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2nd Line Engineer


Network Systems Infrastucture

Bonus Benefits



Job Description

Title: 2nd Line Engineer

Location: Central London - Hybrid (2 days onsite)

Salary: £34,000 Benefits

Contract/Permanent: Permanent

Working Hours : 7.5 hours a day between 8am - 6pm

Hours per week: 37.5

Working Days : Tuesday - Saturday


* Up to £34,000 salary as well as a wide array of benefits
* To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to a huge training and education company with over 10,000 employees
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as 2nd Line Engineer providing technical support to a rapidly growing Educational Company
* Progression opportunities within the company - Multiple teams within the country and qualifications are paid for and encouraged
* Complete BAU troubleshooting support
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a 2nd Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 2nd Line issues using technologies including WSUS, Windows and SCCM as well as Ticketing systems
* Get hands on experience with bespoke technologies
* Handling multiple tickets on a daily basis
* Be the point of contact for troubleshooting issues and involves problem solving at the highest level
* Offering face to face and telephonic support to users
* Manage ticket queues and prioritise problems


Essential Skills:

* 2nd Line Experience
* Experience and understanding of Windows Server Update Services (WSUS)
* Knowledge and understanding PowerShell
* Experience with Windows (especially Windows 10)
* SCCM knowledge and understanding

Additional Technical experience that is desired:

* Experience working with PowerShell

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team Player
* Logically Thinking
* Communication skills - client facing role and stakeholder management

If you like the sound of the 2nd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

2ND Line / Service Desk / PowerShell / Windows / Windows 10 / SCCM / 2ND Line Engineer / Second Line / Windows Server Update Services / WSUS