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Technology Support Analyst - Upto £30,000 Bens - London


Network Systems Infrastucture




Job Description

Title: Technology Support Analyst

Location: St Pauls (London) - Hybrid (1 Day at home)

Salary: £30,000 Bonus Benefits

Contract/Permanent: Permanent

Working Hours : 8am - 4pm / 10am - 6pm

Hours per week: 35


* Up to £30,000 salary and a competitive bonus as well as a wide array of benefits
* To work with a huge organisation who are looking for a Technology Support Analyst to provide support to a huge accountancy organisation with over 500 employees
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as Technology Support Analyst providing IT Support to an Accountancy Firm
* Progression opportunities within the company - Multiple teams within the organisation and qualifications/exams are paid for and encouraged
* Complete BAU Troubleshooting Support as well as some exposure to project work such as cloud migrations and automation projects
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a Technology Support Analyst:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 1st/2nd Line issues using technologies including O365, Exchange, Active Directory, Teams and Azure.
* Get hands on experience with bespoke technologies
* Handling multiple different tickets on a busy service desk
* Be the point of contact for troubleshooting issues and involves problem solving at the highest level
* Provide innovative and bright ideas regarding improving efficiency and helping build the service desk's success rate


Essential Skills:

* Minimum of 1 year experience on a Service Desk
* Working with the full Microsoft / Windows Suite
* Active Directory - Setting permissions / adding and removing users.
* Office 365 / Exchange - Administrational support
* Microsoft Teams - Experience training people on it
* Strong customer facing experience or stakeholder communication.

Additional Technical experience that is desired:

* Intune - Understanding of how it works and how it differs to on prem
* MS Azure - Understand of Cloud Services and Azure Active Directory
* AV Conference experience
* Networking - Cisco Meraki knowledge/experience
* MS Certifications
* ITIL Certified

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team Player
* Communication skills - client facing role and stakeholder management

If you like the sound of the Technology Support Analyst role and want to demonstrate your ability and progress your career in IT, then apply now.

Technology Support Analyst / 1st and 2nd Line / Service Desk / O365 / Office365 / Microsoft Stack / Microsoft / Group Policies / AD / Active Directory / Exchange / MS Exchange / Teams / MS Teams / Microsoft Teams / Intune / Stakeholder Management / Customer Service