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Knowledge/Training Manager


Project & Programme Management




Job Description

Title: Knowledge/Training Manager

Location: Canary Wharf (3 days) and Whitechapel (2 Days) - On Site

Salary: £50,000 Benefits

Contract/Permanent: Permanent

Working Hours : 9am - 5:30pm

Hours per week: 40


* Up to £50,000 salary as well as a wide array of benefits
* To work with a growing organisation who are looking for a Knowledge/Training Manager to provide support to a huge Organisation with over 1000 employees
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as a Knowledge/Training Manager providing support to a client of theirs.
* Progression opportunities within the company - Multiple teams within the country and qualifications are paid for and encouraged
* Opportunity to increase experience and develop individual competency, problem solving skills and techn


The role of a Knowledge/Training Manager:

* Entering into a site which has little training packages or IT training capabilities
* Provide analysis and being able to design suitable and effective training packages for the client
* Training and developing users and employers and implementing training packages you have designed
* Providing training for certain technologies in particular Office365 and SharePoint
* Deliver training courses to a host of different people from differing backgrounds and IT understanding
* Providing excellent customer service - ensuring everyone is comfortable and understands the training provided


Essential Skills:

* Able to analyse current and previous training packages to improve them
* Be able to plan, design and implement training programs
* Be able to provide a clear and concise roadmap for the development of end users to management
* Work to SLA's and OLA's

Additional experience that is desired:

* Technical experience with Office 365 and SharePoint
* MSP Experience
* Project management
* IT Training experience
* ITIL Understanding

Soft Skills:

* Clear communication skills
* Hardworking
* Team player
* Management skills

If you like the sound of the Knowledge/Training Manager role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

Knowledge and Training Manager / MSP / SLA / OLA / Management / Improvement plan / Communication / Office365 / SharePoint / Training packages / ITIL