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Junior Service Desk Analyst - up to £25kpa Bens - Bracknell

BBBH2610A_1645021171

Network Systems Infrastucture

£20000.00 - £25000.00 per annum Benefits

Berkshire

Permanent

Job Description

Title: Junior Service Desk Analyst

Location: Bracknell/Remote

Salary: £20,000 to £25,000 Benefits

Contract/Permanent: Permanent

Working Hours: Shift work between 6am - 10pm

Hours per week: 37.5

WHAT YOU GET:

* Up to £25,000 basic salary within a competitive market
* A competitive bonus as well as a wide array of benefits
* To work with a busy IT Team as a Junior Service Desk Analyst in a globally recognised organisation
* Excellent opportunity for career progression moving from Junior Service Desk Analyst to higher levels within the company.
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems
* Opportunity to break into the IT industry and receive industry leading training

THE JOB:

The role of a Junior Service Desk Analyst



* Providing 1st class support for all customer incidents and service requests, while maintaining a high-resolution rate.
* Providing an excellent customer service experience to the company and customers
* Take advantage of the extensive training and development opportunities available with the company to pursue a career in IT
* Take control of the service desk ensuring technical faults and requests are managed and prioritised effectively at a 1st line level
* Be able to relay technical information collected in a clear and concise manner for higher level engineers to resolve where needed as well as in non - technical terms to stakeholders within the company
* Have a strong passion for IT, and use this to increase the IT service level of the department to develop not only yourself but the service desk

The client is a globally recognised organisation who offers massive opportunities for training and gaining new skills and are excellent at matching a passion for IT with progression and career development.

WHAT WE LOOK FOR:

Essential Skills - Junior Service Desk Analyst:

* Good communication skills - written and verbal
* Strong appreciation for customer service
* Passion for IT and learning

Additional Experience that is desired - Junior Service Desk Analyst:

* Knowledge and experience with any of the following technologies: Windows 10, MS365, EPOS systems, Active Directory, Ticket Management, O365 and G Suite
* Demonstrate the ability to prioritise against tight deadlines and effectively resolve tickets to a high level and escalate where necessary
* Proactive management of tasks and can use their strong initiative to overcome challenges
* Work collaboratively with colleagues to achieve a common team goal and help develop yourself
* Previous experience on a service desk or an IT Apprenticeship/Degree
* Customer service experience

If you like the sound of the Junior Service Desk Analyst role and want to demonstrate your ability and progress your career in IT, then apply now.
Alternatively for more information, please call Involved Solutions on 02079522444

Service Desk Analyst / Trainee / IT Apprentice / IT Graduate / IT Degree / Service Desk / Windows 10 / Mac OS / Microsoft 365 / Azure / Cloud based / Intune / Active Directory / File Servers / Security / Ticket Management / IT / ITIL / EPOS / G Suite / Cyber Security