Title: 2nd Line Engineer

Location: Canary Wharf (London) - On Site

Salary: £38,000 Benefits

Contract/Permanent: Permanent

Working Hours : 9am - 5:30pm

Hours per week: 40



WHAT YOU GET:

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Up to £38,000 salary as well as a wide array of benefits
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To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to a huge Non-Government Organisation with over 1000 employees
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Excellent opportunity for a passionate and driven individual to progress their career
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Working as 2nd Line Engineer providing Infrastructure Support to an NGO
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Progression opportunities within the company - Multiple teams within the country and qualifications are paid for and encouraged
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Complete BAU troubleshooting support
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Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure

THE JOB:

The role of a 2nd Line Engineer:

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Working with multiple technologies and getting hands on experience with them
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Troubleshooting a wide array of 2nd Line issues using technologies including O365 and Active Directory as well as Ticketing systems
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Get hands on experience with bespoke technologies
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Handling multiple tickets on a daily basis
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Be the point of contact for troubleshooting issues and involves problem solving at the highest level
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Offering face to face and telephonic support to users
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Manage ticket queues and prioritise problems



WHAT WE LOOK FOR:

Essential Skills:

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2nd Line Experience
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Office 365 - account management
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Active Directory - Creating accounts / permissions / adding and removing users / password resets
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Used any Ticketing System (Fresh Service or ServiceNow are being used)
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Understanding of Azure and cloud computing
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Network knowledge of LAN / WAN / DNS / Firewalls
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Excellent customer service skills and ability to relay technical conversations to end users

Additional Technical experience that is desired:

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Understanding of Exchange - creating accounts
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Office 365 - license management
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Endpoint management experience
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ITIL Qualified

Soft Skills:

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Reliable - can work in a team but also by themselves
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Team Player
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Communication skills - client facing role and stakeholder management

If you like the sound of the 2nd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

2ND Line / Service Desk / Active Directory / Office 365 / Azure / Cloud Computing / LAN / WAN / DNS / Firewalls / Ticketing systems / Exchange / Endpoint Management Experience / ITIL / Second Line