A leading Central Government Institution are seeking a talented Service Designer to support agile and user-centred design projects. This is a 6 month contract, remote and Inside IR35. SC Clearance is required for this role.
In this role, you will look at the end-to-end experience of services, to identify problems and reimagine how the service should work. You will be working with senior designers as part of a multi-disciplinary team and will help ensure that users are embedded at the heart of all products and services.
* Experience designing services according to the GDS Service Standard, especially at Discovery and Alpha (essential) * Experience with GDS Service Standard assessments (essential) * Experience working in a multi-disciplinary team with other UCD, Product and Delivery professionals (essential) * Experience planning projects from a Service Design perspective, and coordinating with other professions to ensure high-quality and timely delivery (essential) * Experience delivering typical Service Design assets in multi-disciplinary projects (such as user journey maps, service blueprints, prioritisation matrixes) (essential) * Experience presenting Service Design and UCD concepts to audiences without a Design background (essential) * Experience writing playbooks to explain Service Design best practice (preferred) * Experience following or implementing knowledge management practices in Service Design (preferred)
If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.
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