Service Desk Team Lead - up to £55,000 Bonus Benefits - Central London
A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Team Lead to assist with this.
The Service Desk Team Lead will need to be onsite at least 3 days each week with the potential requirement to do more days each week depending on the business' requirement.
Over the last few years, the business has grown and the pandemic had very little impact on them. They are investing large amounts of money into the business to allow them to continue growing so the successful Service Desk Team Lead will have a great chance to work for a stable, secure and growing organisation.
The role of Service Desk Team Lead will be responsible for managing a team of 5 Service Desk Analysts and also be required to act as an escalation point. They expect the role will initially have a 50/50 split between hands on and managerial responsibilities and after 12 months they anticipate the managerial responsibilities will increase. Furthermore, the Service Desk Team Lead will be taking responsibility for their training and development, managing KPIs, SLAs, shift rota and maturing the Service Desk environment.
Key Skills - Service Desk Team Lead:
* Team management * Operated in a technically hands on role supporting a Microsoft environment * Ability to understand the use of KPIs and SLAs to achieve business performance targets. * Strong customer service expertise * Excellent written and verbal communication skills
Desirable Skills - Service Desk Team Lead:
* Experience working with Managed Services * Continuous improvement mindset * Any relevant certifications - ITIL, Microsoft etc
If you are interested in this great opportunity of Service Desk Team Lead that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance and you will be contacted to discuss the role.
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