Location: split between Bracknell office and working from home
Salary: £30,000 to £33,000 Benefits
Working hours: Shift - between 6am to 10pm inc weekend work
We are working with a leading organisation based in Bracknell who are looking for a number of 2nd Line IT Support Engineers to join their team to.
This role will require you to be able to report into office full time, work shifts and on the weekend. The successful 2nd Line Engineer will be providing Desktop support to the users, handle escalations from the Service Desk and troubleshoot application and hardware issues. You will also support users with Windows and MAC devices and need to be capable of picking up new skills; coupled with having a passion for IT.
This is an excellent opportunity for someone either in a 2nd Line position or looking to take their next step up from 1st Line Support. Along with having experience in some of the technologies outlined below, my client is also looking for someone who is confident and has excellent communication as this position will require a lot of customer facing support more so than over-the-phone support.
The 2nd Line Engineer will need to have experience in some of the following technologies:
* Windows 7 or 10 * Active Directory - password resets * Office 365 - Office Suite support and troubleshooting * Office 365 / Outlook - user / mailbox management and troubleshooting * The Google Suite - Gmail, google docs etc * Networking knowledge - DNS, DHCP, TCP/IP * Printer and hardware support * Mobile phone support * Antivirus support and management * Remote support tools * Backups and disaster recovery * Security patches * Windows Server
It would be great if the 2nd Line Engineer has experience in the following:
* Retail / EPOS Systems * Microsoft or Cisco certified * ITIL Certified
If you would like to apply for the role of 2nd Line Engineer, please apply directly in the initial instance with a copy of your latest CV and we will be in touch.
2nd Line IT Support Engineer / Desktop Engineer / Service Desk / Windows 7 / Windows 10 / Active Directory / Office 365 / Outlook / Exchange / O365 / Network / DNS / DHCP/ TCP/IP
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