position we are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and motivated to grow and develop your skills and expertise. If you would like to be considered for the 2nd Line IT Support Engineer role, please apply in the initial instance.
IT Support Engineer, 2nd Line Engineer, 2nd Line IT Support Engineer, IT Engineer
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We have partnered with a growing SaaS company that is scaling its engineering team and looking for a Senior Full Stack Engineer to help design, build, and enhance their platform.About the role You'll work across the full product lifecycle, from concept and design to deployment and optimisation. This is a hands-on engineering role where you'll collaborate closely with Product, Design, and DevOps teams to deliver performant, maintainable, and scalable software solutions.Responsibilities include:Building and maintaining web applications using React.js on the frontend and Node.js on the backendDesigning clean, efficient, and reusable code for both server and clientIntegrating APIs and third-party services into a robust SaaS architectureWorking closely with Product and Design teams to translate user needs into technical solutionsParticipating in code reviews and contributing to best practices and team standards About you6+ years of experience in full stack development, ideally within a SaaS or product-based environmentStrong proficiency in JavaScript, TypeScript, Node.js, and React.jsExperience with RESTful APIs, microservices, and database design (SQL/NoSQL)Familiarity with cloud environments such as AWS or GCPPassion for clean code, scalable architecture, and modern engineering practices If you're looking to join a fast-moving SaaS business with a strong engineering culture and the opportunity to make an impact, we'd like to hear from you
Senior Communications StrategistSalary: Up to £75,000 + BenefitsLocation: Hybrid - Central London (2 days per week onsite)Clearance: Active SC Clearance RequiredContract: 12 month FTC (likely extension)An international communications consultancy is seeking a Senior Communications Strategist to lead the strategic and creative direction of a high-impact strategic communications programme. This Senior Communications Strategist is a rare opportunity to shape insight-driven, behaviour-change campaigns that address some of the world's most complex social and policy challenges.Responsibilities for the Senior Communications Strategist:Develop and lead creative strategies that translate behavioural, cultural and audience insights into impactful campaignsConvert research, OSINT and behavioural data into compelling narratives, messaging frameworks and communication propositionsFacilitate workshops and co-creation sessions with partners and local stakeholders to ensure authenticity and contextual relevanceWrite creative briefs, campaign roadmaps and audience journey maps to guide the development of multi-channel contentCollaborate with creative, digital and production teams to ensure campaign outputs align with strategic objectives and intended outcomesIntegrate safeguarding, ethics and risk management principles into all campaign design and delivery processesWork closely with research and MEL teams to define measurable behavioural KPIs and assess campaign effectivenessPresent creative strategies and campaign concepts to clients and stakeholders, ensuring clarity, confidence and alignment with objectivesStay at the forefront of strategic communications best practice, continuously refining creative methodologies and innovation approachesEssential Skills for the Senior Communications Strategist:Active SC ClearanceStrong experience in creative strategy, communications planning or campaign developmentProven success designing multi-channel, insight-led campaigns in complex or sensitive environmentsStrong understanding of behavioural science, audience influence and narrative designAbility to synthesise research and behavioural data into actionable creative outputsExceptional writing, storytelling and conceptual thinking skillsExperienced in collaborating across research, digital and creative disciplines to deliver cohesive campaignsConfident communicator with a track record of presenting to senior clients and stakeholdersDesirable Skills for the Senior Communications Strategist:Experience working across government communications, social impact or international development sectorsFamiliarity with behaviour change frameworks (e.g. COM-B, EAST) and influence-mapping tools (e.g. DISARM)Understanding of ethical storytelling and responsible communication in high-risk or sensitive contextsIf you are a strategic and creative thinker who thrives on developing campaigns that drive real-world impact, this position offers the opportunity to work alongside leading experts in research, behavioural science and digital innovation. Please apply in the immediate instance. Communications Strategist, Creative Strategist, Strategic Communications Manager
