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IT Apprentice /IT Trainee - 6 Months - £72 a day - Ipswich


Network Systems Infrastucture

£45 - £72 per day     Extensions



Job Description

Job Type: Contract 6 Months (possible extensions) Inside IR35
Day Rate: £71 a day Inside IR35
Job title: IT Apprentice /IT Trainee
Start date: ASAP

Job Description:
Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of the business, we are looking for an enthusiastic fast learner who has the ambition to develop their IT skills within many different areas. As a IT Apprentice / IT Trainee, you'll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone.

Duties and responsibilities:

* 1st Line IT Support and escalation.
* Tracking and routing problems and requests.
* Client management both face to face and via email and phone.
* Troubleshooting hardware.
* Creating new users in Office 365
* Assisting with new client acquisition and on-boarding.

IT Apprentice /IT Trainee Essential Skills:

* Good knowledge of technical IT.
* Knowledge of hardware troubleshooting
* Ability to communicate clearly and effectively with customers.
* Comfortable with all forms of communication verbal/written/face-to-face.
* Desktop Support such as adding hardware devices to the network and fixing printer issues

IT Apprentice /IT Trainee - Desirable Skills:

* Office 365 knowledge on creating users, applications
* Active Directory knowledge on creating users, managing accounts
* Switches knowledge on comms cabinets
* Worked with Windows 10 or Chromebooks

IT Apprentice /IT Trainee - Personal qualities:

* To maintain a high degree of customer service for all support queries and adhere to all service management principles.
* To take ownership of user problems and be proactive when dealing with user issues.
* The ability to work on one's own initiative as well as part of a team to resolve all client's issues to the highest of standards.
* Clear and strong on the phone.
* Hard working.
* Driven/hungry to succeed.
* Must demonstrate a 'can do attitude'.
* Quick/keen learner who is committed to both work and learning.
* Good team player.

Office 365/ Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT Support / 1st line engineer / support engineer / IT Degree / IT Apprentice / Service Desk / IT University / Printers / ticketing / helpdesk / IT Apprentice /