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1st Line Engineer - 6 months - £100 a day - Croydon


Network Systems Infrastucture

£0.00 - £100 per day     Extensions



Job Description

Role: 1st Line Support Engineer
Location: Croydon
Rate: Up to £100.00 Inside IR35
Contract Duration: 6 Months potential extension

An enthusiastic and energetic 1st Line Support Engineer is required by an exciting organisation. This exciting company are looking for a 1st Line Support Engineer confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.

The 1st Line Support Engineer will be:

* 1st line support for diagnosing problems and issues.
* Liaising with networks to troubleshoot and diagnose first line faults.
* Logging phone calls and triaging queries.
* Handling service requests and incident logging, ownership, updating and closure
* Creating IT Accounts and supporting applications/corporate systems
* Providing first line troubleshooting and incident resolution, escalating as appropriate
* Updating documentation as required

Essential Requirements the 1st Line Support Engineer will have:

* Desktop support experience
* Active Directory - Account management experience, password resets, account creation
* Office 365- Using the suite, providing support and account management
* Hardware support
* Excellent communication skills.
* Passion for IT
* Experience of using Microsoft tools including Excel.

Desirable requirements:

* Networking skills
* Previous experience supporting a school.
* Qualifications/ degree

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the 1st Line Support Engineer role, please apply in the initial instance.

Office 365 / Active Directory / Apprentice / Apprenticeship / Graduate / Entry / Entry level / O365 / AD / Hardware / 1st line / 1st line support / IT Support / 1st line engineer / support engineer / IT Degree / IT Apprentice / Service Desk / IT University / Printers / ticketing / helpdesk / IT Apprentice / School IT Support / School support / Hardware support / Networking / Switches /