Job title: IT Service Desk Analyst Contract: Permanent Salary: £40,000 Benefits Location: Hybrid based in The City of London
We are currently working with a law firm who are currently looking to bring in an IT Service Desk Analyst to support their lawyers. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous customer service as well as Office 365 support experience.
The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this, you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. You will also be working on wide array of legal applications such as Imanage, CompareDocs, CMS, FileSite, BigHand and Intapp.
Essential skills - IT Service Desk Analyst:
* Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams * Customer Service experience * Active Directory experience * Previous experience working in the legal sector * Strong communication skill * Passion for IT * Dynamic thinker * Fast learner
Desirable skills - IT Service Desk Analyst:
* Windows experience * Networking experience * Experience using ServiceNow * Experience escalating tickets * Experience with Intune * Experience with Azure * AirWatch experience * Symantec Enterprise Vault experience * Hardware support including PCs, Surface Pro, Screens, Monitors, Printers * ITIL certification
If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.
Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /