Role: 1st/2nd Line Service Desk Analyst
Duration: 6 Months Ext
Rate: up to £110 per day
Location: Central London - onsite 4 days each week
Due to the urgency of this requirement, please only apply if you are immediately available or have a maximum of a 2 week notice period.
A 1st/2nd Line Service Desk Analyst is required by a London-based organisation to work remotely and support them through a period of high workload.
The 1st/2nd Line Service Desk Analyst will be required to support users primarily with Active Directory administration responsibilities including; password resets, unlocking accounts, group access and distribution lists. The 1st/2nd Line Service Desk Analyst will also work with Exchange, Citrix, IP Phones, Macs and Skype, although experience with these is not essential.
Essential experience - 1st/2nd Line Service Desk Analyst
* Active Directory user administration
* Strong customer service skills
* Service desk experience with c.30 tickets per person per day
Desirable experience - 1st/2nd Line Service Desk Analyst
If you are interested in this great opportunity of 1st/2nd Line Service Desk Analyst that will allow you to enhance your skillset whilst working within a growing company, then please apply in the immediate instance and you will be contacted to discuss the role.
1st Line Service Desk Analyst, IT Support, IT Technician, IT Customer Service, Helpdesk, Help desk, 1st/2nd Line, Active Directory, ITIL, 1st/2nd Line Support