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Senior 3rd Line IT Engineer - Upto £40,000 Benefits


Network Systems Infrastucture

£35000 - £40000 per annum Benefits


Job Description

Title: Senior 3rd Line Engineer

Location: Birmingham - Hybrid after onboarding

Salary: Up to £40,000 Benefits

Contract/Permanent: Permanent

Working Hours : Working between 8am - 6pm (Flexible)

Hours per week: 37.5


* Up to £40,000 salary as well as benefits
* To work with a growing organisation who are looking for a Senior 3rd Line Engineer to provide support to an IT company as a 3rd Line Engineer and mentor for 1st/2nd Line Engineers
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as an Senior 3rd Line Engineer providing support to a growing organisation with multiple years of experience in its field
* Progression opportunities within the company - Extensive training opportunities
* Complete BAU Troubleshooting Support and exposure to projects
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of the Senior 3rd Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 3rd Line issues using technologies including Office 365, Hyper V, Windows and many others
* Get hands on experience with bespoke technologies
* Handling complex 3rd line issues and acting as the escalation point for all Engineers
* Be the point of contact for complex troubleshooting issues and involves problem solving at the highest level
* Management of 1st/2nd/3rd Line IT issues and overlooking the whole service desk
* Be involved in Appraisals/Recruitment and conversing with sales teams
* Look after a team of around 6-8 employees


Essential Skills:

* Office 365 - Strong experience of Outlook/Exchange Online and password resets
* Networking - Worked with Firewalls, Switches, vLANs, routers and have troubleshooting experience with including firewall upgrades, understanding networking concepts, setting up and diagnosing problems with firewalls and setting up new rules
* Hyper V/ VMware - Troubleshoot and diagnose issues/experience of virtualisation - In addition creating VMs and clusters
* Windows/Windows Server - Experience with Windows and Windows Server, having worked with any version

Additional Technical experience that is desired:

* Working in an MSP environment and experience within a fast-paced environment
* Experience with Azure and creating VMs within Azure
* Azure Active Directory
* Mac OS
* Office 365 - Worked with additional applications - SharePoint/Teams
* Intune - Mobile Device Management experience
* Previous management experience or mentoring
* Any Certifications

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team player
* Customer Service - clear communication skills and able to articulate easily

If you like the sound of the Senior 3rd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

3rd Line / IT Engineer / Infrastructure / Intune / Networking / O365 / Exchange / Hyper V / AD / Active Directory / SharePoint / VLAN / Routers / Switches / MSP / Virtualisation / VMware / Office365 / Teams / Outlook / Exchange Online / Mac OS / Azure AD / MDM / Windows / Windows Server / Clusters / VMs / Virtual Machines / Appraisals / Recruitment / Microsoft / Networking concepts