Research Manager Salary: Up to £50,000 + Benefits Location: Hybrid - ideally Central London (2 days per week onsite) Clearance: Active SC Clearance Required Contract: 12-month FTC (likely extension)An international communications consultancy is seeking a Research Manager to support the design and delivery of an upcoming, large-scale strategic communications programme. This position of Research Manager offers the opportunity to apply rigorous research methodologies and behavioural science principles to inform campaigns that drive meaningful, measurable change across global social and policy challenges.Responsibilities for the Research Manager:Design and implement mixed-methods research frameworks to understand audiences, narratives and information ecosystemsConduct desk-based research and literature reviews across political, socio-economic and media landscapes to inform strategic directionDevelop and manage primary research tools such as surveys, interviews and focus groups, ensuring methodological integrity and cultural sensitivitySynthesise insights from quantitative, qualitative and OSINT data into actionable recommendations for communication strategiesTranslate complex findings into clear, strategic insights that guide messaging, campaign development and stakeholder engagementCollaborate closely with strategy, design, digital and MEL teams to ensure evidence-based decision-making throughout the programme lifecycleSupport the creation of audience personas, behavioural frameworks and theories of change to inform programme impact measurementProduce high-quality research deliverables, including reports, analytical briefs and audience profiles for internal and client useEssential Skills for the Research Manager:Active SC ClearanceProven experience in research using both qualitative and quantitative methodsStrong understanding of survey design, focus group facilitation and data interpretationAbility to convert complex research findings into strategic recommendations and actionable insightsFamiliarity with behavioural science frameworks (e.g. COM-B) and audience segmentation methodologiesExperience with data analysis tools such as Excel, SPSS, or equivalentExcellent written and verbal communication skills, with the ability to present findings clearly to non-technical audiencesDesirable Skills for the Research Manager:Degree (Bachelor's or Master's) in social research, behavioural science, data analytics, or a related field Experience working with OSINT and social listening toolsKnowledge of Eastern and Central European socio-political contextsExperience using AI-powered tools for research, analysis and data synthesisIf you are a highly skilled Research Manager with a passion for strategic communications, behavioural insight and data-driven impact, this role offers the opportunity to contribute to global initiatives that address some of the world's most pressing challenges. Please apply in the immediate instance. Researcher, Research Lead, Research Manager, Senior Researcher
Digital Marketing ManagerSalary: Up to £65,000 + BenefitsLocation: Hybrid - ideally Central London (2 days per week onsite)Clearance: Active SC Clearance RequiredContract: 12 month FTC (likely extension)An international communications consultancy is seeking a Digital Marketing Manager to lead the digital strategy, delivery and optimisation of a high-profile strategic communications programme. The role of Digital Marketing Manager offers the opportunity to design and oversee impactful, insight-driven digital campaigns that advance behavioural and social change across complex international environments.Responsibilities for the Digital Marketing Manager:Develop and execute comprehensive digital marketing strategies aligned with programme objectives, behavioural insights and security protocolsOversee multi-channel campaigns across paid, earned and organic digital platforms, including social media, search and displayTranslate audience and OSINT insights into clear digital frameworks, targeting strategies and creative briefsManage relationships with media-buying agencies, creative suppliers and digital partners, ensuring brand integrity and compliance with data protection standardsMonitor and analyse campaign performance, providing regular data-driven insights and performance reports to internal teams and donorsLead test-and-learn initiatives to enhance campaign performance through continuous optimisation and innovationOversee digital risk management, ensuring content, data and targeting practices comply with security and ethical standardsProvide strategic thought leadership within cross-functional teams, supporting the integration of digital strategies across research, creative and production disciplinesRepresent the digital function in client and stakeholder meetings, presenting insights, recommendations and campaign outcomes confidentlyEssential Skills for the Digital Marketing Manager:Active SC ClearanceExperience in digital marketing or communicationsProven experience in managing large-scale, multi-market digital campaigns across diverse platformsDeep understanding of audience behaviour, online influence ecosystems and strategic communicationsProficiency in social advertising platforms (Meta, X/Twitter, YouTube, TikTok, Google Ads) and programmatic buying toolsExperience with social listening and analytics tools (e.g. Pulsar, Meltwater, Brandwatch, Google Analytics)Strong analytical and reporting skills, with the ability to interpret data and optimise campaign performanceExcellent communication and stakeholder management skills, with a track record of engaging senior clients and donorsDemonstrated ability to lead digital teams and manage external partners effectivelyDesirable Skills for the Digital Marketing Manager:Experience across international development, public sector, or social impact programmesFamiliarity with OSINT methodologies and data-driven behavioural insight generationExperience managing campaigns in sensitive or high-risk information environmentsKnowledge of Eastern and Central European socio-political contextsIf you are a results-driven Digital Marketing Manager with a passion for creating impactful, insight-led campaigns that drive measurable behavioural change, this role offers the chance to lead high-profile digital programmes within a collaborative, purpose-driven environment. Please apply in the immediate instance. Digital Marketing Manager, Marketing Manager
