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1st Line IT Support Engineer - £24,000 Benefits - Hammersmith


Network Systems Infrastucture


West London


Job Description

Job Title: 1st Line IT Support Engineer

Permanent Vacancy

Salary: up to £24,000 Benefits

Location: Hammersmith, Central London

Commute: First 6 weeks - 5 days per week onsite then after 6 weeks and on the condition that they are fully trained - 3 days per week onsite.

An exciting client of mine is looking to bring in a 1st Line IT Support Engineer, who will have the ability to progress within the organisation to a 3rd Line Engineer or have the ability to move into a different team if that is of interest to you.

Responsibilities for 1st Line IT Support Engineer:

* Working on a Service Desk
* Dealing with issues over the phone, remotely and face to face
* Troubleshooting and dealing with issues
* Speaking to internal and external users
* Escalate issues to 2nd line if required
* In 12 months, they hope the 1st Line IT Support Engineer will be able to move into a 2nd line role
* They will assist with training courses and certifications

Essential Skills for 1st Line IT Support Engineer:

* Passion for IT
* Good Communication skills - both written and verbal
* Time management

Desirable Skills for 1st Line IT Support Engineer:

* Commercial experience within IT
* Active Directory - resetting passwords and managing users
* Office 365 - basic administration using Outlook and Word
* Any background studying IT

If you are interested in this position please apply in the immediate instance.

1st Line Engineer / IT Apprentice / IT Graduate / IT Degree / Service Desk / Windows Server / Microsoft 365 / Active Directory / Microsoft / Ticket Management / IT / Printers / Office 365 / Windows / 1st Line / IT University