Role: 1st Line Support Engineer Location: Croydon Rate: Up to Â£100.00 Inside IR35 Contract Duration: 6 Months potential extension
An enthusiastic and energetic 1st Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st Line Support Engineer confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.
The 1st Line Support Engineer will be:
* 1st line support for diagnosing problems and issues. * Liaising with networks to troubleshoot and diagnose first line faults. * Logging phone calls and triaging queries. * Handling service requests and incident logging, ownership, updating and closure * Creating IT Accounts and supporting applications/corporate systems * Providing first line troubleshooting and incident resolution, escalating as appropriate * Updating documentation as required
Essential Requirements the 1st Line Support Engineer will have:
* Desktop support experience * Active Directory - Account management experience, password resets, account creation * Office 365- Using the suite, providing support and account management * Hardware support * Excellent communication skills. * Passion for IT * Experience of using Microsoft tools including Excel.
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st Line Support Engineer role, please apply in the initial instance.
Office 365 / Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT Support / 1st line engineer / support engineer / IT Degree / IT Apprentice / Service Desk / IT University / Printers / ticketing / helpdesk / IT Apprentice / School IT Support / School support / Hardware support / Networking / Switches /