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Head of Secure Delivery - £650 per day - Contract


Network Systems Infrastucture / Project & Programme Management

£600 - £650 per day



Job Description

Head of Secure Delivery - £650 per day - Contract

Rate: £650 per day

IR35: Inside

Location: Durham / remote with some travel

The role:

A leading Government entity are seeking a Head of Secure Delivery, to undertake an initial 6-month contract engagement. The desired candidate will have extensive experience in mail and courier services operations who can advise on management of the current service and act as intelligent customer to support defining requirements for our clients future secure delivery contract.

This role requires active SC Clearance (which will be supported), is Inside of IR35 and will involve UK-wide travel.

Essential Experience:

* Strong sector knowledge covering - collection, sortation and distribution of secure/tracked mail - including the final mile.
* Developing, implementing and utilising management information to monitor overall effectiveness of end to end distribution (including rework / failure demand & redeliveries).
* Qualified by experience to act as intelligent customer to support procurement of new services - from supporting the design, business requirements, challenging solutions/options presented by bidders, evaluation of bids, ability to oversee implementation and mobilisation of the new service.
* Experience of customer contact management - customer self-serve (tracking/changing deliveries), customer contact centre insight - call drivers, failure demand and service improvement, monitoring call centre performance - capacity & demand management strategies, reporting and MI - e.g. speed of answer, duration, abandoned rates, customer satisfaction, avoidable contact.
* Supplier/contract management & negotiating - implementing improvement/rectification plans


* Driving continuous service improvement - e.g. experience of LEAN, Six-Sigma, Kaizen methodologies
* Experience of public sector contract/supplier relationship management
* Experience of contract exit management.

If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.