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2nd Line Support Engineer - £28k - £34k - Hybrid - Camden


Network Systems Infrastucture

£28000 - £34000 per annum Benefits

Central London


Job Description

Job title: 2nd Line Support Engineer

Salary: £28,00 - £34,000

Working hours: 9-5 hybrid minimum 2 days in office

Location: Camden

We are working for a charity who are looking to bring in a 2nd Line Support Engineer to run the helpdesk que. The successful 2nd Line Support Engineer will be someone who is a confident communicator that can be assertive in reason.

As the 2nd Line Support Engineer you will be joining an organisation who are currently going through a cloud transformation project which you might get involved in! The 2nd Line Support Engineers main responsibilities will be dealing with tickets (averaging 15 a day), speaking with users, carrying out mailbox configurations and adding users to distribution list.

Essential skills - 2nd Line Support Engineer:

* Azure Active Directory - User administration (onboarding/offboarding users, password resets, distribution lists)
* Office 365 - Administrate mailboxes (ideally exchange)
* SharePoint administration
* Someone who can hold a conversation
* Confidence/Assertive
* Someone who can set users expectations
* Couple years experience

Desirables - 2nd Line Support Engineer:

* Networking - patching, ports, switches
* 2nd Line Support Experience
* Certifications - Microsoft (MCP, MCSA, Azure Fundamentals/ Administrator, Solution Architect)
* Managed Service Provider experience

If this role is something that would be of interest them please apply with a copy of your most up to date CV.

1st Line / 2nd Line / IT Support / Helpdesk / Desktop / Support Engineer / Active Directory / AD / Azure / Azure Active Directory / Azure AD / AAD/ O365 / Office 365 / SharePoint / Share Point / Networking / Patching / Switches /