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1st Line Engineer - up to £28,000 Benefits - Staines - Hybrid


Network Systems Infrastucture


London / Surrey


Job Description

1st Line Support Engineer - up to £28,000 Benefits - Staines/Hybrid

I am currently working with a leading Managed Service Provider who are looking for a 1st Line Support Engineer to join their team. In this role, you will be the first point of contact on the Service Desk whilst then escalating tickets to the 2nd Line when needed.

To be suitable for this 1st Line Support Engineer vacancy, you will need to have experience either supporting end users both remotely and onsite or have previous experience working in an apprenticeship. Within this role, there will be development plans to further increase your knowledge through certifications, on the job training and having companies teach you about their systems first hand.

The successful candidates will be taking support queries via telephone calls, emails as well as remote based tools. You will be supporting both internal end users as well as their client base which will include VIP support.


Essential Skills for the 1st Line Support Engineer

The successful 1st Line Support Engineer will have experience with the following:

* Office 365 - Understanding how it works, supporting the core applications including Outlook and Teams
* Networking - Understanding of how routers and switches work
* Active Directory - Unlocking accounts, password resets and setting permissions for different groups etc
* Troubleshooting of Hardware - Printers, desktops and laptops etc
* Troubleshooting of different Windows Operating Systems

Desirable Skills for the 1st Line Support Engineer

It will be beneficial if you have experience or knowledge of any of the below:

* Experience working with Virtualisation systems such as Hyper-V, VMWare or similar
* Previous experience within a Managed Service Provider or a fast-paced environment
* Previous experience within a Helpdesk environment
* Certifications / Apprenticeship etc

If you want to learn more and be considered for this amazing 1st Line Support Engineer opportunity, please send a copy of your most up to date CV or apply accordingly.

1st Line Support Engineer - up to £27,000 Benefits - Staines/Hybrid