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2nd/3rd Line IT Engineer - up to £45,000 Bens - Staines


Network Systems Infrastucture

£40000 - £45000 per annum Benefits



Job Description

2nd/3rd Line Infrastructure Engineer - up to £40,000 Benefits - Staines/Hybrid

I am currently working with a Managed Service Provider who are on the rise and looking for a 2nd / 3rd Line Infrastructure Engineer to join their growing team. In this role, you will help with Service Desk tickets whilst also being exposed to many projects both internally and on client sites.

To be suitable for this 2nd /3rd Line Infrastructure Engineer, you will need to have experience supporting end users both remotely and onsite whilst being eager to develop your skillset when working with different technologies and gaining exposure to countless industries.

The successful candidates will be taking support queries via telephone calls, emails as well as remote based tools. You will be supporting both internal end users and client bases which includes VIP support. You will be supporting SMEs across the country but primarily in the South East of the UK.


Essential Experience for the 2nd/3rd Line Infrastructure Engineer

The successful 2nd /3rd Line Infrastructure Engineer will have administrative and troubleshooting (and some deployment) experience with:

* Windows Server - Unlocking accounts and password resets
* Office 365 - Understanding how it works, supporting core Applications including OneDrive and Teams
* SharePoint - Permissions and syncing
* Networking - Working with routers and switches etc
* Active Directory - Unlocking accounts, password resets and setting permissions for different groups etc
* Hardware - Printers, desktops and laptops etc
* Windows Operating Systems - 2012 onwards
* Working with Virtualisation Systems - Hyper-V, VMWare or similar

Within this role, there will be development plans to further increase your knowledge through certifications, on the job training and having companies teach you about their systems first-hand. The right Engineer will have an opportunity to advance to a fully 3rd Line role, heading up installations and leading teams for projects that are on the increase - given the number of additional clients being secured.

Desirable Experience for the 2nd/3rd Line Support Engineer

* Mobile Device Management Systems, preferably Intune
* Azure Administration
* Managed Service Provider / fast-paced environment
* Certifications / Apprenticeship etc

If you want to learn more and be considered for this amazing 2nd / 3rd Line Infrastructure Engineer opportunity, please send a copy of your most up to date CV or apply accordingly.

2nd/3rd Line Infrastructure Engineer - up to £45,000 Benefits - Staines/Hybrid

Windows Server / Azure / Azure AD, Azure Active Directory / 2nd Line / 2nd/3rd Line / Intune / MDM / Windows / Desktop / Mac OS / Office 365 / Networking / Routing / Switching / Firewalls / Wireless / SharePoint / Antivirus / Infrastructure / MSP