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IT Technician


Network Systems Infrastucture

£20000.00 - £26000.00 per annum Benefits



Job Description

Title: IT Technician

Location: Southeast London

Salary: £26,000 Benefits

Contract/Permanent: Permanent

Working Hours: 8am - 4pm

Hours per week: 37.5


* Up to £26,000 basic salary within a competitive market
* A competitive benefit as well as a wide array of benefits
* To work with a busy IT Team as a Trainee IT Technician in an education organisation
* Excellent opportunity for career progression moving from a 1st Line IT Technician to higher levels within the company.
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems
* Opportunity to break into the IT industry and receive industry leading training


The role of an IT Technician:

* Providing 1st class support for all customer incidents and service requests, while maintaining a high-resolution rate.
* Providing an excellent customer service experience to the company and customers
* Take advantage of the extensive training and development opportunities available with the company to pursue a career in IT
* Take control of the service desk ensuring technical faults and requests are managed and prioritised effectively at a 1st line level
* Be able to relay technical information collected in a clear and concise manner for higher level engineers to resolve where needed as well as in non - technical terms to stakeholders within the company
* Have a strong passion for IT, and use this to increase the IT service level of the department to develop not only yourself but the service desk
* Extensive learning in Active Directory, Printer Troubleshooting, Networking and more

The client is a organisation who offers massive opportunities for training and gaining new skills and are excellent at matching a passion for IT with progression and career development.


Essential Skills - IT Technician:

* Good communication skills - written and verbal
* Strong appreciation for customer service
* Passion for IT and learning
* IT Qualification - A-Levels, BTEC, University degree, Apprenticeship courses

Additional Experience that is desired - IT Technician:

* Knowledge and experience troubleshooting or working with any of the following technologies: Active Directory, Windows Server, Microsoft, VLANs, AV, Laptops, Cabling, Switches or Printers
* Demonstrate the ability to prioritise against tight deadlines and effectively resolve tickets to a high level and escalate where necessary
* Proactive management of tasks and can use their strong initiative to overcome challenges
* Work collaboratively with colleagues to achieve a common team goal and help develop yourself
* Experience in a background with customer service skills

If you like the sound of the IT Technician role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

IT Technician / IT Apprentice / IT Graduate / IT Degree / Service Desk / Windows Server / Mac OS / Microsoft 365 / VLAN / AV / Laptops / Active Directory / Microsoft / Cabling / Ticket Management / IT / Switches / Printers