Service Desk Team Lead - up to £46,500 Benefits - Stratford
A market leading client are embarking on a restructuring within their IT function to ensure they can provide a better service for existing and new customers. To assist in achieving this goal they are hiring a Service Desk Team Lead.
The Service Desk Team Lead will be required to work onsite 5 days/week and be expected to have a 50/50 split across an office in Stratford and Dartford.
The role of Service Desk Team Lead will be required to support, manage and train a Service Desk of 6 Analysts for their day-to-day activities, performance, delivery great customer services and aim to exceed Incident and Service Request SLAs and KPIs.
Furthermore, the Service Desk Team Lead will work closely with the Service Delivery Manager and other technical teams to help improve efficiency and effectiveness across the entire IT department.
* Team management - performance management, appraisals and objective setting * Worked in an ITIL environment * Customer service focus * Excellent written and verbal communication skills
* Relevant certifications * Worked with an ITSM tool - ideally ServiceNow or Cherwell * Operated in a technically hands on role
If you are interested in this great opportunity of Service Desk Team Lead that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance and you will be contacted to discuss the role.
Service Desk, Helpdesk, Desktop, Manager, Managing, Lead, Team Lead, ITIL, ITSM