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1st Line Support Engineers - £24k - 27k- Bracknell/Remote


Network Systems Infrastucture

£24000 - £27000 per annum Bonus Benefits



Job Description

1st Line Support Engineers- up to £27,000 - Bracknell/Remote Bonus

I am currently working with a well-established organisation who are looking to expand their service desk. This exciting company is looking to recruit multiple 1st Line Support Engineers to help resolve IT issues. This role will be mainly remote; you will be needed in the office for just 1 week per month.

1st Line Support Engineer requirements

* Previous Service Desk experience or an IT Degree/Apprenticeship
* Excellent communication skills
* Great customer service skills
* Passion for IT and learning

The successful 1st Line Support Engineers will be assisting with tickets which could vary from password resets to troubleshooting software. You will also support users with Windows devices and need to be capable of picking up new skills - coupled with having a passion for IT.

It would be great if you have experience with some of the following:

* Active Directory
* Windows 10
* Troubleshooting VPN issues
* G Suite / Office 365
* Epos System support
* Hardware support
* Experience with ticketing systems
* Working within an ITIL environment

What will the successful Engineer get?

* Chance to work with a globally established organisation, winning increasing business in the UK
* Competitive bonus
* Hybrid/flexible working
* Working for one of their highest profile accounts in the UK
* Exposure to Cloud Technologies
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems
* Excellent opportunities for training and gaining new skills

If you are interested in this great opportunity of a 1st Line Support Engineer that will allow you to enhance your skillset whilst working within a growing company, then please apply with a copy of your updated CV in the initial instance and you will be contacted to discuss the role.

1st Line Support Engineers - up to £27,000 - Bracknell/Remote

Service Desk Analyst/ 1st Line IT Support / Office 365 / ITIL / Retail / G Suite / Windows 10 / Active Directory