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Service Desk Analyst - up to £26,000 Benefits - Bracknell


Network Systems Infrastucture

£24000.00 - £26000 per annum Bonus Benefits



Job Description

Service Desk Analyst - Bracknell - £26,000 Bonus Benefits

I am currently working with a multi billion pound organisation who are looking to expand their Service Desk. This exciting company is looking to recruit a Service Desk Analyst to help resolve IT issues.

This role will require you to be able to report into office full time, work shifted hours and on the weekend. However, after an initial onboarding process, the role offers a generous 75% remote working; on average you will be working one week every month in the office.

What will the Service Desk Analyst be responsible for?

The successful Service Desk Analysts will be assisting with tickets which could vary from password resets to troubleshooting software. You will also support users with Windows devices and need to be capable of picking up new skills; coupled with having a passion for IT.

Service Desk Analyst Requirements

* Previous Service Desk experience OR an IT degree OR an IT Apprenticeship
* Excellent communication skills - written and verbal
* Strong appreciation for customer service
* Passion for IT and learning

It would be great if you have experience with some of the following:

* Windows 10
* Troubleshooting VPN issues
* G Suite / Office 365
* Active Directory
* Epos System support
* Hardware support
* Experience with ticketing systems
* High 'first time fix' rate on ticket resolutions
* Working within an ITIL environment
* Retail background
* Experience working in a fast environment

What will the successful Analyst get?

* Chance to work with a globally established organisation, winning increasing business in the UK
* Competitive bonus
* Hybrid/flexible working
* Working for one of the Businesses highest profile accounts in the UK
* Exposure to Cloud Technologies
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems
* Excellent opportunities for training and gaining new skills

If you are interested in this great opportunity of a Service Desk Analyst that will allow you to enhance your skillset whilst working with an ambitious company, then please apply with a copy of your updated CV as soon as possible.

Service Desk Analyst - Bracknell - £26,000 Bonus Benefits

Service Desk Analyst/ 1st Line IT Support / Office 365 / ITIL / Retail / G Suite / Windows 10 / Active Directory