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Service Desk Manager - up to £65,000 Benefits - Wimbledon


Network Systems Infrastucture

£50000.00 - £65000.00 per annum Bonus Benefits

South West London


Job Description

Service Desk Manager - up to £65,000 Bonus Benefits - Wimbledon

A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this.

This role will have a lot of working flexibility from the daily hours to remoteness. The Service Desk Manager will have a 2/3-day remote working split, either 3 from home and 2 days onsite or 3 days onsite and 2 from home.

Over the last few years, the business has considerably grown and the pandemic had very little impact on them. They are investing large amounts of money into the business to allow them to continue growing so the successful Service Desk Manager will have a great chance to work for a stable, secure and growing organisation.

The role of Service Desk Manager will be responsible for taking lead on the deployment of a new ITSM platform, managing a large team of Service Desk Analysts and taking responsibility for their training and development, managing any escalations, managing any complaints and creating and owning a Service Desk improvement plan.

Key Skills - Service Desk Manager:

* Managed a team of IT Support Analysts
* Implemented a ITSM tool
* Continuous improvement mindset
* Strong customer service expertise
* Excellent written and verbal communication skills

Desirable Skills - Service Desk Manager:

* Defined SLAs
* Any relevant certifications

If you are interested in this great opportunity of Service Desk Manager that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance and you will be contacted to discuss the role.

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