Role: Service Desk Analyst Duration: 6 Months Ext Location: East London (minimum 3 days per week in office) Rate: £130 - 145 per day VAT IR35: INSIDE Start Date: ASAP
An exciting client is looking to hire a Service Desk Analyst who will provide 2nd line support to all staff members and senior stakeholders. The Service Desk Analyst will be a part of a busy Service Desk managing and resolving an array of tickets.
The Service Desk Analyst will provide support remotely, over the phone and face to face and will be required to always prioritise customer satisfaction. Some of the tickets the Service Desk Analyst will deal with include but are not limited to; managing user accounts, adding and removing users, managing security groups and security breaches and will have the chance to do this within an Azure environment.
Essential Experience - Service Desk Analyst:
* Experience on a Service Desk * Office 365 - user administration * Azure - user administration and setting up security groups * Used a call logging system * Strong written and verbal communication skills
Desirable Experience - Service Desk Analyst:
* Zendesk * Any knowledge or experience with virtualisation tools * Any relevant certifications/training courses
If you have experience in the essential areas and would like to be considered for the Service Desk Analyst opportunity so you can continue to further enhance your skillset in a fast paced environment, please apply.
Service Desk Engineer, Service Desk Analyst, 2nd line support, Office 365, Active Directory, Azure, Zendesk, virtualisation