Full-Stack DeveloperSalary: If London - up to £58,000 + BenefitsSalary: if other locations - up to £53,500Location: 2 days per week in either London, Liverpool, Manchester, Cardiff or EdinburghWorking Hours: 35 hours per weekContract: PermanentAn established and forward-thinking organisation within the public sector is seeking a Full-Stack Developer to design and deliver innovative, high-quality web solutions that enhance digital impact and user experience across multiple platforms.Responsibilities for the Full-Stack Developer:Design and implement robust front-end and back-end solutions to ensure a consistent and engaging user experience across all digital channelsCollaborate with cross-functional teams to translate technical requirements into effective web solutions, maintaining scalability and reliabilityDevelop and maintain modules, APIs, and integrations to optimise website functionality and performanceChampion accessibility and mobile-first design principles across all projects, ensuring compliance with modern standards and best practicesDrive innovation by researching emerging technologies and recommending improvements that enhance user experience and platform performanceSupport continuous integration, version control, and deployment strategies to maintain high-quality releasesEngage with internal stakeholders to provide clear technical insights and deliver functional prototypes demonstrating proposed solutionsEssential Skills for the Full-Stack Developer:HTMLCSSJavaScriptCMS developmentGood written and verbal communication skillsDesirable Skills for the Full-Stack Developer:DrupalSymfonyE-commerceAny photoshop, editing or designing experienceIf you are an experienced Full-Stack Developer looking to take ownership of impactful digital projects, contribute to meaningful user experiences and work within a collaborative and values-driven environment, please apply in the immediate instance. Fullstack Developer, Full-stack Developer, Fullstack Programmer, Full-Stack Programmer
We have partnered with a leading UAE conglomerate to appoint a PMO Transformation Manager within the Technology & AI function.Reporting to the PMO Director, this role will support the delivery governance and transformation oversight for a portfolio of digital, technology, and AI programmes. The focus is on improving structure, visibility, and performance tracking across complex initiatives.About the role:Govern and track multiple technology and AI transformation projects.Build and maintain dashboards and reporting tools for project visibility and delivery performance.Coordinate stakeholders across IT, CRM, and business units to ensure alignment and timely execution.Contribute to PMO process standardisation, governance, and reporting frameworks.Support the PMO Director in ensuring programme discipline, transparency, and risk management. About you:6-8 years' experience in PMO, transformation, or project governance within technology or AI-led environments.Strong skills in reporting, performance tracking, and stakeholder coordination.Experience using tools such as Power BI, Jira, or MS Project.Excellent communication and organisational skills.PMP or equivalent certification preferred.
We have partnered with a leading UAE conglomerate to hire a PMO Transformation Manager.This role will support the PMO Director in driving operational excellence and transformation across all customer-facing functions.It's less about managing a single project and more about creating structure, visibility, and delivery discipline across multiple workstreams, ensuring performance, governance, and reporting all align to the wider transformation agenda.About the role:Support the PMO Director in planning, tracking, and governing customer operations transformation projects.Build visibility across key metrics, KPIs, and project milestones through structured reporting and dashboards.Coordinate stakeholders across multiple departments to ensure timelines, deliverables, and quality standards are met.Drive consistency and documentation across customer processes to enable scalable operations and improved experience.Contribute to the design and rollout of PMO frameworks, templates, and reporting standards. About you:6-8 years' experience in transformation, PMO, or project delivery within large organisations.Strong background in governance, reporting, and performance tracking.Skilled in Power BI or equivalent tools to build performance visibility.Excellent stakeholder management and communication skills.PMP certification or PMO experience within customer operations is highly desirable.
