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Service Desk Analyst - Paddington - up to £140.00 - 8 Month


Network Systems Infrastucture

£100.00 - £140.00 per day   Inside IR35

Central London


Job Description

Role: IT Service Desk Analyst
Location: Paddington
Rate: £100.00 to £140.00 Inside IR35
Contract Duration: 8 Months potential extension

An enthusiastic and energetic Service Desk Analyst is required by a exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.


The Service Desk Analyst will be:

* 1st line support for diagnosing problems and issues.
* Liaising with networks to troubleshoot and diagnose first line faults.
* Logging phone calls and triaging queries using ServiceNow.
* Handling service requests and incident logging, ownership, updating and closure
* Creating IT Accounts and supporting applications/corporate systems
* Providing first line troubleshooting and incident resolution, escalating as appropriate
* Asset management (mobile devices, laptops, desktops, etc.)
* Producing documentation including user guides/FAQs
* Updating documentation as required
* 1st / 2nd Line IT Support
* Assisting 2nd/3rd teams with projects

The Service Desk Analyst will have:

* Strong customer service experience.
* Active Directory account management experience - password resets, account creation, distribution list management
* Experience supporting Windows OS - W7,W10, W11
* Microsoft 365 support
* Laptop / Hardware support
* Excellent verbal and written communication skills.
* A passion for IT and technology (ITIL desirable)
* Experience of using Microsoft tools including Excel.

It would be great if you have the below experience:

* SCCM or Intune experience
* MDM and mobile device management
* Experience building
* Office 365 suite - Sharepoint, OneDrive, Teams

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.