Operations Analyst - SC Cleared - Contract
Rate: Up to £400 per day
Location: Remote / London
A leading Government institution is seeking Operations Analysts, to undertake contract engagements in a high-profile, cutting-edge IT Operations Centre that conducts real-time monitoring of the core technology, infrastructure, applications and services.
This is a 24/7 operations centre, and your role will be key in ensuring services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.
You'll have a demonstrable passion for IT support, with the following skills or strong experience in:
* Knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledge
* Comfortable with enterprise monitoring tools to monitor infrastructure, network and applications for alerts and events that could impact the services provided to users
* Comfortable supporting incident and problem resolution activities, regularly engaging with teams to ensure service performance, availability and security is maintained in line with agreed SLAs
* Able to provide a comprehensive update and handover of ongoing issues to resolver teams and to the incoming IT Operations Centre Team during shift handovers
If you are available and interested, please apply in the first instance and you will be contacted to discuss the positions further.