Hybrid
IT Service Desk Analyst - Up to £40,000 - Hybrid - Canary Wharf
Docklands, London
£30000 - £40000 per annum + Benefits
Permanent
Job title: IT Service Desk Analyst Contract: Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a leading global Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working in a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp.Essential skills - IT Service Desk Analyst:Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, TeamsCustomer Service experienceActive Directory experiencePrevious experience working in the legal sectorStrong communication skillPassion for ITDynamic thinkerFast learnerWindows 10 experience Desirable skills - IT Service Desk Analyst:Networking experienceExperience using ServiceNowExperience escalating ticketsExperience with IntuneExperience with AzureAirWatch experienceSymantec Enterprise Vault experienceHardware support including PCs, Surface Pro, Screens, Monitors, PrintersITIL certificationIf you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / iManage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / AAD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /