Role: IT Service Desk Analyst Location: Paddington Rate: £100.00 to £140.00 Inside IR35 Contract Duration: 8 Months potential extension
An enthusiastic and energetic Service Desk Analyst is required by a exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.
Responsibilities:
The Service Desk Analyst will be:
* 1st line support for diagnosing problems and issues. * Liaising with networks to troubleshoot and diagnose first line faults. * Logging phone calls and triaging queries using ServiceNow. * Handling service requests and incident logging, ownership, updating and closure * Creating IT Accounts and supporting applications/corporate systems * Providing first line troubleshooting and incident resolution, escalating as appropriate * Asset management (mobile devices, laptops, desktops, etc.) * Producing documentation including user guides/FAQs * Updating documentation as required * 1st / 2nd Line IT Support * Assisting 2nd/3rd teams with projects
The Service Desk Analyst will have:
* Strong customer service experience. * Active Directory account management experience - password resets, account creation, distribution list management * Experience supporting Windows OS - W7,W10, W11 * Microsoft 365 support * Laptop / Hardware support * Excellent verbal and written communication skills. * A passion for IT and technology (ITIL desirable) * Experience of using Microsoft tools including Excel.
It would be great if you have the below experience:
* SCCM or Intune experience * MDM and mobile device management * Experience building * Office 365 suite - Sharepoint, OneDrive, Teams * ITIL
We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.