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1st Line Service Desk Analyst - up to £26kpa Bens - Bracknell


Network Systems Infrastucture

£18000.00 - £26000.00 per annum Bonus Benefits



Job Description

Title: 1st Line Service Desk Analyst

Location: Bracknell/Remote

Salary: up to £26,000 Benefits

Contract/Permanent: Permanent

Working Hours: Shift work between 6am - 10pm (Hybrid working - 1 week on site per month)

Hours per week: 37.5


* Up to £26,000 basic salary within a competitive market
* A competitive bonus as well as a wide array of benefits
* To work with a busy IT Team as a 1st Line Service Desk Analyst in a globally recognised organisation
* Excellent opportunity for career progression moving from Service Desk Analyst to higher levels within the company.
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems


The role of a 1st Line Service Desk Analyst

* Providing 1st line technical support to the organisation's end users enabling them to undertake their roles and responsibilities in a secure and professional environment
* Showcasing your extensive knowledge at a 1st Line level by ensuring users have the technology to enable them to undertake their roles and responsibilities
* Providing an excellent customer service experience to the company at a 1st Line level
* Take control of the service desk and excel by ensuring technical faults and requests are managed concisely and effectively at a 1st line level
* Relay all technical information collected in a clear and concise manner for higher level engineers to resolve where needed as well as in non - technical terms to stakeholders within the company
* Have a strong passion for IT, and use this to increase the IT service level of the department to develop not only yourself but the service desk

They offer massive opportunities for training and gaining new skills and are excellent at matching a passion for IT with progression and career development.


Essential Skills:

* Previous Service Desk experience or an IT Degree or an IT Apprenticeship
* Good communication skills - written and verbal
* Strong appreciation for customer service
* Passion for IT and learning

Additional Experience that is desired:

* Knowledge and experience with any of the following technologies: Windows 10, MS365, EPOS systems, Active Directory, Ticket Management, O365 and G Suite
* Demonstrate the ability to prioritise against tight deadlines and effectively resolve tickets to a high level and escalate where necessary
* Proactive management of tasks and can use their strong initiative to overcome challenges
* Work collaboratively with colleagues to achieve a common team goal and help develop yourself

If you like the sound of the 1st Line Service Desk Analyst role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

Service Desk analyst / 1st Line / Service Desk / Windows 10 / Mac OS / Microsoft 365 / Azure / Cloud based / Intune / Active Directory / File Servers / Security / Ticket Management / IT / ITIL / EPOS / G Suite