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2nd Line Engineer - Liverpool Street - £33k - £38k PA


Network Systems Infrastucture

£33000 - £38000 per annum Benefits



Job Description

2nd Line Engineer - £33,00 - £38,000 - Liverpool Street

My client, a Managed Service Provider are looking for a 2nd Line Engineer to join their team. This role offers the chance of internal growth opportunities as well as working with a wide range of technologies. As a 2nd Line Engineer you will be working in a client facing role ensuring that disruption is restored quickly using a variety of technologies.

As a 2nd Line Engineer, you will be expected to provide a high quality of support to clients on technologies such as Microsoft Desktop, Microsoft Server and Mac Devices.

Main Duties of a 2nd Line Engineer:

* Providing high quality 1st and 2nd Line Support to a variety of issues and projects
* Following a ticketing system to ensure all tickets are completed in a timely manner to SLAs
* Travelling to different client sites when required
* You will ensure that daily checklists on clients are completed and any issues are then reported and resolved effectively by the 3rd Line Support team

Essential Skills of a 2nd Line Engineer:

* Office 365 - administration, group polices and distributions lists
* Veeam - back up experience
* VoIP - troubleshooting and hunt groups
* Microsoft Server - 2016 - 2019
* Ticketing System - ConnectWise
* Mac OS - troubleshooting
* Excellent communication and organisational skills

My client is looking for a 2nd Line Engineer to have the above skills and experience, where there is also the opportunity to develop these further. You will need to be an ambitious individual with a strong drive to learn.

Desirable skills of a 2nd Line Engineer:

* VMware - building & managing
* VoIP - 3CX
* Mac - Mac devices & servers
* Experience working within Managed Service Provider
* Certifications such as MCP, MCSA or CCNA

If this 2nd Line Engineer role sounds like a good fit for you, we would love to hear from you, please apply for the role using the below link.