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Senior IT Technician


Network Systems Infrastucture

£28000.00 - £35000.00 per annum Benefits

West Sussex


Job Description

Title: Senior IT Technician

Location: Chichester and surrounding areas - Onsite

Salary: £35,000 Benefits

Contract/Permanent: Permanent

Working Hours : 8am - 4pm (Flexibility)

Hours per week: 37.5

Working Days : Monday - Friday


* Up to £35,000 salary as well as a wide array of benefits
* To work with a growing organisation who are looking for a Senior IT Technician to provide support to a huge Education trust organisation
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as Senior IT Technician providing technical support to a rapidly growing educational trust company
* Progression opportunities within the company - Multiple teams within the country and qualifications are paid for and encouraged
* Complete BAU troubleshooting support
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a Senior IT Technician:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 2nd Line issues using technologies including Active Directory, Server, Wi-Fi, Switches, VLAN's, DHCP, DNS plus many others
* Get hands on experience with bespoke technologies
* Handling multiple tickets on a daily basis
* Be the point of contact for troubleshooting issues and involves problem solving at the highest level
* Offering face to face and telephonic support to users
* Manage ticket queues and prioritise problems


Essential Skills:

* 2nd Line Experience
* Working experience with Servers - Managing Antivirus, Backups and SCCM or WDS
* Strong Active Directory experience - Adding/Removing Users and Password resets and Group Policy Management
* Wi-Fi/Aruba experience and understanding
* Switches and Infrastructure - DHCP/DNS and VLANS
* UK Driving License required

Additional Technical experience that is desired:

* Managing projects using the essentials technologies
* Managing VLAN Ports
* Education experience

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team Player
* Logically Thinking
* Communication skills - client facing role and stakeholder management

If you like the sound of the 2nd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

2ND Line / Service Desk / AD / Active Directory / Windows 10 / SCCM / Senior IT Technician / Second Line / Windows Server / WDS / Wi-Fi / Aruba / VLAN / VLAN Ports / DHCP / DNS / Antivirus / Backups