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3rd Line Engineer

Job Description

Title: 3rd Line Engineer

Location: Canary Wharf (London) - On Site

Salary: £50,000 Bonus Benefits

Contract/Permanent: Permanent

Working Hours : 9am - 5pm / 9am - 5:30pm

Hours per week: 40


* Up to £50,000 salary and a competitive bonus as well as a wide array of benefits
* To work with a growing organisation who are looking for a 3rd Line Engineer to provide support to a huge Non-Government Organisation with over 1000 employees
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as 3rd Line Engineer providing Infrastructure Support to an NGO
* Progression opportunities within the company - Multiple teams within the country and qualifications are paid for and encouraged
* Complete BAU Troubleshooting Support as well as project work such as advising migrations and Automation projects
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a 3rd Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 3rd Line issues using technologies including O365, Windows, Virtualisation technologies and Azure environments
* Get hands on experience with bespoke technologies
* Handling escalations from lower service desk analysts
* Be the point of contact for complex troubleshooting issues and involves problem solving at the highest level
* Management of the internal Infrastructure
* Work on smaller projects in addition to BAU work


Essential Skills:

* Azure - Setting up servers/ Troubleshooting / Creating security networks / Connectivity Issues
* Active Directory - Troubleshooting including syncing issues
* SCCM - Managing, deploying, and monitoring software
* VMWare /Hypervisor experience - Troubleshooting / Experience with ESXI and VCenter / Troubleshooting / Monitoring / Understanding VM Servers / Clustering
* Office 365 - Understanding licenses / Exchange admin / O365 to Local Exchange / Troubleshooting email rules
* Understanding of Networking
* Clear Communication skills - can converse with clients and stakeholders as well as relating technical information to non-technical users

Additional Technical experience that is desired:

* Cisco Meraki Experience
* Veeam Backup

* OKTA Multi Factor Authentication
* Azure Intune - Endpoint manager
* RDS Desktop Experience

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team Player
* Communication skills - client facing role and stakeholder management

If you like the sound of the 3rd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

3rd Line / Infrastructure Engineer / Infrastructure / Veeam / Cisco Meraki / Cisco / Azure Intune / Azure / RDS / OKTA / Networking / O365 / Exchange / VMWare / Hypervisor / ESXI / Vcenter / SCCM / AD / Active Directory / Windows