MEL ManagerSalary: up to £60,000 + BenefitsLocation: hybrid - LondonWorking Hours: 40 hours per weekClearance: DV ClearedAn exciting international Communications Agency are looking to bring on a MEL Manager who will lead MEL for the delivery of defence and communication projects.Responsibilities for the MEL Manager:Working closely with the Strategy and Design, Digital, and Research teams to ensure that the programme generates meaningful change on time and within budgetWorking with the project team and client to develop project-level theory of change, and results frameworkDesigning data collection methodologies, conducting analysis and writing reportsTelling a story with project data, both for internal project teams and clientsDeveloping impact narratives for clientsPlanning and managing resources effectivelyManaging any relevant junior research staff and/or subcontractors as necessary to achieve project objectivesEssential Skills for the MEL Manager:Active DV clearanceStrong MEL experienceQuantitative and qualitative backgroundStrong interpersonal skillsExcellent written and verbal communication skillsDesirable Skills for the MEL Manager:Strategic communicationsInternational relationsIf you are interested in this great opportunity as a MEL Manager that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance.MEL Manager, Monitoring, Evaluation & Learning
Senior Project Manager Salary: up to £70,000 + Benefits Location: hybrid - London Working Hours: 40 hours per week Clearance: DV ClearedAn exciting international Communications Agency are looking to bring on a Senior Project Manager who will be responsible for the end-to-end delivery of defence and communication projects.Responsibilities for the Senior Project Manager:Ensure the end-to-end delivery of multiple workstreams within the projectOversee the day-to-day management and coordination of project activities, ensuring delivery to the highest standard, on time and within budgetOversee project timelines, budgets, and deliverables, ensuring quality and compliancePlanning, reporting and performance tracking, including quarterly reports and internal reviewsOrganising meetings, managing task workflows, and ensuring smooth communication between a variety of teamsMaintain oversight of project documentation, ensuring all outputs, deliverables, and lessons learned are properly recordedManage internal and partner relationships, ensuring clarity on responsibilities, deliverables, and expectationsEssential Skills for the Senior Project Manager:Active DV clearanceManaged the end-to-end delivery of large projects that consist of multiple workstreamsStrong understanding of project delivery cyclesStrong interpersonal skillsExcellent written and verbal communication skillsDesirable Skills for the Senior Project Manager:Strategic communicationsInternational relationsIf you are interested in this great opportunity as a Senior Project Manager that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance.Senior Project Manager, Senior PM, Central Gov, Central Government
We have partnered with a growing SaaS company that is scaling its engineering team and looking for a Senior Full Stack Engineer to help design, build, and enhance their platform.About the role You'll work across the full product lifecycle, from concept and design to deployment and optimisation. This is a hands-on engineering role where you'll collaborate closely with Product, Design, and DevOps teams to deliver performant, maintainable, and scalable software solutions.Responsibilities include:Building and maintaining web applications using React.js on the frontend and Node.js on the backendDesigning clean, efficient, and reusable code for both server and clientIntegrating APIs and third-party services into a robust SaaS architectureWorking closely with Product and Design teams to translate user needs into technical solutionsParticipating in code reviews and contributing to best practices and team standards About you6+ years of experience in full stack development, ideally within a SaaS or product-based environmentStrong proficiency in JavaScript, TypeScript, Node.js, and React.jsExperience with RESTful APIs, microservices, and database design (SQL/NoSQL)Familiarity with cloud environments such as AWS or GCPPassion for clean code, scalable architecture, and modern engineering practices If you're looking to join a fast-moving SaaS business with a strong engineering culture and the opportunity to make an impact, we'd like to hear from you