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1st Line Support Engineer


Network Systems Infrastucture

£20000.00 - £25000.00 per annum Benefits



Job Description

Title: 1st Line Support Engineer

Location: Esher - Onsite

Salary: Upto £25,000 Benefits

Contract/Permanent: Permanent

Working Hours : 08:00-17:00pm

Hours per week: 40


* Up to £25,000 salary as well as a wide array of benefits including 25 Days Holiday plus bank holidays, pension scheme and more
* To work with a growing organisation who are looking for a 1st Line Support Engineer to provide support to over 1000 employees
* Excellent opportunity for a passionate and driven individual to progress their career
* Providing 1st line support to a growing organisation who are market leaders with 45 years of experience in their field
* Progression opportunities within the company - Extensive training opportunities and qualifications are paid for and encouraged
* Complete basic BAU troubleshooting support
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a 1st Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 1st Line issues using technologies including O365, Active Directory and networking
* Get hands on experience with bespoke technologies
* Handling 1st line BAU problems
* Be the first point of contact for troubleshooting issues and involves problem solving at the highest level
* Get the opportunity to build your skillset and develop into a valued IT Support Engineer


Essential Skills:

* Active Directory - Password resets, creation of new users etc
* Office 365 - Basic 1st line support including setting up emails, creation of accounts
* PC Hardware Replacement - replacing keyboards, mouses and other important electronic devices

Additional Technical experience that is desired:

* Networking knowledge
* Intune or MDM knowledge/experience

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team player
* Passion for IT
* Customer Service - clear communication skills and able to articulate easily

If you like the sound of the 1st Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

1st Line / IT Support Engineer / Intune / Networking / O365 / Exchange / AD / Active Directory / PC Hardware / PC / Resetting passwords