A leading Government Institution are seeking a credible Head of Live Service for an initial 12-month contract (remote). You will ideally have ITIL4 or ITIL V3 with active SC Clearance.
This is a multifaceted leadership role that will be key in supporting the design, development and implementation of our clients Service Model to support the Target Operating Model.
Desirable skills or working towards
* ITIL 3/4 Expert / Managing Professional * Global Business Services (GBS) qualifications and experience * Agile and Prince II * DevSecOps
* Support the implementation of and maintenance of service policies, processes and procedures. * Support the transition of IT Services from the current business unit to Digital Data & Technology. * Support the establishment of service governance and assurance. * Support the design, development and implementation of our Service Model to support the target Operating Model. * Have the knowledge and experience to support the transition of services to internal and external providers if required. * Have input into contract negotiation and responsibility for ongoing commercial management of all suppliers. * Support the development and strategic management of service catalogues, SLAs and road-maps for both internal and external suppliers * Provide an end-to-end view of the service, on a rolling basis, by integrating, aggregating and consolidating data. * Chairing and managing Service Reviews with the customers of the programme * Oversee Incident, Problem, Relationship and Supplier management processes * Manage services availability and capacity coordination * Support the development of demand management processes * Support the ITSCM process to achieve continuity of service * Act as an escalation point for service incidents
If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.