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Service Delivery Manager - up to £55,000 Benefits - Stratford


Network Systems Infrastucture


East London


Job Description

Service Delivery Manager - up to £55,000 Benefits - Stratford - 12-month FTC

A market leading client are embarking on a restructuring within their IT function to ensure they can provide a better service for existing and new customers. To assist in achieving this goal they are hiring a Service Delivery Manager.

This will require you onsite 5 days/week.

The Service Delivery Manager will be expected to lead, develop, maintain and grow the people, processes and technology required to provide superior service delivery, aligned to ITIL standards. To help achieve this, the Service Delivery Manager will be responsible for managing 2 Operations teams being Service Desk and Access Management teams consisting of 11 Analysts.

In addition, the Service Delivery Manager will keep a key focus on service quality, stakeholder management, SLA management, performance and KPI management, customer satisfaction and providing ownership over the toolsets used to ensure the development and improvement of the toolsets across the board to maximise efficiencies across teams.

Key Skills - Service Delivery Manager:

* Team management
* Managed business processes
* Worked in an ITIL environment
* Customer service focus
* Excellent written and verbal communication skills

Desirable Skills - Service Delivery Manager:

* Relevant certifications
* Operated in a technically hands on role

If you are interested in this great opportunity of Service Delivery Manager that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance and you will be contacted to discuss the role.

Service Delivery, Service Delivery Manager, ITIL, team management, customer service