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2nd Line Engineer

Job Description

Title: 2nd Line Engineer

Location: Soho - Onsite (Flexibility in the future)

Salary: Upto £33,000 Benefits

Contract/Permanent: Permanent

Working Hours : 09:00-17:30pm

Hours per week: 37.5


* Up to £33,000 salary as well as a wide array of benefits including 20 Days Holiday plus bank holidays, pension scheme, healthcare and more
* To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to multiple clients
* Excellent opportunity for a passionate and driven individual to progress their career
* Providing 2nd line support to a growing organisation who are a family grown business with outstanding work ethic and values
* Progression opportunities within the company - Extensive training opportunities and qualifications are paid for and encouraged
* Complete 2nd line BAU troubleshooting support
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a 2nd Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 1st and 2nd Line issues using technologies including O365, Azure and Intune
* Get hands on experience with bespoke technologies
* Handling 2nd line BAU problems
* Be the escalation point for 2nd line troubleshooting issues and involves problem solving at the highest level
* Get the opportunity to build your skillset and develop into a valued IT Engineer


Essential Skills:

* Software support (Office365) - Troubleshooting of Word, Excel, Teams, SharePoint, OneDrive
* Active Directory - Creating accounts / Permissions / Adding and removing users / Password Resets
* Supporting a MAC environment
* Experience logging tickets and receiving calls on a Service Desk
* Experience with Azure - Building out VMs
* Intune - Mobile Device Management
* Working in an ITIL environment
* Experience within a fast-paced environment
* Multi Factor Authentication

Additional Technical experience that is desired:

* Azure Certifications - AZ
* Microsoft Certifications - MCSE

Soft Skills:

* Reliable - can work in a team but also by themselves

* Team player
* Passion for IT

* Customer Service - clear communication skills and able to articulate easily

If you like the sound of the 2nd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

2nd Line / IT Support Engineer / Intune / O365 / Exchange / AD / Active Directory / PC Hardware / PC / Resetting passwords / Azure / VM / VMs / ITIL / MFA / Multi Factor Authentication / MacOS / Word / Excel / SharePoint / Azure certifications