Job Type: Contract 6 Months (possible extensions) Inside IR35 Day Rate: £71 a day Inside IR35 Job title: IT Apprentice /IT Trainee Start date: ASAP
Job Description: Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of the business, we are looking for an enthusiastic fast learner who has the ambition to develop their IT skills within many different areas. As a IT Apprentice / IT Trainee, you'll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone.
Duties and responsibilities:
* 1st Line IT Support and escalation. * Tracking and routing problems and requests. * Client management both face to face and via email and phone. * Troubleshooting hardware. * Creating new users in Office 365 * Assisting with new client acquisition and on-boarding.
IT Apprentice /IT Trainee Essential Skills:
* Good knowledge of technical IT. * Knowledge of hardware troubleshooting * Ability to communicate clearly and effectively with customers. * Comfortable with all forms of communication verbal/written/face-to-face. * Desktop Support such as adding hardware devices to the network and fixing printer issues
IT Apprentice /IT Trainee - Desirable Skills:
* Office 365 knowledge on creating users, applications * Active Directory knowledge on creating users, managing accounts * Switches knowledge on comms cabinets * Worked with Windows 10 or Chromebooks
IT Apprentice /IT Trainee - Personal qualities:
* To maintain a high degree of customer service for all support queries and adhere to all service management principles. * To take ownership of user problems and be proactive when dealing with user issues. * The ability to work on one's own initiative as well as part of a team to resolve all client's issues to the highest of standards. * Clear and strong on the phone. * Hard working. * Driven/hungry to succeed. * Must demonstrate a 'can do attitude'. * Quick/keen learner who is committed to both work and learning. * Good team player.
Office 365/ Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT Support / 1st line engineer / support engineer / IT Degree / IT Apprentice / Service Desk / IT University / Printers / ticketing / helpdesk / IT Apprentice /