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1st Line Engineer


Network Systems Infrastucture

Bonus Benefits



Job Description

Title: 1st Line Engineer

Location: Redhill

Salary: Upto £32,000 Bonus Benefits

Contract/Permanent: Permanent

Working Hours: 8 hours a day between 8am - 6pm (Rota basis)

Hours per week: 40 hours a week


* Up to £32,000 basic salary within a competitive market dependent on experience
* A competitive bonus as well as a wide array of benefits
* To work with a busy IT Team as a 1st Line Engineer in an MSP organisation
* Excellent opportunity for career progression moving from a 1st Line Engineer to higher levels within the company.
* Hands on role - given the autonomy to analyse and troubleshoot a variety of problems
* Opportunity to break into the IT industry and receive industry leading training


The role of an 1st Line Engineer:

* Providing 1st class support for all customer incidents and service requests, while maintaining a high-resolution rate.
* Providing an excellent customer service experience to the company and customers
* Take advantage of training and development opportunities available with the company to pursue a career in IT
* Take control of the service desk ensuring technical faults and requests are managed and prioritised effectively at a 1st line level
* Be able to relay technical information collected in a clear and concise manner for higher level engineers to resolve where needed as well as in non - technical terms to stakeholders within the company
* Have a strong passion for IT, and use this to increase the IT service level of the department to develop not only yourself but the service desk
* Extensive learning in Active Directory, Office 365, Windows Server and more

The client is an organisation who offers massive opportunities for training and gaining new skills and are excellent at matching a passion for IT with progression and career development.


Essential Skills - 1st Line Engineer:

* Good communication skills - written and verbal
* Strong appreciation for customer service
* Confident individual
* Passion for IT and learning
* IT Qualification - A-Levels, BTEC, University degree, Apprenticeship courses

Additional Experience that is desired - 1st Line Engineer:

* Knowledge and experience troubleshooting or working with any of the following technologies: Active Directory, Windows Server, Microsoft, Office 365
* Demonstrate the ability to prioritise against tight deadlines and effectively resolve tickets to a high level and escalate where necessary
* Proactive management of tasks and can use their strong initiative to overcome challenges
* Work collaboratively with colleagues to achieve a common team goal and help develop yourself
* Experience in a background with customer service skills
* Working in an MSP previously or experienced in a fast-paced environment

If you like the sound of the 1st Line Engineer role and want to demonstrate your ability and progress your career in IT, then apply now.

Alternatively for more information, please call Involved Solutions on 02079522444

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