A leading Government organisation are seeking a Lead Service Manager, an opportunity that will enable you to liaise with the most senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within IT.
You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you are accountable for. This role is a 12 month Contract, Remote and Inside IR35.
You'll have a demonstrable passion for Service Management, with the following skills or extensive experience in:
* the application of Service Management and agile methodologies and models across a range of services within varying environments * working in a SIAM model * working in an Agile project delivery environment * driving continual service improvements through the measurement and challenge of services and processes, tools and capability * managing suppliers to SLAs where they are in place * leading and directing teams to enable the day-to-day delivery of products/services * understanding of Lean, Agile and DevOps principles within a Product-centric delivery model * applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required * understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately * acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required * taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend
If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.
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