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2nd Line Engineer - up to £38,000 Benefits - Staines/Remote


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Job Description

2nd Line Support Engineer - up to £38,000 Benefits - Staines/Remote

I am currently working with a leading Managed Service Provider who are looking for two 2nd Line Support Engineers to join their team. In this role, you will help with the Service Desk tickets whilst also being exposed to many projects which will be upcoming in the new year.

To be suitable for this 2nd Line Support vacancy, you will need to have experience supporting end users and be eager to develop your skillset when working with different technologies. Within this role, there will be development plans to further increase your knowledge and then also move into different teams such as the Infrastructure, Networking or Project team.

The successful candidates will be taking support queries via telephone calls as well as remote based tools. You will be supporting end users both remotely and potentially on site as well. You will be supporting SMEs across the country but primarily in the South East of the UK.


Essential Skills for the 2nd Line Support Engineer

The successful 2nd Line Support Engineer will have experience with the following:

* Windows Server - Unlocking accounts and password resets
* Office 365 - Understanding how it works, supporting the core applications including Outlook and Teams
* SharePoint - Permissions, syncing
* Networking - Working with routers and switches, being able to troubleshoot issues and
* Active Directory - Unlocking accounts and password resets, setting permissions for different groups etc
* Troubleshooting of Hardware - Printers, desktops etc
* Troubleshooting of different Windows Operating Systems
* Experience working with Virtualisation systems such as Hyper-V or VMWare or similar

Desirable Skills for the 2nd Line Support Engineer

It will be beneficial if you have experience or knowledge of any of the below:

* Experience with different Mobile Device Management systems, preferably Intune
* Experience with Azure administration
* Previous experience within a Managed Service Provider or a fast-paced environment
* Previous experience within a Helpdesk environment
* Certifications / Apprenticeship etc

If you want to learn more and be considered for this amazing 2nd Line Support Engineer opportunity, please send a copy of your most up to date CV or apply accordingly.

2nd Line Support Engineer - up to £38,000 Benefits - Staines/Remote