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2nd Line Engineer - Up to £36,000 Benefits


Network Systems Infrastucture

£27000 - £36000 per annum Benefits


Job Description

Title: 2nd Line Engineer

Location: Birmingham - Hybrid after onboarding

Salary: Up to £36,000 Benefits

Contract/Permanent: Permanent

Working Hours: Rota based between 8am - 6pm

Hours per week: 37.5


* Up to £36,000 salary as well as benefits
* To work with a growing organisation who are looking for a 2nd Line Engineer to provide support to an IT company.
* Excellent opportunity for a passionate and driven individual to progress their career
* Working as an IT Engineer providing support to a growing organisation with multiple years of experience in its field
* Progression opportunities within the company - Extensive training opportunities and qualifications are encouraged
* Complete BAU Troubleshooting Support and exposure to projects the 3rd Line Engineers will be working on
* Opportunity to increase skillset and develop individual competency, problem solving skills and technology exposure


The role of a 2nd Line Engineer:

* Working with multiple technologies and getting hands on experience with them
* Troubleshooting a wide array of 2nd Line issues using technologies including Office 365, Hyper V, Windows and many others
* Get hands on experience with bespoke technologies
* Handling complex 2nd Line issues and acting as the escalation point for the 1st Line
* Be the point of contact for complex troubleshooting issues and involves problem solving at the highest level
* Management of 2nd Line issues


Essential Skills:

* Office 365 - Knowledge of Outlook/Exchange Online and user administration
* Networking - Worked with Firewalls, Switches, vLANs, routers and have troubleshooting experience with them (E.g. if the network goes down)
* Hyper V/VMware- Troubleshoot and diagnose issues/knowledge of virtualisation
* Windows/Windows Server - Experience with Windows and Windows Server, having worked with any version

Additional Technical experience that is desired:

* Working in an MSP environment
* Experience within a fast-paced environment
* Azure and Azure Active Directory
* Mac OS
* Office 365 - Worked with additional applications - SharePoint/Teams
* Intune - Mobile Device Management
* Any Certifications

Soft Skills:

* Reliable - can work in a team but also by themselves
* Team player
* Customer Service - clear communication skills and able to articulate easily

If you like the sound of the 2nd Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

2nd Line / IT Engineer / Infrastructure / Intune / Networking / O365 / Exchange / Hyper V / AD / Active Directory / SharePoint / VLAN / Routers / Switches / MSP / Virtualisation / VMware / Office365 / Teams / Outlook / Exchange Online / Mac OS / Azure AD / MDM / Windows / Windows Server